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Client Advocate / Escalation Specialist Resume Example

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CLIENT ADVOCATE / ESCALATION SPECIALIST
Summary
Experienced with over 10 years in high-level executive support roles. Organized, professional, and committed to delivering high quality results with little supervision.  Jack of all trades and wearer of many hats.
Highlights
  • Results-oriented
  • Self-directed
  • Strong problem solver
  • Dedicated team player
  • Strong interpersonal skills
  • Microsoft Office proficiency
Experience
Client Advocate / Escalation SpecialistNov 2015 to May 2016
Company Name - City, State
  • Takeover of escalated calls from customer service
  • Coached customer service representatives to improve skills
Business Manager, HR Coordinator, Training Coordinator, ReceptionistJun 2008 to Oct 2015
Company Name - City, State
  • Managed administrative, accounting, financial, and purchasing functions for the office and the individuals supported
  • Assisted with recruiting and orientating new employees
  • Performed bi-weekly payroll, reconciled payroll, created payroll reports used for budgeting and to adjust staffing
  • Managed and audited employee personnel and training files
  • Maintained employee training database and ensured employees were current in training
  • Purchased office and janitorial supplies
  • Acted as receptionist and managed a multi-line telephone system
Records Management / Document Management System ImplementerJan 2007 to Nov 2007
Company Name - City, State
  • Assisted in building a DMS library that fit the global model for the site
  • Assisted with department and site-wide document audits
TelerecruiterFeb 2005 to Jun 2005
Company Name - City, State
  • Contacted blood donors, scheduled future appointments, and updated contact information.
  • Trained new telerecruiters.
Student Administrative Assistant Vice ChancellorSep 2001 to Sep 2004
Company Name - City, State
  • Independently created database and audited university resident alien files in university's HR department during free time, which saved the university a minimum of $200,000 in potential fines
  • Managed the university's utilities, legal bills, and contract database
  • Created and maintained database for university's Business Travel Account
Education
Bachelor of Arts, Political Science Pre-Law2017University of New Orleans - City, State
Classes are online and will not interfere with work.
Certificate, Paralegal2016East Tennessee University - City, State
Skills
  • Strong clerical, management, and administrative skills
  • Microsoft Office
  • Customer service
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Resume Overview

School Attended

  • University of New Orleans
  • East Tennessee University

Job Titles Held:

  • Client Advocate / Escalation Specialist
  • Business Manager, HR Coordinator, Training Coordinator, Receptionist
  • Records Management / Document Management System Implementer
  • Telerecruiter
  • Student Administrative Assistant Vice Chancellor

Degrees

  • Bachelor of Arts , Political Science Pre-Law 2017
    Certificate , Paralegal 2016

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