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Claims Associate Resume Example

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CLAIMS ASSOCIATE
Professional Summary
Retail Associate with extensive knowledge and experience in Inventory Management, Shipping and Communication. Self-Motivated, Multi-tasker who has worked both Point-of-Sale and Back Room Retail jobs.
Skills
  • Skilled problem solver
  • Shipment processing
  • Motivated team player
  • Time Management
  • Inventory Control
  • Effective Communicator
  • ​Detail-Oriented
  • Computer literate
  • Natural leader
  • Efficient Multi-Tasker
Work History
Claims Associate, 11/2009 to Current
Sam's Club – Ames, Iowa
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
  • Communicated clear expectations and goals to each team member.
  • Worked with the management team to implement the proper division of responsibilities.
  • Actively pursued personal learning and development opportunities.
  • Processed all damaged and defective merchandise and handled proper disposition of said items.
  • Communicated with other team members to ensure proper disposition of merchandise.
  • Worked with Vendors to receive credit for defective and returned merchandise.
Member Service Associate, 11/2008 to 03/2009
Sam's Club – Ames, Iowa
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Determined customer needs by asking relevant questions and listening actively to the responses.
  • Operated a cash register for cash, check and credit card transactions with 100% accuracy.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.


Education
Bachelor of Science: History, 2004
Iowa State University - Ames, Iowa
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Resume Overview

Companies Worked For:

  • Sam's Club

School Attended

  • Iowa State University

Job Titles Held:

  • Claims Associate
  • Member Service Associate

Degrees

  • Bachelor of Science : History , 2004

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