Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively build loyalty and long-term relationships with customers while achieving all individual sales goals. Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Flexible hard worker ready to learn and contribute to team success.
Skills
Customer service best practices
Supervisory skills
Customer-oriented
Strong leader
Influencing and persuasive
Adaptable
Inbound and outbound calling
Team leadership
High-energy attitude
Organizational strengths
Courteous demeanor
Active listening
Problem-solving abilities
Adaptive team player
Call center experience
Customer Service
Courteous and polite demeanor
Exceptional written and verbal communication skills
Time management skills
Dependable and reliable
Experience
Client Experience Associate, 10/2019 to 03/2021 Hsbc – Wilmington, NC,
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Built and maintained relationships with peers and upper management to drive team success.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Fielded incoming calls, answered questions and transferred calls internally.
Maintained excellent customer satisfaction through polite, calm demeanor.
Scheduled appointments by sharing availability with callers and entering information into Setmore.
Delivery Driver, 07/2019 to 10/2019 Idi Distributors – Grand Prairie, TX,
Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty
Resolved customer complaints and adjusted orders
Maintained neat and professional appearance during every shift to promote positive company presence
Processed payments by accepting cash, checks and credit card payments
Cross-sold additional products to customers depending upon merchandise needs
Maintained positive attitude and diplomacy when dealing with customers and other team members
Ensured all product displays met company specifications regarding placement, date codes and pricing
Delivery Driver, 04/2018 to 06/2019 Idi Distributors – Houston, TX,
Inspired team members by fostering a positive environment and boosting employee confidence
Trained and coached key team members on production techniques to establish expectations and ensure compliance with quality guidelines
Redeemed coupons and cross-sold products
Trained new team members in cash register operation, stock procedures and customer service
Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs
Kept check-out areas clean, organized, and well-stocked to maintain attractive store
Drove sales and add-on purchases by promoting specific item options to customers
Worked closely with front-end staff to assist customers
Assisted customers to find appropriate products, answered product questions and provided product solutions
Restaurant Manager, 06/2009 to 12/2013 The League Kitchen & Tavern – Dripping Springs, TX,
Trained workers in every position, including food preparation, money handling and cleaning roles
Estimated supply requirements based on historical needs and projected business levels by accounting for special local events or sports games
Monitored business levels and realigned team positions to provide optimal coverage for customer demands
Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines
Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue
Developed and maintained exceptional customer service standards
Handled escalated customer complaints to provide full resolutions and promote loyalty
Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions
Efficiently resolved problems or concerns to satisfaction of all involved parties
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees
Counseled and disciplined staff, addressing issues promptly and providing constructive feedback
Education and Training
Associate of Arts: Photography, Expected in The Art Institute of Pittsburgh - Pittsburgh, PA GPA:
GED: , Expected in 10/2004 Jacksonville High School - Jacksonville, NC GPA:
Dog Obedience Trainer/Instructor: , Expected in 12/2021 Penn Foster Career School - Scranton, PA GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
