client experience associate resume example with 5+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

I’ve spent the past 5 years in the Digital Marketing space. It has allowed me to embrace both the blessings and the curses of being creative, imaginative, and enthusiastic. My experiences have led me to be successful in creating and editing unique content, link-building, recognizing and targeting specific audiences and developing campaign strategies. I love storytelling and identifying how emotions fuel marketing decisions. The Digital Marketing space is my favorite place to create and thrive. I believe that every company has a story to tell and by doing so with authentic and strategic messaging, their business will grow.

  • Client Communication
  • Website Content Creation
  • Blog and PR Writing
  • Social Media Presence
  • AP Style
  • WordPress
  • Search Engine Optimization
  • Digital marketing
  • Project management
  • Campaign development
  • Branding
  • Vendor relations
Work History
Client Experience Associate, 08/2019 - Current
Hsbc San Francisco, CA,
  • Managed, supported and grew client relationships with existing accounts and developed strategies to increase sales and revenue
  • Positioned as primary liaison to streamline operations of multiple lines of business within organization
  • Developed and implemented content strategy from scratch
  • Built, implemented and updated effective SEO strategies
  • Created and implemented social media strategy to reflect new brand and increase digital awareness
  • Researched and wrote blog posts to position the company as a thought leader in the wine services space and demonstrate expertise
  • Interviewed various members of the company frequently to expand my knowledge of the wine industry and generate content ideas
  • Wrote email content for all campaigns and distributed to all clients via Drip
  • Answered all client calls and directed phone traffic across 5 facilities
  • Greeted clients and guests professionally and courteously to cultivate and maintain welcoming atmosphere
  • Resolved complaints and issues involving both guests and employees
  • Monitored social media and online sources for industry trends
  • Identified project requirements by establishing personal rapport with potential and existing clients
Content Marketing Specialist, 01/2019 - 08/2019
Honkamp Krueger & Co., P.C. Platteville, WI,
  • Regularly write unique content including blogs, whitepapers, guest-contributed articles, email campaigns, and landing pages
  • Perform initial edits on peer's content in order to maintain our company's voice, tone, message, and goals
  • Implement a link-building strategy to support overall SEO strategy for the company's website
  • Monitor website analytics and adjust CTA's on current content to increase lead generation
  • Create and edit content according to specific publication's guidelines to maximize acceptance rate of guest-contributed content (ie Entrepreneur, CMI, Hubspot, Marketo)
  • Built brand awareness and generated leads while managing internal and external marketing campaigns and programs
  • Capitalized on industry and marketplace trends to strategize solutions and enhance business operations
  • Developed creative sales tools, including presentations, trend reports, kitted assets, and product data sheets
Digital Content Manager, 09/2016 - 01/2019
Tegna Moline, IL,
  • Created website content for clients based on a thorough evaluation of their company and their marketing strategy
  • Concurrently created and managed 46 social media and blogging strategies with strict deadlines
  • Worked in a team to create marketing strategies for clients based on research on the industry, buyer personas, and competitors
  • Managed all of Black Tie Digital Marketing's social media accounts
  • Managed team of graphic designers for on-brand graphics and visuals
  • Increased website traffic each month using Google analytics and cutting-edge inbound marketing techniques
  • Develop original content through social listening and independent sources
  • Applied current editing and photography tools to tell great stories
  • Represented content team at meetings with executives and discussed project goals and milestones
Admission Counselor, 08/2015 - 08/2016
Davidson College Davidson, NC,
  • Traveled to Chicago Public Schools Territory to represent Admissions Office
  • Reviewed applications for admission, merit scholarships, and financial aid
  • Created personal travel schedule for school visits, fairs, and conferences
  • Collaborated with admissions department on establishing prerequisites for undergraduate students
  • Worked hand in hand with Financial Aid to plan for new students financial aid package
  • Managed the Millikin Admission Twitter account
Bachelor of Arts: Journalism, Expected in 2015
Eastern Illinois University - Charleston, Illinois
Status -
  • Concentrations in Public Relations & Design
  • Minor in English
Study Abroad: British Literature, Expected in
Harlaxton College - Harlaxton, England
Status -

Alpha Phi Sorority

Vice President of Membership Recruitment

  • Lead and directed the Membership Recruitment Department and held regular meetings
  • Executed the strategic recruitment direction of the chapter
  • Oversaw chapter strategy, planning, and implementation of Formal Recruitment
  • Hubspot Inbound, Content Marketing, and Software Certifications

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Resume Overview

School Attended

  • Eastern Illinois University
  • Harlaxton College

Job Titles Held:

  • Client Experience Associate
  • Content Marketing Specialist
  • Digital Content Manager
  • Admission Counselor


  • Bachelor of Arts
  • Study Abroad

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