client partner resume example with 9+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
Enthusiastic and experienced Client Partner well-versed in providing personalized account management and strategic direction to a vast portfolio of clients. Solid history of successfully building and retaining long-term relationships by establishing positive, productive, and routine communications. Proven track record increasing customer satisfaction while driving revenue and sales.
Skills
Outstanding management and organizational abilities
Superb ability to multitask
Exceptional time management skills
Confident decision maker
Collaborative leader
Creative thinker
Work History
11/2019 to 05/2020
Client PartnerAtos – Sioux Falls, SD,
Main point of contact for post-sale account management for an agile and full-service digital marketing agency
Managed a personal client portfolio of more than $1.94 million annual revenue for Whereoware. Clients ranged from e-commerce sites for CPG companies such as Mud Pie, Giftcraft and Beckers School Supplies as well as Yamaha Watercraft Group, Yamaha Financial Services, Yamaha Smart Power Vehicles and Yamaha Golf Car Company. Annual contracts ranged from $210-$840k
Successfully sold new services and solidified contract renewals for Whereoware, increasing client portfolio revenue by 19.56% in four months
Proactively engaged with clients by phone, email and in-person, establishing lucrative relationships and ensuring client satisfaction
Worked daily alongside internal marketers, web developers, digital strategists, data experts, project managers and SEO + PPC specialists to facilitate communication, track projects and deliver personalized digital strategy solutions to clients
Implemented personalized account management strategies and metrics to ensure customer satisfaction and account growth
Anticipated, identified and escalated areas of potential client risk and plan necessary resolution or prevention in a timely fashion
Tracked contracts for management and issued regular tracking reports covering current status and upcoming milestones
Assessed individual client situations and made targeted recommendations for products and services to resolve specific situations
08/2015 to 10/2019
DirectorMayer Hoffman Mccann P.C. – San Jose, CA,
Key player in supporting Thread Strategies' mission to help social change organizations achieve scale and maximize impact by growing revenue and donor base and improving the internal processes through many layers of support
Developed strong working relationships with internal team and external client management through supporting departments through effective scheduling, communication skills and detailed follow up
Proven track record of successful project management, representing the Thread brand to a wide range of partners while possessing a deep understanding of philanthropy and the social sector, and focusing on the organization's mission and goals
Promoted adherence to client-event requirements through effective delegation, prioritizing and management of all entire production lifecycle, from concept to execution
Developed and executed complete fundraising campaigns and supported marketing materials to reach revenue goals for multiple non-profit clients
Supported clients in creating an ideal Development Department through a detailed hiring process
Supported clients by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing and proposal development for various events
10/2007 to 05/2010
Light The Night Campaign ManagerThe Leukemia & Lymphoma Society – City, STATE,
Responsible for increasing funds, growing participation rates and event execution of The Leukemia & Lymphoma Society's (LLS) signature fundraising campaign, Light The Night Walk for Montgomery County, MD
Recruited and managed over 120 fundraising walk teams, generated over $450,000 annually in Montgomery County, contributing $2.1 million to the overall campaign annually
Managed corporate and family fund development relationships, built volunteer support and organized fundraising events to increase donation yields
Developed collateral event materials: promotional flyers, brochures, invitations, posters and newsletters
Prepared and maintained campaign correspondence, financial records and statistical reports
Maintained and expanded target audiences and implemented marketing tactics to successfully recruit, acknowledge, and retain event donors/participants
Managed a detailed expense budget totaling over $60,000 for Light The Night Walk
Built and developed relationships with business executives to become corporate sponsors and/or corporate team captains
Supervised seasonal interns, providing leadership and guidance for day-to-day activities
Executed multiple events with over 2,000 people and oversaw logistics of registration with various gift levels and rewards
Planned multiple events adhering to all certifications and requirements in City of Rockville
Was an active and helpful lead staff volunteer at coworkers' events with a "One Team" attitude
05/2005 to 10/2007
Special Events & Catering ManagerTPC Potomac At Avenel Farm – City, STATE,
Point person and first contact for all members interested in hosting an event at the club including corporate golf outings, weddings, charity fundraising, private lunches and dinners, bar and bat mitzvahs, and business meetings
Personally met with each member to gain a complete understanding of the event vision, goals and anticipated budget
Responsible for the success of the event in all areas including complete understanding of club policies, deposit timeline, Banquet Event Order details and timeline, menu selection, outside vendor deliveries, décor, room set up, event execution, invoicing and follow-up
Managed and directed event staff with pre-event meetings and event oversight
Weekly updates to the internal Master Calendar to ensure workplace efficiency and comprehension for all team members
Designed all advertisements and print media for events in-house, as well as marketing the facility for private events through mailings and brochures to members
Successfully stayed within banquet budget for the calendar years 2005 and 2006
Enhanced the TPC Network by educating and training two newly hired Special Event Coordinators about the position and procedures at their home club
Education
Expected in 2004 to to
Bachelor of Science: Hospitality and Tourism Management Virginia Tech - Blacksburg, VA, GPA:
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