Seeking a position as a Complex Claims Resolution Specialist in the Liberty Lake Casualty Claims Department. Successfully graduated from The Partnership Inc. Associates Leadership Development Program in Boston, MA - Class of 2015. I have been a No Fault Claims Team Manager since November 2014. Communication Experience in interacting and communicating with customers, agents and business partners over the phone, in person and virtually. Successfully passed speech and interpersonal communication courses in college. Have participated in communication workshops and training sessions within the Managing at Liberty program. Customer Service Started my Safeco/Liberty career as a Customer Care Professional (CSR) and, after several months, began to train new employees on the role. Experienced in the NICE Call Review system and how to coach employees accordingly. Negotiation Thorough knowledge and experience with negligence concepts and liability offset techniques. Experienced in settling litigated and non-litigated bodily injury claims. Finance Trained in technical writing, financial and risk analysis, and operations and strategic management. Highly-motivated professional with acumen in business and workplace coordination as Claim Team Manager. Highly familiar with [Type] claims and skilled in conflict resolution. Offering [Number] years of customer service experience and excellent leadership skills.
I'm in my 3rd year of volunteering as a basketball coach for the YMCA.
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