Client Advocate / Escalation Specialist Resume Example
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CLIENT ADVOCATE / ESCALATION SPECIALIST
Summary
Experienced with over 10 years in high-level executive support roles. Organized, professional, and committed to delivering high quality results with little supervision. Jack of all trades and wearer of many hats.
Highlights
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Experience
Client Advocate / Escalation SpecialistNov 2015 to May 2016
Vitalant - Albuquerque , NM
Vitalant - Albuquerque , NM
- Takeover of escalated calls from customer service
- Coached customer service representatives to improve skills
Business Manager, HR Coordinator, Training Coordinator, ReceptionistJun 2008 to Oct 2015
RHA Health Services - City , STATE
RHA Health Services - City , STATE
- Managed administrative, accounting, financial, and purchasing functions for the office and the individuals supported
- Assisted with recruiting and orientating new employees
- Performed bi-weekly payroll, reconciled payroll, created payroll reports used for budgeting and to adjust staffing
- Managed and audited employee personnel and training files
- Maintained employee training database and ensured employees were current in training
- Purchased office and janitorial supplies
- Acted as receptionist and managed a multi-line telephone system
Records Management / Document Management System ImplementerJan 2007 to Nov 2007
Kelly Services On Assignment At Dow Chemical - City , STATE
Kelly Services On Assignment At Dow Chemical - City , STATE
- Assisted in building a DMS library that fit the global model for the site
- Assisted with department and site-wide document audits
TelerecruiterFeb 2005 to Jun 2005
The Blood Center - City , STATE
The Blood Center - City , STATE
- Contacted blood donors, scheduled future appointments, and updated contact information.
- Trained new telerecruiters.
Student Administrative Assistant Vice ChancellorSep 2001 to Sep 2004
Office Of Financial Services, University Of New Orleans - City , STATE
Office Of Financial Services, University Of New Orleans - City , STATE
- Independently created database and audited university resident alien files in university's HR department during free time, which saved the university a minimum of $200,000 in potential fines
- Managed the university's utilities, legal bills, and contract database
- Created and maintained database for university's Business Travel Account
Education
Bachelor of Arts, Political Science Pre-Law2017University of New Orleans - City, State
Classes are online and will not interfere with work.
Certificate, Paralegal2016East Tennessee University - City, State
Skills
- Strong clerical, management, and administrative skills
- Microsoft Office
- Customer service
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Resume Overview
School Attended
- University of New Orleans
- East Tennessee University
Job Titles Held:
- Client Advocate / Escalation Specialist
- Business Manager, HR Coordinator, Training Coordinator, Receptionist
- Records Management / Document Management System Implementer
- Telerecruiter
- Student Administrative Assistant Vice Chancellor
Degrees
- Bachelor of Arts , Political Science Pre-Law 2017
Certificate , Paralegal 2016
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