Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively build loyalty and long-term relationships with customers while achieving all individual sales goals. Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Flexible hard worker ready to learn and contribute to team success.

  • Customer service best practices
  • Supervisory skills
  • Customer-oriented
  • Strong leader
  • Influencing and persuasive
  • Adaptable
  • Inbound and outbound calling
  • Team leadership
  • High-energy attitude
  • Organizational strengths
  • Courteous demeanor
  • Active listening
  • Problem-solving abilities
  • Adaptive team player
  • Call center experience
  • Customer Service
  • Courteous and polite demeanor
  • Exceptional written and verbal communication skills
  • Time management skills
  • Dependable and reliable
Client Experience Associate, 10/2019 to 03/2021
HsbcWilmington, NC,
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Fielded incoming calls, answered questions and transferred calls internally.
  • Maintained excellent customer satisfaction through polite, calm demeanor.
  • Scheduled appointments by sharing availability with callers and entering information into Setmore.
Delivery Driver, 07/2019 to 10/2019
Idi DistributorsGrand Prairie, TX,
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty
  • Resolved customer complaints and adjusted orders
  • Maintained neat and professional appearance during every shift to promote positive company presence
  • Processed payments by accepting cash, checks and credit card payments
  • Cross-sold additional products to customers depending upon merchandise needs
  • Maintained positive attitude and diplomacy when dealing with customers and other team members
  • Ensured all product displays met company specifications regarding placement, date codes and pricing
Delivery Driver, 04/2018 to 06/2019
Idi DistributorsHouston, TX,
  • Inspired team members by fostering a positive environment and boosting employee confidence
  • Trained and coached key team members on production techniques to establish expectations and ensure compliance with quality guidelines
  • Redeemed coupons and cross-sold products
  • Trained new team members in cash register operation, stock procedures and customer service
  • Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store
  • Drove sales and add-on purchases by promoting specific item options to customers
  • Worked closely with front-end staff to assist customers
  • Assisted customers to find appropriate products, answered product questions and provided product solutions
Restaurant Manager, 06/2009 to 12/2013
The League Kitchen & TavernDripping Springs, TX,
  • Trained workers in every position, including food preparation, money handling and cleaning roles
  • Estimated supply requirements based on historical needs and projected business levels by accounting for special local events or sports games
  • Monitored business levels and realigned team positions to provide optimal coverage for customer demands
  • Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue
  • Developed and maintained exceptional customer service standards
  • Handled escalated customer complaints to provide full resolutions and promote loyalty
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions
  • Efficiently resolved problems or concerns to satisfaction of all involved parties
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees
  • Counseled and disciplined staff, addressing issues promptly and providing constructive feedback
Education and Training
Associate of Arts: Photography, Expected in
The Art Institute of Pittsburgh - Pittsburgh, PA
GED: , Expected in 10/2004
Jacksonville High School - Jacksonville, NC
Dog Obedience Trainer/Instructor: , Expected in 12/2021
Penn Foster Career School - Scranton, PA

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School Attended

  • The Art Institute of Pittsburgh
  • Jacksonville High School
  • Penn Foster Career School

Job Titles Held:

  • Client Experience Associate
  • Delivery Driver
  • Delivery Driver
  • Restaurant Manager


  • Associate of Arts
  • GED
  • Dog Obedience Trainer/Instructor

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