LiveCareer-Resume

claims adjuster call center resume example with 12+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Tech Support / Call Center Manager/ Software Instructor 2003-2010 Commonwealth Clinical Computers Experienced and knowledgeable Information Technology Professional. Help Desk support role. Works well independently, or in a group setting providing all facets of computer help desk support such as troubleshooting, installations, and maintenance. In-depth knowledge and understanding of numerous software packages and operating systems. Skilled in providing Customer and End-User Help Desk Support. Easily identify and resolve technical issues and concerns. Excellent Communication and presentation capabilities. Teaching and instructing users with new software and provide support for a call center help desk. Responding to user's technical questions: Help resolve user’s technical Issues Provide support for Internet clients. Resolving password issues. Excellent Customer Service Skills and UPS World Ship Purchasing ordering materials needed for company operational needs. Schedules, Webinars trainer, phone and email request. Assessing individual/group training needs Planning, preparing and researching lessons Teaching it staff to use various computer languages and specialist applications Teaching general staff to use desktop programs such as Microsoft office and other office software Organizing and promoting courses Developing and delivering programs of learning activities Preparing teaching materials Spending contact time with students on an individual or group basis Invigilating examinations Checking and assessing students' work and giving feedback Liaising with other organizations and employers Making use of new technology such as distance learning or video conferencing Keeping it skills and knowledge up to date. Forward-thinking Call Center Supervisor dedicated to training and mentoring staff to effectively resolve caller inquiries, build loyalty and enhance business revenue. Skilled at training, monitoring and managing exceptional teams handling high-volume calls. Driven and innovative with expertise in developing and implementing training protocols and resources to drive performance and caller satisfaction.

Skills
  • Account management
  • Membership renewals
  • Data entry
  • Customer support
  • Training and development
  • Payment processing
  • Customer relations
  • Credit card payment processing
  • Technologically savvy
  • Microsoft Office expertise
  • Shipping and receiving understanding
  • Office equipment proficiency
  • High-energy attitude
  • Employee coaching
  • Inbound and Outbound Calling
  • Senior leadership support
  • Direct sales
  • Project management abilities
Education and Training
NRI School of Computer Programming , Expected in 01/1998 : - GPA :
Piedmont Community College Charlottesville, VA, Expected in 03/2002 Associate of Applied Science : Criminalistics And Criminal Science - GPA :
Experience
Prometric - Claims Adjuster Call Center
Md 20784, MD, 05/2019 - 05/2021
  • Conducted interviews, gathered detailed information and completed field investigations.

  • Completed required investigations on referred files within established timeframes.
  • Identified and collected evidence and determined value to specific claim to properly assess conditions.
Brightree - Call Center Customer Service Representative
Bedford, NH, 10/2015 - 03/2016
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Implemented services to assist company in maintaining exceptional client service ratings on external audits.
  • Shared detailed information regarding options to help customers make decisions.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
Panasonic Corporation Of North America - Call Center Manager
Saint Rose, LA, 09/2003 - 10/2010
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
  • Assisted clients by implementing software services services.
  • Inputted customer data into software system, safeguarding financial and personal information to avoid breaches.
  • Enhanced data collection accuracy by preparing, authoring and updating communications and policy memorandums.
  • Set and managed performance benchmarks for call center employees.
International Auto Sport - Call Center Agent
City, STATE, 03/1997 - 01/2000
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Managed high-volume of inbound and outbound customer calls.
  • Explained key information regarding products and services to customers to encourage informed decision-making.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Documented customer inquiries and feedback and entered service delivery suggestions in company database.
  • Completed high volume of outbound calls per day with above-average conversion rate.
Accomplishments
  • Received recognition award for collecting $12,000 for a difficult account.
  • Recognized as Employee for outstanding performance and team contributions.
  • Created highly effective call center for tech support for local customers that significantly impacted efficiency and improved operations.
  • Consistently maintained high customer satisfaction ratings.

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Resume Overview

School Attended

  • NRI School of Computer Programming
  • Piedmont Community College

Job Titles Held:

  • Claims Adjuster Call Center
  • Call Center Customer Service Representative
  • Call Center Manager
  • Call Center Agent

Degrees

  • Associate of Applied Science

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