LiveCareer-Resume

client liaison resume example with 15+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dedicated team player who excels at working to provide excellent client service and streamlined business operations. Dependable achiever committed to holding highest ethical standards and maintaining customer trust

Skills
  • TECHNICAL SKILLS
  • Salesforce, MS Office Suite; Excel, PowerPoint, Outlook, QuickBooks, Phoenix CRM, AS400, JDE, and NetSuite
  • Account Management
  • Issue and Complaint Resolution
  • Courteous with Strong Service Mindset
  • Responding to Difficult Customers
  • Customer Retention Strategies
Education and Training
Passaic High School Passaic, NJ Expected in 06/1998 High School Diploma : - GPA :
Experience
Dove Lewis - Client Liaison
Portland, OR, 04/2022 - 12/2022
  • Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
  • Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.
  • Leveraged detailed knowledge to recommend and select suitable products and services.
  • Personalized client experience, identifying unique needs and providing information and services to match.
  • Scheduled meetings with prospective and existing clients to optimize long-term business success.
Wise Foods, INC - Director of Consumer Experience & Marketing Coordinator
City, STATE, 07/2019 - 03/2021
  • Worked collaboratively as a member of the marketing team to assist in innovation creation and flavor ideation Assisted in creating questionnaires for internal taste panels to gather insights on new product development Maintained proper inventory levels of all POS materials and display racks as well as created purchase orders as needed Created all customer service scripts to ensure uniform responses to all consumer complaints, concerns and general inquiries Responsible for consumer interactions via phone, e-mail, and social media as necessary Interfaced directly with customers and consumers via Amazon Sellers Central and Vendors
  • Central Acted as a liaison between the outside sales team and the internal marketing team ensure all requests were addressed
Chef’s Cut Real Jerky - Sales Operations Coordinator & Customer Service Mgr
City, STATE, 03/2017 - 02/2019
  • Responsible for the processing of all PO’s and coordinating with multiple warehouses to verify inventory availability Developed and instituted a formal company-wide sample ordering system to help account for freegoods and inventory management Managed all small parcel shipments from order processing thru fulfillment confirmation Acted as the liaison between the finance team and fulfillment team to ensure all orders were fulfilled and subsequently closed and invoiced to all customers for their orders in a timely manner Collaborated with marketing department to develop a Customer Service Protocol to manage all customer complaints Managed the customer service team ensuring all customer complaints and inquiries were responded to and resolved within 24hrs Developed a Customer Service Crisis Management Plan to ensure all potential risk claims were handled efficiently, internally and involved insurance company when necessary
One Call Care Diagnostics - Specialty Contracting Manager
City, STATE, 03/2006 - 03/2017
  • Interacted with both insurance providers and claimants to identify high quality in- network diagnostic providers to provide services for worker’s compensation cases and claims Worked with claims adjusters and case managers from various insurers including Geico,
  • Travelers, State Farm and AIG to obtain authorizations and identify in-network providers and the most cost-effective course of action Assessed requests to locate out of network providers and negotiate agreements with them for Virginia, New York and Florida Mentored and trained new Specialty Contracting Representatives on both client service and organizational processes Collaborate with the scheduling department to ensure claimants are scheduled for their insurance provider approved appointments in a timely manner Worked as a team leader as part of a 12-person team responsible for handling approximately 600 cases daily across Georgia, Virginia, New York and Florida Mentored and trained new Specialty Contracting Representatives on both client service and organizational processes Tracked and documented all communications and ensure proper notation of customer interactions in the Phoenix Database
  • Referral Agent
  • Scheduler Scheduled appointments for claimants with different providers in various states Interacted with Specialty Contracting Representatives to get information on claimants that needed scheduling Confirmed appointments with claimants and the diagnostic centers
  • Negotiated contracts with outside providers to minimize costs to company and customers.

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Resume Overview

School Attended

  • Passaic High School

Job Titles Held:

  • Client Liaison
  • Director of Consumer Experience & Marketing Coordinator
  • Sales Operations Coordinator & Customer Service Mgr
  • Specialty Contracting Manager

Degrees

  • High School Diploma

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