Retail Associate with extensive knowledge and experience in Inventory Management, Shipping and Communication. Self-Motivated, Multi-tasker who has worked both Point-of-Sale and Back Room Retail jobs.
Skills
Skilled problem solver
Shipment processing
Motivated team player
Time Management
Inventory Control
Effective Communicator
Detail-Oriented
Computer literate
Natural leader
Efficient Multi-Tasker
Work History
Claims Associate, 11/2009
to Current Sam's Club – Ames,
Iowa
Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
Communicated clear expectations and goals to each team member.
Worked with the management team to implement the proper division of responsibilities.
Actively pursued personal learning and development opportunities.
Processed all damaged and defective merchandise and handled proper disposition of said items.
Communicated with other team members to ensure proper disposition of merchandise.
Worked with Vendors to receive credit for defective and returned merchandise.
Member Service Associate, 11/2008
to 03/2009 Sam's Club – Ames,
Iowa
Answered customer telephone calls promptly and in an appropriate manner.
Determined customer needs by asking relevant questions and listening actively to the responses.
Operated a cash register for cash, check and credit card transactions with 100% accuracy.
Handled all customer relations issues in a gracious manner and in accordance with company policies.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
Education
Bachelor of Science: History,
2004 Iowa State University - Ames,
Iowa
