Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Over 18 years customer service experience.
Numerous awards for highest sales and quality. Recognition for ideas implemented. Acknowledged and awarded for demonstrating leadership.
Received inbound calls from policy holders, claimants and third parties to set up a claim for auto, homeowners, renters and motorcycle policies.
Made outbound calls to third parties to file claims for our policy holders.
Set up rental car and temporary housing.
Made appointments for appraisals and repairs.
Assigned adjusters according to type of claim and location.
Created legal documents, entered claims from mail, emails and faxes.
Received inbound calls from customers inquiring about their auto, home, motorcycle and renters policies and making any applicable changes to meet the customers needs and apply all qualifying discounts.
Provided quotes for different types of coverages to fit the customers budget.
Received and authorized payments.
Explained policies and procedures verbatim.
Received inbound calls from retailers for trophy components and awards.
Entered orders from emails, mail and fax.
Promoted sales through outbound calls.
Promoted as a quality fab specialist in 2004. Worked one on one with the customer and fabrication dept for screen printed badges, hot stamping, lasering, silk screening, metal and plastic engraving and ADA signage.
Set up truck shipments, handled returns and reshipments of broken, damaged or lost items.
Received inbound calls for order entry of apparel, gifts and golf items.
Set up and removed customers from mailing list.
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