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client facing project manager resume example with 10+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Career Overview

More than 7 years' successful experience in technical team management with recognized strength in client account management. Succeeded to train, motivate, and supervise three enterprise-level web development teams. Translated clients requirements and business operations to web based customized solutions for different industries and under various budgets. Communicated business briefs to clients, non-technical stakeholders, and technical teams. Negotiated contracts, generated project briefs, set budget, planned execution, oversaw implementation with collaboration of technical team, managed change process, and delivered on time. Self starter, reliable, and enthusiastic. Have knowledge of HTML, PHP, MySQL, AJAX, JQUERY, MSSQL, joomla, WordPress, Magento, and other customized CMS.

Qualifications
  • Project Management
  • Change Process Management
  • Resource Allocation
  • Budget Planning
  • Project Plan Development
  • Web-Based Solutions architecture
  • Maintained Project tracking logs
  • Communication establishing and improvement among stakeholders
  • Interfaced with clients and suppliers
  • Technically supported clients
  • Excellent problem solving skills
  • Technology needs assessment
Accomplishments

Instituted a short phase review process that accelerated the design and development procedure

Reduced the cost of supply chain process by 45%

Mentored sales force to increase sales for 2010 by 60% of previous year

Work Experience
Current to Client-Facing Project Manager Challengepost | New York, NY,
  • •Approached local clients in Austin, and gathered project requirements.
  • •Planned project implementation with sub-contractors.
  • •Managed changes requested by clients and succeeded in delivering projects in a timely manner.
  • •Guaranteed customer satisfaction.
04/2003 to 08/2013 CEO Universal Health Services | Danville, VA,
  • •Analyzed client business operation, identified requirements, translated those requirements to a web solution through a written brief with specific features that are scheduled to be implemented within particular scope and budget.
  • Communicated clients’ requirements to technical team while managing their work in progress.
  • Planned projects infrastructure, layouts, logic, and navigation.
  • Allocated resources, set deadlines, and encouraged team members to deploy innovative web solutions for different industries.
  • Identified the project scope, trained the team on how to stick to it, and manage scope changes. Periodically, reinforced what the scope is and ensured no scope creep has occurred.
  • Designed several content management systems based on industry needs and budgets.
  • Developed web-site mock-ups for clients to ensure quality control and client satisfaction before project development phase.
  • Always learned new technologies to ensure the right technology selection for each project.
  • Installed web applications on UNIX and Windows servers as well as migrated applications to remote servers.
  • Maintained excellent customer service.
  • Troubleshooted and resolved web application issues escalated from customer support and other departments with a 97 % success rate.
05/2003 to 09/2013 Non-Technical Project Manager | , ,
  • Echo-Stream - Montreal, Quebec Analyzed client business operation, identified requirements, translated those requirements to a web solution through a written brief with specific features that are scheduled to be implemented within particular scope and budget.
  • Communicated clients' requirements to technical team while managing their work in progress.
  • Planned projects infrastructure, layouts, logic, and navigation.
  • Allocated resources, set deadlines, and encouraged team members to deploy innovative web solutions for different industries.
  • Identified the project scope, trained the team on how to stick to it, and manage scope changes.
  • Periodically, reinforced what the scope is and ensured no scope creep has occurred.
  • Designed several content management systems based on industry needs and budgets.
  • Always learned new technologies to ensure the right technology selection for each project.
  • Installed web applications on UNIX and Windows servers as well as migrated applications to remote servers.
  • Maintained excellent customer service.
06/2004 to 06/2005 Teaching Assistant Yale University | City, STATE,
  • Gave private tutoring sessions Corrected assignments and exams.
  • Hosted problem & inquiry sessions; helped in preparation of exams questions.
  • Performed research as directed by head Professor.
  • This space is left blank or notes.
Education and Training
Expected in 1 2004 to to Bachelor of Computer Science | Computer Applications; Digital Image & Sound Concordia University, Montreal, Quebec GPA:

Computer Applications; Minor in Digital Image & Sound

Expected in 1 1998 to to Diploma of Exploration Science | Pure and Applied Science Dawson College, Montreal, Quebec GPA:
Pure and Applied Science
Skills

budgeting, Content management, customer satisfaction, excellent customer service, features, logic, notes, managing, process improvement, research, Team Management, tutoring, web applications design, Web Portal

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Resume Overview

School Attended

  • Concordia University
  • Dawson College

Job Titles Held:

  • Client-Facing Project Manager
  • CEO
  • Non-Technical Project Manager
  • Teaching Assistant

Degrees

  • Bachelor of Computer Science
  • Diploma of Exploration Science

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