Claims Customer Service Representative Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Determined professional with an engaging personality displaying a courteous attitude to both employees and customers. Committed to providing a high level of service and for finding ways to improve processes.

  • Excellent administrative abilities
  • Insurance industry experience
  • Ability to archive files
  • Great mathematical skills
  • Conflict resolution
  • Clerical
  • MS Office
  • Self-motivated professional
  • Detail-oriented
  • Excellent work ethic
  • Multitasking abilities
  • Planning and Coordination
Work History
03/2021 to Current
Claims Customer Service Representative Fgl Holdings Des Moines, IA,
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Documented customer contact in [Software] to maintain record of customer interactions and elevate quality of service.
  • Reviewed and verified data, including addresses, phone numbers, names, ages, and values.
  • Processed and recorded new policies and claims.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Verified and updated customer contact details in Software to build and maintain accurate customer database.
03/2018 to 03/2021
City Letter Carrier Fedex Belleville, MI,
  • Delivered packages and mail to business and people in local area.
  • Picked up and delivered mail on time each day, taking into consideration weather and road conditions.
  • Planned and cased mail in sequence of delivery for designated route.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Picked up outgoing mail from letter boxes and in person from customers.
  • Pleasantly greeted and engaged customers, assisting with any mail-related issues.
  • Engaged customers with pleasant demeanor and offered to help with mail-related issues.
  • Maintained accurate records of attempted and missed deliveries as required by post office.
  • Collected mail from letter boxes on specific route both on foot and by vehicle.
  • Worked closely with other employees in mail office and handled various administrative tasks.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Sold stamps to customers along route and counted back bills and change to avoid errors.
  • Assisted customers in completing and submitting forms to update address or report lost and stolen mail.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
05/2017 to 03/2018
Front Desk Lead Common Spirit Templeton, CA,
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Collected room deposits, fees and payments.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Used internal software to process reservations, check-ins and check-outs.
  • Assisted other hotel personnel in various capacities including overseeing entire front desk when manager was unavailable and handling purchases at gift shop when required.
  • Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
  • Prepared weekly employee work schedules for team members.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
03/2015 to 05/2017
Leasing Consultant Investors Real Estate Trust Fishers, IN,
  • Managed aspects of customer service, including greeting clients, showing apartments, preparing leases and resolving resident issues.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Resolved conflicts between tenants regarding noise, encroachments and parking.
  • Verified tenant incomes and other information before accepting lease applications.
  • Distributed and followed up on tenant renewal notices.
  • Collected rent and tracked resident payments and information in computer system.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Escalated major issues to property manager for immediate remediation.
  • Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
  • Contracted maintenance workers based on tenant needs and acted quickly to maintain tenant satisfaction during emergency situations.
  • Held high approval rating and maintained customer loyalty with top-notch service.
  • Maintained long-term relationships with property owners and other professionals to deliver best-in-class leasing consultation.
07/2009 to 11/2011
Preschool Teacher Conner Prairie City, State,
  • Handled administrative tasks, calendar management, mass mailings and accepted company deliveries.
  • Copied, filed and updated paper and electronic documents.
  • Developed engaging, creative and appropriate projects and resources.
  • Provided evidence of student performance and progress.
  • Monitored appropriate use and care of equipment, materials and facilities.
  • Created, planned and taught rigorous curriculum while meeting needs of diverse student population.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Applied play-based strategies, including crafts and games, to provide diverse approaches to learning.
  • Addressed behavioral and learning issues with parents and daycare management.
  • Maintained and fostered positive and constructive interactions with staff, families and children.
Expected in 05/2008
High School Diploma:
RUTLAND HIGH SCHOOL - 6250 Skipper Rd. Macon, Ga 31216,
  • Member of Jobs for Georgia grads.

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


Resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
Job Titles Held:
  • Claims Customer Service Representative
  • City Letter Carrier
  • Front Desk Lead
  • Leasing Consultant
  • Preschool Teacher
  • High School Diploma

Similar Resume

View All
Claims Customer Service Representative
Claims Customer Service Representative
Claims Customer Service Representative