Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Insurance and Mortgage Professional with 5+ years of experience and a penchant for success! Meticulous, highly organized, and innovative have been words used to describe me. The insurance and mortgage industries are people oriented and I have perfected the skill of building relationships while achieving results. I look forward to building a relationship with you in an interview!

Skills
  • Personal, casualty and property loss
  • Hail and wind damage specialist
  • Subrogation expert
  • Valuation Knowledge
  • Policy Investigations
  • Legal Proceedings Knowledge
  • Insurance Policy Coverage Knowledge
  • Underwriting Knowledge
  • CCC Pathways
  • Accident Scene Investigations
  • MS Office
  • Data analysis
  • SC, NC, and GA Claims Adjuster License
  • Advanced oral and written communication skills
  • Advanced computer skills
  • Risk management
Education
Central High School Phenix City, AL, Expected in 05/2013 High School Diploma : - GPA :
Certifications
  • Licensed Claims Adjuster -SC, NC, TX, and GA
Work History
City Of San Antonio, Tx - Claims Adjuster, Automobile and Casualty
San Antonio, TX, 10/2019 - Current
  • Examined claims forms and other records to determine insurance coverage.
  • Analyzed information gathered by investigation and report findings and recommendations.
  • Prepared settlement summaries, property valuation reports, and subrogation demand packages.
  • Partnered with legal counsel on litigation cases.
  • Verified insurance claims and determined fair amount for compensation.
  • Negotiated property settlement agreements to resolve disputes.
  • Substantiated legitimate claims and denied unjustified claims.
  • Evaluated all evidence with ultimate goal of creating positive outcome for insureds and claimants.
  • Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
  • Reviewed police reports, medical treatment records and physical property damage to determine extent of liability.
  • Prepared summaries of damage, payments and policy coverage.
  • Organized, planned, and documented materials for over 100 claims in various stages of completion.
  • Investigated and assessed damage to property and reviewed property damage estimates.
Customers Bank - Claims Adjuster
Wyomissing, PA, 04/2019 - 10/2019
  • Examined claims forms and other records to determine insurance coverage.
  • Answered customer questions regarding deductibles.
  • Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
  • Evaluated insurance policies and analyzed damages to determine coverage.
  • Oversaw management of rental for all involved parties in claim.
  • Reduced rental usage by 10% by reducing average handle time per claim.
  • Investigated and assessed damage to property and reviewed property damage estimates.
  • Documented all investigation activity and presented reports to management.
  • Substantiated legitimate claims and denied unjustified claims.
  • Reviewed new files to determine current status of injury claim and to develop plan of action.
Copperpoint - Mortgage Loan Processor
Westlake Village, CA, 03/2018 - 04/2019
  • Set up and completed loan submission packages.
  • Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes.
  • Coordinated closing process with attorneys, title companies and government clerks.
  • Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
  • Reviewed financial statements and contacted institutions and customers to clarify details.
  • Upheld complete confidentiality of all submitted information according to release guidelines.
  • Maintained compliance with privacy and security requirements, as well as federal statutes covering Conventional and FHA loans.
  • Produced and submitted completed loan packages to title and escrow professionals.
  • Reviewed and validated details of loan applications and closing documentation.
Southern Management Corporation - Recovery Specialist
City, STATE, 10/2016 - 02/2018
  • Counseled debtors on payment options and arranged installment agreements.
  • Monitored accounts for compliance with established payment plans and flagged those in violation.
  • Handled 80-100 outbound and inbound calls daily with goal of collecting owed debt.
  • Helped clients plan payoff plans for various types of loans, including home and auto.
  • Collected documents and made portfolios for collections accounts.
  • Devised and implemented new process to handle third party debt management accounts.
  • Processed payments and applied to customer balances.
  • Used skip tracing and other techniques to locate debtors.
  • Achieved performance goals on consistent basis.
  • Recorded all information regarding financial status of customers.
  • Managed post-petition payments for bankruptcy cases and worked with legal departments to determine appropriate proceedings.

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Resume Overview

School Attended

  • Central High School

Job Titles Held:

  • Claims Adjuster, Automobile and Casualty
  • Claims Adjuster
  • Mortgage Loan Processor
  • Recovery Specialist

Degrees

  • High School Diploma

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