Exceptionally talented Claims Consultant who has perfected my craft in the insurance industry over the past 17 years. With a reputation as the “go-to” strategist and negotiator, my cases have resulted in thousands of expedient and favorable resolutions. I go above and beyond my role to better the company's overall strategy and improve the customer experience. I am ready to advance to the next level, leading system-wide strategies and achieving greater financial and productivity outcomes.
· LEAN Management Advisory Council Member
Participate in review of submissions of LEAN ideas, determines which projects to escalate, and assists with any new process rollouts. Conduct management communications including the status of projects, process change implementation, and feedback on rollouts.
· Corporate Giving Campaign Regional Co-Chair
Managed and lead Nationwide's Corporate Giving Campaign for the Western Region. Recruited and organized volunteers, developed volunteer projects, and communicated and marketed our projects throughout the campaign.
· Reserve Refocus – Western Region Project Group
Analyzed opportunities for reserve improvement, developed an action plan for improving overall reserving practices and overall proactive claims handling, and implemented the plan. Oversaw a group of SMEs, providing hypothetical and real-life claims examples for discussions and training of all BI associates.
· Litigation Excellence Committee
Provided feedback to up-and-coming Litigation Excellence projects. Created ideas for future work process improvements. Communicated the Litigation Excellence initiatives to the litigation teams, taking their feedback back to the Committee.
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