Assisted passengers with sightseeing and wildlife questions.
Sold tour merchandise.
Served passengers food and beverages.
Responsible for cleaning boats at end of day.
Prepped and cleaned between tours.
Greeted passengers at the dock and offered assistance on the boat.
Introduced a more interactive experience with guest by offering an open questions session to the tour.
Increased satisfaction through passenger interaction.
Resolved passenger complaints and concerns.
04/2004 to 12/2004
Front ManagerTealicious - Sitka, Alaska
Responsible for shift scheduling and training.
Accountable for inventory and ordering.
Preformed as hostess during busy tourist season.
Enforced food safety regulations.
Resolved customer complaints.
Maintained a positive dinning experience for patrons.
Climbed to management after performing as waitress, barista, and prep cook.
Created repeat business by developing long-term relationships with our local customers.
Responsible for updating and revising the employee handbook/ orientation manual.
Spearheaded a system to help us recycle qualifying materials.
Introduced the idea to donate unsold food to the local women's shelter.
Learned the basics of the restaurant business while building customer service skills.
05/2003 to 09/2003
Customer Service/ CashierSouthhill Photo - Spokane, Washington
Learned to develop film and process various orders associated with a photo store.
Accountable for outgoing mail orders.
Customer service and relations.
Photo editing and software.
Inventory ordering and management.
Training and scheduling.
Built customer base through friendly service.
Initiated a frequent customer discount which increased sales and resulted in more repeat business.
Kept an organized and clean office space.
Education and Training
High School DiplomaSitka High School - Sitka , Alaska
CNAAttended a two semester course offered to high school students by the local college for early training before graduation to obtain a certificate.
Medical Coding and Billing SpecialistU.S. Career Institute - Sitka, Alaska
Completed online training course to obtain my certificate. Coursework included anatomy and physiology, medical terminology, medical ethics and legal issues, CPT, ICD-9-CM, and HCPCS coding.
Cheerleading- 7 years (3 in middle school) on the squad, with a combined total of 5 years as captain. I organized fundraisers and community events along with coordinating school dances the squad hosted. Responsible for choreographing new cheers and routines as well as delegating task to be assigned to other members. Maintained a respectful and confident self image in representation of the squad. Learned leadership skills along with the importance of a strong crew.
Softball- 3 years. Awarded with MVP trophy and most confident.
Engineers Club- Learned basic principals of technology and engineering. Successfully built and repaired circuits and computer technologies.
Competitive Weight Lifting- 4 years. Broke school record for women's bench press at a total of 190lbs and was the only girl to bench more than 125% of their weight. The record is still held.
Community Co-Ed Volleyball League- 3 years.
Mudball Tournament(Softball)- 3 years. Received rookie award the first year and won championships 2 times.
Working personally for two different high profile bosses (Ron Rivett and John McIntosh) has given me the experience and proper demeanor in assisting and serving individuals of a certain social status. I take pride in the experiences I have gained in meeting and serving not only their families but business partners and various industry tycoons. I have a very strong appreciation for the beautiful town I live in and the tourism and visitors it brings. Therefore, I hold in high regard the responsibility to exceed expectations and leave travelers with a lasting impression of Sitka, Alaska.