Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary
Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Skills
  • Creative problem solver
  • Exceptional communication skills
  • MS Windows proficient
  • Quick learner
  • Strong client relations
  • Multi-line phone talent
Work History
2013 to 07/2014 Claims Adjuster Berkshire Hathaway Homestate Companies | San Diego, CA,
  • Maintained customer to client communication to build and continue relationship Protected member account information and maintained confidentiality between client and service members Filed all paperwork as needed for paid, denied and pending claims Followed up with clients on new service contracts and new members on a weekly basis Provided support and step by step guidance to members to assure accuracy for claims received Communicated to client on a daily basis to assure accuracy in the department.
05/2012 to 11/2012 Clerk Select Energy, Inc | Casper, WY,
  • Received and filed faxes, emails, and work orders to correct distribution department.
  • Developed and maintained successful work relationships with several clients as the primary point of contact for merchandise and inventory orders.
  • Maintained calendars for scheduled appointments, meetings and project deadlines.
  • Quickly and efficiently solved client challenges to maintain weekly and monthly quotas.
  • Answered an average of [number] calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Scheduled weekly inventory pickups and deliveries with vendors.
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
01/2011 to 04/2012 Assistant Manager Extra Space Storage | Lawrence, NJ,
  • Managed store operations by ensuring exceptional performance and excellent client performance.
  • Responsible for the monthly sales plan merchandising, advertising presentation, client inventory and equipment maintenance.
  • Corresponded to buyers via email and phone on product knowledge and inventory requirements.
  • Hosted multiple job fairs and recruited new talent during peak seasons.
  • Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Served as the main liaison between customers, management and sales team.
10/2010 to 2011 Stock Supervisor Lunds Byerly's | Falcon Heights, MN,
  • Quickly and effectively solved inventory challenges caused by damage or inaccurate shipments.
  • Worked with District Manager, Store Manager and other associates to coordinate and plan accurate execution of received merchandise.
  • Assigned and monitored employee assignments in each department to surpass hourly shipment requirements.
  • Recruited and trained new employees in all aspects of shipment process.
06/2009 to 11/2010 Co- Store Manager Ollie's Bargain Outlet | Macon, GA,
  • Prepared comprehensive weekly and monthly reports to analyze and compare revenue, store activity and individual employee performance Established and managed highly efficient filing systems that protected confidential information received from orders placed by clients High quality attention to detail, to ensure accuracy and proficiency for every client and member Answered calls from members about product arrival and satisfactory reports Communicated daily with District Manager and Store Manager on new products received and planned out advertisements and merchandising strategies.
05/2008 to 06/2009 Assistant Manager Extra Space Storage | Lawrenceville, GA,
  • High attention to detail and confidentiality to protect new member and existing member accounts Partnered with Store Manager to create sales plan for each week Maintained member satisfaction by corresponding with follow up calls and emails Assisted in transforming marketing, promotional advertisements and product placement Managed and maintained member accounts, product orders and weekly reports Interviewed, evaluated and trained employees in order to increase weekly company goals.
Education
Expected in 1 2014 High School Diploma | Business Management Collin County Community College, Plano, TX GPA:
Business Management
Expected in | Warren Travis White High School, Dallas, TX GPA:
Skills
advertisements, advertising, attention to detail, contracts, client, clients, email, faxes, filing, inventory, marketing, meetings, merchandising, peak, quality, sales, phone

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Resume Overview

School Attended

  • Collin County Community College
  • Warren Travis White High School

Job Titles Held:

  • Claims Adjuster
  • Clerk
  • Assistant Manager
  • Stock Supervisor
  • Co- Store Manager
  • Assistant Manager

Degrees

  • High School Diploma

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