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Client Advocate Supervisor Resume Example

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CLIENT ADVOCATE SUPERVISOR
Professional Summary

Senior Client Relation Supervisor with over 20 years of experience completing projects efficiently by leveraging top-notch prioritization and multitasking skills. Resourceful and collaborative with extensive knowledge of maintaining customer relationships, keeping detailed records and promoting excellence in all interactions. Working with companies like Morgan Stanley, Facebook and New York University within my company has giving me the opportunity to generate 2 million dollars in revenue annually. I'm dedicated to increasing client satisfaction and retention through efficient and accurate problem resolution. Bringing top-notch sales, operational and leadership abilities along with strong computer skills and regulatory understanding. Centered on building client satisfaction and loyalty with high-quality support.

Work History
Company Name - Client Advocate SupervisorCity, State09/2016 - Current
  • Worked with Service General Management Teams to resolve communication problems, improve operations and provide exceptional customer service.
  • Boosted sales revenue by skillfully promoting quoted service options.
  • Resolved client issues quickly using Sampro and DB Analytic increasing customer retention rate 95%.
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
  • Assisted in training new employees and participated in cross-training with other departments.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Assisted with preparing Open Service report information required for quotes and addressed potential service concerns.
  • Prepared Contract Profitability reports by collecting and analyzing customer information.
Company Name - Store ManagerCity, State01/2015 - 11/2016
  • Oversaw, trained and encouraged over 35+ personnel from Sales Floor Sales, Senior Sales, Key Carrier and Assistant Manager promoting culture of efficiency and performance.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Boosted sales by 27% by effectively cultivating customer rapport and delivering superior customer service.
  • Boosted revenue by $72,000 by developing and deploying strategies to effectively improve operations.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Company Name - Store ManagerCity, State07/2005 - 06/2014
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
  • Oversaw, trained and encouraged 50+ members of personnel from Sales Associates, Head Cashier, Frontend Supervisor, Assistant Store Mangers, promoting culture of efficiency and performance.
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to skilled team of Customer Service.
  • Coached sales associates on product knowledge by using Customer Success training tools.
Affiliations
  • Fundraiser Officer at MOM's Love Inc., 2018 to Current
  • Acting Treasurer Manager at MOM's Love Inc., 2019 to Current
Skills
  • Customer Contact
  • Interpersonal Communication
  • Business Analysis
  • Client relationship development
  • Client advocacy
  • Client account management
  • Client-centered counseling
  • Client relationship management
Education
05/2016Borough of Manhattan Community College of The City University of New YorkCity, StateAssociate of Science: Business Management
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Resume Overview

School Attended

  • Borough of Manhattan Community College of The City University of New York

Job Titles Held:

  • Client Advocate Supervisor
  • Store Manager

Degrees

  • Associate of Science : Business Management

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