Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Hardworking and reliable Customer Service Rep with strong ability in problem solving and customer satisfaction. Offering 40+ Typing Skills, organized and Bilingual (Spanish). Highly organized, proactive and punctual with team-oriented mentality.

Skills
  • 40 wpm (10+ years)
  • Account Management. (5 years)
  • ACROBAT (5 years)
  • Clerical (10+ years)
  • Scheduling (6 years)
  • Data Entry (6 years)
  • Sales (3 years)
  • Filing (7 years)
  • Billing (2 years)
  • Training (2 years)
  • Fax (6 years)
  • Appointment Scheduling (7 years)
  • Typing (10+ years)
  • Insurance Verification (3 years)
  • Employee Supervision (3 years)
  • Account, Employee Supervision
  • Management, Microsoft Office Suite
  • Account Management, Office
  • ACROBAT, Policies
  • Basic, Producing
  • Benefits, Recruiting
  • Billing, Recruitment
  • Charts, Safety
  • Clerical, Sales
  • Contracts, Scheduling
  • Clients, Phone
  • Client, Transportation
  • CVs, Typing
  • Data Entry, 40 wpm
  • Database
  • Delivery
  • Fax
  • Filing
  • Financial
  • Frame
  • Insurance
  • Interpretation
  • Inventory
  • Legal
  • Letters
  • Organization
  • Work ethic
  • Problem resolution
  • MS Office
  • Organizational skills
  • Microsoft Office
  • Time management
Experience
02/2019 to 01/2021 Claims Customer Service Representative Fgl Holdings | Des Moines, IA,
  • Provided customers with quality assistance through phone calls, emails, and internet chats.
  • Showed a clear understanding of departments and their procedures.
  • Redirected calls as needed and worked with my supervisor to address any outstanding issues or concerns.
  • Discussed promotions, products, and anything pertaining to better and more satisfactory service for the customer.
  • Handle 50+ customer interactions per day, giving detailed, personalized, friendly & polite service to ensure customer retention
03/2015 to 09/2018 Clinic Administrative Coordinator Louisiana State University Healthcare Network: New Orleans | Baton Rouge, LA,
  • Schedules examinations through the appropriate database.
  • Working knowledge of various.
  • Schedules and confirms appointment dates and times within the assigned physicians' medical specialties and associated offices or MSLA clinics testing.
  • Communicates with contracted clients regarding appointment scheduling, physician CVs, appointment changes, no-shows, cancellations and receipt of medical records.
  • Basic working knowledge of State.
  • Sends out required regulatory letters and notices within the mandated time frame Funded Disability programs.
  • Prepares charts for the contracted provider to include all medical records, specific client questions, service requests and ensures delivery to provider and/or the exam.
  • Familiarity with IME/QME lines of location prior to the scheduled examination business including its importance.
  • Communicates with clients, providers or examinees regarding cancellations or schedule and function changes.
  • Recruiting and contracting of medical examiners to complete IME exams.
  • Microsoft Office Suite.
  • Recruitment of medical examiners for paneling with the DWC to conduct QME exams.
  • Coordinates scheduling of any related services such as interpretation or transportation.
  • Typing: 40 wpm.
  • Ensures all job duties are carried out in accordance with state and federal safety and legal regulations.
03/2012 to 11/2014 Sales Representative Lendingtree, Llc. | Tampa, FL,
  • Responsible for producing consistent customer and financial growth through effective lending and sales practices, with an emphasis on customer retention.
  • Achieves targeted financial results through the proper execution of company policies, procedures and lending programs.
  • Assists with all aspects of customer account management.
  • Primary Responsibilities:.
  • Effectively communicated the benefits of company products and programs during inbound and outbound sales opportunities.
  • Ensured loan applications are complete, accurate and verified to maintain proper customer files.
  • Explained contracts to customers thoroughly and ensured all necessary documents are completed and signed by both parties to meet federal, state and local requirements.
  • Produced consistent customer growth through effective lending and account management practices, with an emphasis on customer retention.
  • Assisted in account management to meet minimum revenue requirements.
08/2006 to 08/2011 Student Worker Intel Corp. | Chicago, IL,
  • Performs clerical and other routine duties in order to obtain practical work experience while enrolled as a student at least in high school or freshman in college.
  • Primary Responsibilities:.
  • Provided caring companionship to elderly and developmentally disabled patients.
  • Performed monthly inventory and maintained office and medical supply counts.
  • Directed where patients, visitors and employees to where they desired.
  • Answered phone calls and provided all information at my dispose.
  • Ensured HIPAA compliance.
  • Provided patient education.
  • Followed infection control procedures.
  • Maintained patient privacy and confidential patient information.
Education and Training
Expected in 2021 High School Diploma | Pasadena City College, Pasadena, CA GPA:
Expected in 2008 | Abraham Lincoln High School, , GPA:
Activities and Honors
Certifications
  • 40 wpm (10+ years)
  • Account Management. (5 years)
  • ACROBAT (5 years)
  • Clerical (10+ years)
  • Scheduling (6 years)
  • Data Entry (6 years)
  • Sales (3 years)
  • Filing (7 years)
  • Billing (2 years)
  • Training (2 years)
  • Fax (6 years)
  • Appointment Scheduling (7 years)
  • Typing (10+ years)
  • Insurance Verification (3 years)
  • Employee Supervision (3 years)

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Disclaimer

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

82Good

resume Strength

  • Formatting
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended

  • Pasadena City College
  • Abraham Lincoln High School

Job Titles Held:

  • Claims Customer Service Representative
  • Clinic Administrative Coordinator
  • Sales Representative
  • Student Worker

Degrees

  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: