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Client Partner Resume Example

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CLIENT PARTNER
Professional Summary

Enthusiastic, knowledgeable Program Director well-versed in providing strategic direction and ongoing leadership in multiple professional settings. Veteran of non-profit consulting and business development with over 13 years of strong organizational, project management and decision-making skills. Ready to apply expertise and experience to challenging new role at Amazon.

Skills
  • Outstanding management and organizational abilities
  • Efficient budget planning experience
  • Superb ability to multitask
  • Exceptional time management skills
  • Confident decision maker
  • Collaborative leader
  • Creative thinker
  • Volunteer management
  • Project Management
  • Business administration
  • Contract Management
Work History
Client Partner11/2019 to 05/2020
Company Name – City, State
  • Main point of contact for a portfolio of national clients across various industires and verticles for an agile and full service digital agency
  • Proactively engaged with clients by phone, email and in-person, which helped established lucrative relationships and client satisfaction
  • Worked daily alongside internal marketers, web developers, digital strategists, data experts, project managers and SEO + PPC specialists to facilitate communication, track projects and deliver personalized digital strategy solutions to client
  • Implemented personalized account management strategies and metrics to ensure customer satisfaction and account growth
  • Anticipated, identifyed and escalated areas of potential client risk and plan necessary resolution or prevention in a timely fashion
  • Built strong relationships with clients and co-workers through positive attitude and attentive responses
  • Tracked contracts for management and issued regular tracking reports covering current status and upcoming milestones
Director08/2015 to 10/2019
Company Name – City, State
  • Key player in supporting Thread Strategies' mission in helping social change organizations achieve scale and maximize impact by growing revenue and donor base and improving the internal processes through many layers of support
  • Developed strong working relationships with internal team and external client management through supporting departments through effective scheduling, communication skills and detailed follow up
  • Proven track record of successful project management, representing the Thread brand to a wide range of partners while possessing a deep understanding of philanthropy and the social sector, and focusing on the organization's mission and goals
  • Promoted adherence to client-event requirements through effective delegation, prioritizing and management of all entire production lifecycle, from concept to execution
  • Developed and executed complete fundraising campaigns and supported marketing materials to reach revenue goals for multiple non-profit clients
  • Supported clients in creating an ideal Development Department through a detailed hiring process
  • Supported clients by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing and proposal development for various events
Light The Night Campaign Manager10/2007 to 05/2010
Company Name – City, State
  • Responsible for increasing funds, growing participation rates and event execution of The Leukemia & Lymphoma Society's (LLS) signature fundraising campaign, Light The Night Walk for Montgomery County, MD
  • Recruited and managed over 120 fundraising walk teams, generated over $450,000 annually in Montgomery County, contributing $2.1 million to the overall campaign annually
  • Managed corporate and family fund development relationships, built volunteer support and organized fundraising events to increase donation yields
  • Developed collateral event materials: promotional flyers, brochures, invitations, posters and newsletters
  • Prepared and maintained campaign correspondence, financial records and statistical reports
  • Maintained and expanded target audiences and implemented marketing tactics to successfully recruit, acknowledge, and retain event donors/participants
  • Managed a detailed expense budget totaling over $60,000 for Light The Night Walk
  • Built and developed relationships with business executives to become corporate sponsors and/or corporate team captains
  • Supervised seasonal interns, providing leadership and guidance for day-to-day activities
  • Executed multiple events over 2,000 people and oversaw logistics of registration with various gift levels and rewards
  • Planned multiple events adhering to all certifications and requirements in City of Rockville
  • Was an active and helpful lead staff volunteer at coworkers' events with a "One Team" attitude
Special Events & Catering Manager05/2005 to 10/2007
Company Name – City, State
  • Point person and first contact for all members interested in hosting an event at the club including corporate golf outings, weddings, charity fundraising, private lunches and dinners, bar and bat mitzvahs, and business meetings
  • Personally met with each member to gain a complete understanding of the event vision, goals and anticipated budget
  • Responsible for the success of the event in all areas including complete understanding of club policies, deposit timeline, Banquet Event Order details and timeline, menu selection, outside vendor deliveries, décor, room set up, event execution, invoicing and follow-up
  • Managed and directed event staff with pre-event meetings and event oversight
  • Weekly updates to the internal Master Calendar to ensure workplace efficiency and comprehension for all team members
  • Designed all advertisements and print media for events in-house, as well as marketing the facility for private events through mailings and brochures to members
  • Successfully stayed within banquet budget for the calendar years 2005 and 2006
  • Enhanced the TPC Network by educating and training two newly hired Special Event Coordinators about the position and procedures at their home club
Education
Bachelor of Science: Hospitality and Tourism Management2004Virginia Tech- City
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Resume Overview

School Attended

  • Virginia Tech

Job Titles Held:

  • Client Partner
  • Director
  • Light The Night Campaign Manager
  • Special Events & Catering Manager

Degrees

  • Bachelor of Science : Hospitality and Tourism Management 2004

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