Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Excellent communicator with 2+years in a demanding call center environment as a CSR.
Skilled in call center operations
MS Windows proficient
Positive and friendly
Customer service focus
Problem solving strength
03/2013 to 01/2015
Claims AssociateState Farm Insurance – Phoenix, Arizona, United States
Processing payments for claims, claim settlement procedures,.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Accurately documented, researched and resolved customer service issues.
Documented all investigation activity and presented reports to management.
05/2008 to 10/2010
Guest Service AssociateRaceTrac – Hiram, Georgia, United States
Consistently offered professional, friendly and engaging service.
Partnered with sales representatives and managers to coordinate delivery and merchandising schedule.
Stocked and replenished merchandise according to store merchandising layouts.
Cleaned and organized the store, including the checkout desk and displays.
01/2016 to Current
Sales AssociateDSW Designer Shoe Warehouse – Atlanta, Georgia, United States
Welcomed customers into the store and helped them locate items.
Alerted customers to upcoming sales events and promotions.
Operated a cash register for cash, check and credit card transactions with 100% accuracy.
Answered customer questions regarding store merchandise, department information and pricing
Completed all cleaning, stocking and organizing tasks in assigned sales area.
10/2010 to 02/2013
Retail Store SupportMacy\'s – Atlanta, Georgia, United States
Organized store merchandise racks by size, style and color.
Set and recommended mark-up rates, mark-down rates and selling prices for merchandise.
Loaded and unloaded merchandise using a ladder and pallet jack.
Bachelors: BiologyGeorgia State University - Atlanta, GA
Associate of Arts: Chattahoochee Technical College - Marietta, GA