Knowledgeable and dedicated customer service professional with extensive experience in the start-up technology industry looking to begin a legal career. Strengths include writing and proofreading, proficient research capabilities, and organizing information. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Key Contributions: Functioned as liaison between company and client by servicing client orders via inbound calls, de-escalating client concerns or issues, and managing totality of client onboarding, order creation, and invoice process to provide dynamic customer service experience, resulting in sustained recognition and reliability of TKXS brand.
Key Contributions: Awarded 3rd Quarter Team VIP Award (2017) for outstanding performance results. Executed a root cause analysis to identify areas of opportunity and recommended data-driven process improvements in an effort to determine our next steps, ultimately improving internal performance results.
Key Contributions: Operated as a Duke Energy ambassador by employing authentic and compassionate communicative methods to gauge customers' energy habits and offer recommendations associated with sustained energy saving practices. Provided a premier customer service experience by intently listening to clients, anticipating their needs, and communicating solutions in order to appropriately mitigate client grievances while adhering to quality standards. Consecutively received perfect scores for quality assurance call audits.
Key Contributions: Audited scoring analytics and compiled department data to measure trends, assessing breaches in quality standards and Ariba guidelines in order to correct errors in real-time through training and accountability metrics. Achieved and maintained perfect scores on all call quality audits.
Companies Worked For:
Job Titles Held: