claims generalist associate resume example with 13+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Qualified claims representative versed in investigating claims, verifying information and managing settlements. Offering over4 years of insurance experience.

Background includes auto claims processing in fast-paced environments. Adept at handling complicated claims from first contact through final settlement.

Analytical problem-solver with excellent communication skills. Effective at interviewing claimants, compiling records and documenting findings. Well-versed in insurance policies, practices and standards.

Knowledgeable and innovative finance, sales and marketing professional whose success is based on integrity, exceptional customer service, efficiency and ambition. Self-motivated professional highly proficient in developing creative solutions and implementing objective decision making.

Articulate Claims Adjuster driven to succeed. Strategic planning and client relationship management expert hard-working customer service professional knowledgeable about insurance claims processes. Proven history of best-in-class service and understanding of claims protocols. Dedicated to integrity and accurate work.

Accomplished Loan Officer who consistently exceeds sales goals while offering the utmost care in client relations.

  • Ability to handle claims in a high volume and fast paced environment
  • Risk Assessment
  • Policy understanding
  • Organization and Time management
  • Customer service
  • Property Claims
  • Excellent written communication
  • Timely production
  • Litigation skills
  • Auto accident investigation skills
  • Fraud investigation expert
  • Catastrophe Adjuster
  • Total loss Proficiency

Progressive nationwide insurance claims catastrophe tour. Nationwide Mortgage Licensing System (NMLS), AL, GA, LA, TN, MA, TX, WV, PA, NC, Maine, and Michigan Mortgage Loan Originator License. Successfully passed the Uniform State Test (UST). Implemented several strategies that successfully increased sales and improved client retention rates.

Professional Experience
11/2016 to Current Claims Generalist Associate Progressive Casualty Insurance Company | City, STATE,
  • I Handle all aspects of automobile claims to include the total loss of claimant and insured vehicles. Conduct fair, detailed, and speedy investigations. Document claim files in a clear and timely manner. Make timely, accurate, and applicable payments for first and third party claims. Inventory management for customer follow up. Prepare claim files for subrogation, SIU involvement, underwriting, or litigation.
  • Determine liability by appropriately gathering all facts and resources available, Guaranteeing claims documentation and decision-making efforts comply with progressive's liability and FOBP processes. Examined reports, accounts and evidence to determine integrity and accuracy of information. Interviewed policyholders to verify information and obtain additional details.
  • This job role requires great customer service, persistence, effective communicating, as well as a high standard of professionalism, pride and workmanship. Worked effectively in fast-moving work environment to process large volumes of Auto claims.
  • As a file owner I am solely responsible for exposure recognition and injury handling.
  • As a part of my work requirements I have yearly catastrophe duty which includes but not limited to the proficient handling of natural disaster claims such as wild fires, hurricanes, floods, tornado's and hail storms.
08/2011 to 06/2016 Sr. Mortgage Consultant American Equity Mortgage | City, STATE,
  • Originated loans to achieve forecasts, target and penetration rates. Analyzed applicants' financial status, credit, and property evaluation to determine feasibility of granting loan. Performed daily maintenance of the loan applicant database.
  • Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers.
  • Determine and document loan conditions and communicate requirements and decision to appropriate parties.
  • Ensure loans are salable in secondary markets and in accordance with agency regulatory guidelines.
  • Created financial analysis reports of commercial real estate, borrowers' financial statements, lease reviews and market research. Effectively managed more than 15 client relationships a month.
  • Executed the loan origination process, including ordering credit reports, appraisals and preliminary title reports.
  • Worked with underwriters to fix application problems and resolve issues.
  • Reviewed loan files and updated to match current standards.
07/2008 to 07/2011 AVP Team Leader II Foundation Financial Group | City, STATE,
  • To originate and close permanent residential mortgage loans
  • Performed daily maintenance of the loan applicant database. Interviewed average of 60 mortgage loan applicants per month. Adhered to all federal and state compliance guidelines relative to retail mortgage lending. Performed daily maintenance of the loan applicant database
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Optimized customer support by establishing collaborative service environment.
  • Built strong relationships with customers through positive attitude and attentive response.
06/2007 to 06/2008 Policy Issuance Technician - Environmental Department American Safety Insurance Company | City, STATE,

Department policy processing and policy issuance in a high volume production environment. Conduct monthly underwriting quality assurance reports for the department manager. Participate in weekly technical meetings. Established a more streamlined process for records keeping. Contributed to the overall success and maintenance of the policy processing department.

Expected in 09/ to to No Degree | Georgia Insurance License Adjuster Pro, Virtual 40 Hour Pre-coursework, GPA:
Expected in 2022 to to BBA | HR/Business Management University Of Phoenix, Georgia , GPA:

Coursework in human resource management, Accounting, Finance and Business Administration

, Acquisition and Contract Management

Expected in 2015 to to Nationwide Mortgage State Licensing | Real Estate Training Pro , Georgia , GPA:

Completed Mortgage Underwriter training

Expected in 2008 to to Certified Dental Assistant | Dentistry (Pre-Dentistry) Penn Foster, North Carolina , GPA:
  • Georgia Insurance License - September 2021

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Resume Overview

School Attended

  • Adjuster Pro
  • University Of Phoenix
  • Training Pro
  • Penn Foster

Job Titles Held:

  • Claims Generalist Associate
  • Sr. Mortgage Consultant
  • AVP Team Leader II
  • Policy Issuance Technician - Environmental Department


  • No Degree
  • BBA
  • Nationwide Mortgage State Licensing
  • Certified Dental Assistant

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