My career is based on an excellent track record involving compliance management, operations management, and project management that can be utilized in many facets; combined with a thorough understanding of documentation implementation systems that assured comprehensiveness, maximized efficiency and ensured ethical and legal business conduct. Supported a company's compliance efforts with federal and state disclosure reporting requirements and obligations. Experience executing monitoring of field and home office activities of sales and marketing divisions. Substantial capability of providing support services and compliance guidance. Evaluated, investigated, and resolved compliance issues and concerns. Proactively worked with internal and external departments to address compliance issues during the initial account on boarding and off boarding stages of client accounts. Acquainted with conducting compliance investigations with corporate counsels. Team building and group management experience. Committed to further career training and development Efficient in MS Office/Excel CORE STRENGTHS Good presentation capabilities Strong project dexterity Action orientated and collaborative Excellent analytical skills used to understand the complexities of compliance regulations and procedures.
03/2014 to Current
Client Delivery Management AnalystIRI － Chicago, IL
Leads top client account issue resolution and communicate resolutions and explanations where appropriate.
Prepare and present quarterly reviews of client incident processes (CIP), to each client with trends and action plans.
Manage capacity needs, communicate timing of request, negotiate alternatives, and provide escalation support.
Manage new work requests, work order changes, and provide expertise where appropriate.
Manage all scheduled and ad hoc client deliverables.
Provide industry and category expertise.
Engage appropriate operational process group for process expertise.
Identify process improvement opportunities and best practice sharing.
Provide restatement project leadership/ expertise and act as project leader in managing timelines and feedback.
Consult and create custom hierarchies as needed for the client.
Manage cross-functional support teams, ensuring timelines and responsibilities are communicated and enforced.
Investigate issues and support IRI Liquid database (ILD).
Facilitate issue resolution for all downstream products and deliverables.
02/2012 to 03/2014
Compliance ManagerCREDICO MARKETING USA LLC － Chicago, IL
Lead a team responsible for conducting periodic internal compliance reviews determining compliance with regulations related to the on boarding of subcontractor offices to client accounts.
Supported the preparation of quarterly and annual compliance reports to clients and vendors both internally and externally.
Developed compliance organizational strategies by contributing information, analysis, and recommendations to strategic thinking and direction, establishing functional objectives in line with organizational goals.
Facilitated the campaign boarding process, the specific steps required for sales offices and agent to join ("board") a campaign before they can start selling; Manage campaign documents, agent screening (e.g.
Background checks, Drug Tests, and Employment Verification), badges and apparel, and client sales codes.
Configured system settings, verify document completion, review screening results and appeals, restrict the access of non-compliant agents and answer field questions.
Collaborated with other team members to review contract terms, translate client requirements and communicate to all parties.
Designed and implement programs, practices and controls to ensure that the field is compliant with federal, state, and local regulatory requirements, as well as client and Credico guidelines.
Provided training and coaching to sales offices and agents on client, Credico and governmental processes and standards.
Enforced existing policies and procedures and review periodically to evaluate effectiveness and offer suggestions for improved results.
Proactively conducted routine audits to ensure that policies are being followed in the field.
Audited off boarding processes to verify that sales offices are collecting confidential client materials and disabling system access when an agent leaves the business.
Identified non-compliant offices and agents, communicate findings to all appropriate parties, and take corrective measures as necessary, such as fines, office or agent termination, or legal action.
Partnered with clients, external; sales offices, and internal team members to make process improvements (e g contract interpretation, process automation, education and training.
05/2013 to 03/2014
CRM Database Coordinator
Coordinated with IT and Networking firmwide to investigate, schedule, and execute database tasks, such as installations and technical issue resolutions Generated reports on existing relationships tracked within the CRM Database (who knows whom, contacts in a certain region, etc.) Liaised with trainers to develop training materials and assist with training/help desk tickets as needed Resolved contact duplication Updated database contact information Created database accounts (new hires, name changes) Coordinated e-mail distribution of alerts, events, announcements, etc., to marketing distribution lists, or to contacts per specific request.
12/2002 to 05/2011
Merchandise ManagerBloomingdales － Chicago, IL
Directed merchandise placement, replenishment, and sales promotion set ups, partnered with executive team to plan and execute floor sets.
Analyzed merchandising reports to review business results and take appropriate action to capitalize on business strengths and impact deficiencies to ensure complete efficiency.
Coached sales and support staff teams to establish and maintain a high level of merchandising standards.
Clearly communicated store and company objectives so that staff and fellow management were well informed.
Supervised specialty line launches in flagship store and handled incoming/outgoing distribution.
Built solid partnerships with vendors, buyers, public relations, and corporate services to assist in special event set ups, and the overall operation of the store to help create an outstanding customer shopping experience and achieve goals.
Bachelor of Science: EconomicsChicago State University － Chicago, IllinoisEconomics
ad, automation, coaching, CRM, client, clients, Database, direction, downstream, e-mail, functional, help desk, interpretation, legal, managing, marketing, materials, merchandising, access, office, Networking, organizational, policies, process improvement, processes, project leader, project leadership, promotion, public relations, selling, sales, sales and support, strategic thinking, training materials