I'm a Professional with 12 years of Automotive/Commercial Sales and Maintenance management experience. My background encompasses an extensive knowledge of Commercial/Domestic engines, as well as equipment financing. I possess key traits that prospective employers seek such as effective communication skills, and vast knowledge of sales and maintenance operations B2B relationships. Extremely team goal oriented, self-motivated, dependable, trustworthy, and most important able to foster an effective environment.
ISL-G 280 Engine Cert
Cummins System knowledge of Natural gas engine model operations
Trouble shooting Cummins ISC Engine Cert
System Knowledge of Mid-range engine with regards to Commercial applications,
Advanced knowledge of trouble shooting systems on ISX 11.9 and 15 Engine Cert.
Bush Truck LeasingAugust 2013Class 8 Territory Manager - West Coast Los Angeles, California
Reported Directly to CEO, President, and Vice Presidents of Sales/Maintenance Introduced
Tasked with the explanation of finance and maintenance solutions to potential owner operator, ranking members and principles of Drayage/Supply Chain companies.
Helped develop, implement, and enforce new policy whenever we identified gaps in the process with regards finance and maintenance.
Researched competitor's pricing and products, reported back to superiors to insure market superiority.
Networked with current and potential customers to gain ideas with regards to new desired equipment.
Executed equipment lease agreements with companies and individuals.
Insured that Customers and Sponsors clearly understood lease contract with ease.
Negotiated equipment pricing and finance terms with prospective Customers.
Cultivated and maintained customer and business relationships.
Developed and presented multi financial conversions plans and ideas to Executive staff level.
Maintained high degree of Sales levels at approximately 1.5 million dollars gross per month.
Monitored and communicated payment delinquency to all customers and sponsors within the territory.
Addressed any and all customer disputes and or concerns within the territory pertaining to financing and equipment maintenance.
Conducted cold calls and created presentations to prospective Sponsor.
Worked remotely, unsupervised, and at times autonomously from the corporate office based Mason, OH
Supervised 1 area maintenance manager for the territory
Helped with the vetting and selecting of approved vendors to assist with maintenance of equipment being financed by Sponsors and Customers.
Provided expertise knowledge on leased equipment to Sponsors and Customer when requested.
Provided procedures and diagnostic solutions to individuals and fleet within the program
Tasked with the auditing and negotiating of vendor pricing for Sponsors and Customers in the program.
Maintained and helped enforce maintenance practices and regular pm compliance.
Educated customer on new product developments and insured that it was communicated and understood easily.
Developed and created best maintenance practices with Drayage Maintenance/ Safety Manager that insured product reliability to the fleet/owner operator.
Reviewed and approved maintenance quotes and invoices for fleets/customers..
Cummins Cal PacificOctober 2008 to August 2013Field Service Coordinator (Supervisor) Bloomington Bloomington, California
Tasked with the supervision of 7 field technicians.
Adjudicated all warranty service work being performed by Technicians.
Collaborated with in-house and factory engineers with regards to special projects and complicated product failure regarding engine and generator products.
Maintained a high degree of customer satisfaction, by identifying any gaps, and seeking practical and effective solutions.
Informing Customers and Management with day to day progress of projects and assignments technicians were assigned to
Quoting and invoicing of customer/warranty billing.
Tasked with daily review of warranty variance and disputed denied warranty claims with Factory representatives.
Performed quarterly employee appraisals and Subordinate Disciplinary reports.
Ability to multi-task and maintain a high level effectiveness under stressful conditions.
Meeting and exceeding all company metrics with regards to profitability, efficiency while fostering and maintaining customer and employee satisfaction.
Fostered a successful and profitable environment within my assigned division.
Cerritos Dodge Chrysler JeepNovember 2007 to October 2008Service Advisor Cerritos, California
Tasked with daily duties of a Service writer by way of Maintaining customer profiles.
Updated and insured that all customer were aware of their vehicle status.
Performed and provided daily quotes and estimates to both external and internal customers.
Closed and collected on all work orders.
Maintained profitable margins and measure, insuring maximum returns to service department.
Promoted a fair and motivated atmosphere.
Worked closely with a team of service writers and technicians to insure profitability and achieve high levels of customer satisfaction.
Pasadena City CollegeSeptember 2005Associate Degree: Small Business Administration and ManagementPasadena, California