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Claims Associate Resume Example

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CLAIMS ASSOCIATE
Professional Summary
Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Excellent communicator with 2+years in a demanding call center environment as a CSR.
Skills
  • Skilled in call center operations
  • MS Windows proficient
  • Quick learner
  • Positive and friendly
  • Goal-oriented
  • Customer service focus
  • Problem solving strength
  • Adaptable learner
Work History
03/2013 to 01/2015
Claims AssociateState Farm Insurance – Phoenix, Arizona, United States

  • Processing payments for claims, claim settlement procedures,.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Accurately documented, researched and resolved customer service issues.
  • Documented all investigation activity and presented reports to management.




05/2008 to 10/2010
Guest Service AssociateRaceTrac – Hiram, Georgia, United States
  • Consistently offered professional, friendly and engaging service.
  • Partnered with sales representatives and managers to coordinate delivery and merchandising schedule.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Cleaned and organized the store, including the checkout desk and displays.




01/2016 to Current
Sales AssociateDSW Designer Shoe Warehouse – Atlanta, Georgia, United States
  • Welcomed customers into the store and helped them locate items.
  • Alerted customers to upcoming sales events and promotions.
  • Operated a cash register for cash, check and credit card transactions with 100% accuracy.
  • Answered customer questions regarding store merchandise, department information and pricing
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.




10/2010 to 02/2013
Retail Store SupportMacy\'s – Atlanta, Georgia, United States
  • Organized store merchandise racks by size, style and color.
  • Set and recommended mark-up rates, mark-down rates and selling prices for merchandise.
  • Loaded and unloaded merchandise using a ladder and pallet jack.


Education
Bachelors: BiologyGeorgia State University - Atlanta, GA

Associate of Arts: Chattahoochee Technical College - Marietta, GA
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Resume Overview

Companies Worked For:

  • State Farm Insurance
  • RaceTrac
  • DSW Designer Shoe Warehouse
  • Macy\'s

School Attended

  • Georgia State University
  • Chattahoochee Technical College

Job Titles Held:

  • Claims Associate
  • Guest Service Associate
  • Sales Associate
  • Retail Store Support

Degrees

  • Bachelors : Biology
    Associate of Arts :

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