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Claims Customer Service Representative Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Determined professional with an engaging personality displaying a courteous attitude to both employees and customers. Committed to providing a high level of service and for finding ways to improve processes.

Skills
  • Excellent administrative abilities
  • Insurance industry experience
  • Ability to archive files
  • Great mathematical skills
  • Conflict resolution
  • Clerical
  • MS Office
  • Self-motivated professional
  • Detail-oriented
  • Excellent work ethic
  • Multitasking abilities
  • Planning and Coordination
Work History
03/2021 to Current
Claims Customer Service Representative Fgl Holdings Des Moines, IA,
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Documented customer contact in [Software] to maintain record of customer interactions and elevate quality of service.
  • Reviewed and verified data, including addresses, phone numbers, names, ages, and values.
  • Processed and recorded new policies and claims.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Verified and updated customer contact details in Software to build and maintain accurate customer database.
03/2018 to 03/2021
City Letter Carrier Fedex Belleville, MI,
  • Delivered packages and mail to business and people in local area.
  • Picked up and delivered mail on time each day, taking into consideration weather and road conditions.
  • Planned and cased mail in sequence of delivery for designated route.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Picked up outgoing mail from letter boxes and in person from customers.
  • Pleasantly greeted and engaged customers, assisting with any mail-related issues.
  • Engaged customers with pleasant demeanor and offered to help with mail-related issues.
  • Maintained accurate records of attempted and missed deliveries as required by post office.
  • Collected mail from letter boxes on specific route both on foot and by vehicle.
  • Worked closely with other employees in mail office and handled various administrative tasks.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Sold stamps to customers along route and counted back bills and change to avoid errors.
  • Assisted customers in completing and submitting forms to update address or report lost and stolen mail.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
05/2017 to 03/2018
Front Desk Lead Common Spirit Templeton, CA,
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Collected room deposits, fees and payments.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Used internal software to process reservations, check-ins and check-outs.
  • Assisted other hotel personnel in various capacities including overseeing entire front desk when manager was unavailable and handling purchases at gift shop when required.
  • Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
  • Prepared weekly employee work schedules for team members.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
03/2015 to 05/2017
Leasing Consultant Investors Real Estate Trust Fishers, IN,
  • Managed aspects of customer service, including greeting clients, showing apartments, preparing leases and resolving resident issues.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Resolved conflicts between tenants regarding noise, encroachments and parking.
  • Verified tenant incomes and other information before accepting lease applications.
  • Distributed and followed up on tenant renewal notices.
  • Collected rent and tracked resident payments and information in computer system.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Escalated major issues to property manager for immediate remediation.
  • Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
  • Contracted maintenance workers based on tenant needs and acted quickly to maintain tenant satisfaction during emergency situations.
  • Held high approval rating and maintained customer loyalty with top-notch service.
  • Maintained long-term relationships with property owners and other professionals to deliver best-in-class leasing consultation.
07/2009 to 11/2011
Preschool Teacher Conner Prairie City, State,
  • Handled administrative tasks, calendar management, mass mailings and accepted company deliveries.
  • Copied, filed and updated paper and electronic documents.
  • Developed engaging, creative and appropriate projects and resources.
  • Provided evidence of student performance and progress.
  • Monitored appropriate use and care of equipment, materials and facilities.
  • Created, planned and taught rigorous curriculum while meeting needs of diverse student population.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Applied play-based strategies, including crafts and games, to provide diverse approaches to learning.
  • Addressed behavioral and learning issues with parents and daycare management.
  • Maintained and fostered positive and constructive interactions with staff, families and children.
Education
Expected in 05/2008
High School Diploma:
RUTLAND HIGH SCHOOL - 6250 Skipper Rd. Macon, Ga 31216,
GPA:
  • Member of Jobs for Georgia grads.

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92Good

Resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
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Resume Overview

School Attended
  • RUTLAND HIGH SCHOOL
Job Titles Held:
  • Claims Customer Service Representative
  • City Letter Carrier
  • Front Desk Lead
  • Leasing Consultant
  • Preschool Teacher
Degrees
  • High School Diploma

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