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Claims Adjuster Resume Example

Resume Score: 90%

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CLAIMS ADJUSTER
Summary
Well qualified and results-oriented business professional with over 8 years experience who has earned a series of promotions to more responsible positions. Top-performer with a proven track record of meeting and exceeding goals and expectations set forth by customers and business firms. Award-winning financial services professional brings consistent success with underwriting loans, managing risk, and investigating claims. 
Areas of Expertise
  • Strategic Planning
  • Project Management
  • Risk & Fraud Management
  • Credit & Quality Analysis
  • Claims Investigation
  • Loan Analysis/Underwriting
  • Microsoft Office (Word, Excel, Pivot Tables & Pivot Charts)
  • Measurement of Productivity and Processes
  • Workforce Management and IEX
Skills
  • Excellent verbal and written communication skills
  • Independent and self-sufficient in handling tasks/projects
  • Collaborative and able to work in teams or groups
  • Cultivate teamwork and facilitate productivity
  • Effective time management
Experience
Claims AdjusterMay 2016 to Current
Travelers Insurance - Hunt Valley, MD
  • Investigate auto insurance claims for personal and commercial policies to identify liability and evaluate the cause of loss
  • Effectively evaluate policy language and identify coverage issues
  • Recognize and coordinate investigation with Special Investigations Unit (SIU) when a clam warrants involvement
  • Settle bodily injury claims and negotiate fair and equitable settlements
  • Examine and refer files for subrogation
  • Effectively manage claim inventory and expense reserves
  • Member of the Emergency Response Team that actively responds and deploys dedicated employees for catastrophic events
AVP; Operations Team ManagerOct 2015 to May 2016
Bank of America - Hunt Valley, MD
  • Oversee a unit/section Claim's Customer Engagement's internal operations activities and manage multiple functions
  • Head of task force team to produce change with policies and procedures defining simplistic process for fraud and non fraud claims
  • Resolve claims escalations in accordance with Regulation Z
  • Construct statistic/performance reports for senior level management Business Reviews on performance
  • Facilitate coaching and actions plans regarding quality, performance and behaviors for associates to achieve optimal performance results
AVP; Support Team ManagerJan 2014 to Oct 2015
Bank of America - Hunt Valley, MD
  • Led a team of 15 to 20 customer service sales associates which handles 18,000 to 22,000 accounts each month to extend technical support for online banking and specialize in addressing the needs of premium and preferred customers
  • Analyzed calls reviewed by Quality, Compliance and Audit teams and determined validity of findings in comparison to policies and procedures
  • Interviewed, hired, trained, mentored, and evaluated employees
  • Developed/created action plans for associates performing below goal in order to improve goal achievement
  • Provided effective coaching and feedback through listening sessions
​​

Achievement

  • Consistently recognized by Regional Executives on staffing/division calls
Fulfillment Support Team LeaderJul 2013 to Dec 2013
AVP Bank of America - Hunt Valley, MD
  • Resolved post funding issues such as shortage of funds to refinance mortgage loan
  • Completed audit reviews on signed mortgage loan documents
  • Led daily meetings of closer to ensure on time delivery of closing documents to title companies and/or law firms
  • Worked directly with title companies and law firms to resolved post closing issues with loan documents and delay in funds via wire

Achievements

  • Ensured on time funding of loans to ensure #1 unit performance for 6 months consecutively
  • Ensured smooth operations by extending additional training to closers
Home Services Specialist IIJan 2012 to Jul 2013
Bank of America - Hunt Valley, MD
  • Underwrote loans, ensuring compliance with government guidelines, bank policies, and secondary market investors' standards
  • Processed 25 to 35 loans every month
  • Resolved issues involving child support, judgment, and mechanic's liens as well as vesting issues
  • Assisted with offsite training in Delaware to educate associates about the latestguidelines and loan processing
  • Coached personnel about managing workflow and meeting deadlines

Achievements

  • Consistently received the Top Regional Performer award
  • Interim Fulfillment Support Team Leader which led to promotion
Credit Risk Analyst IIAug 2009 to Jan 2012
Bank of America - Hunt Valley, MD
  • Exercised credit lending authority and upgraded customer products
  • Analyzed customer's individual situations to determine levels of risks for loans
  • Worked with consumers in evaluating their ability and willingness to repay loans
  • Used credit bureaus and websites to make informed credit decisions
  • Collaborated in piloting new programs
  • Reviewed credit performance annually
​​

Achievement

  • Certified/Licensed as Credit Coach to increase productivity and train new and existing credit analysts
Senior Collector IIFeb 2008 to Jul 2009
Bank of America - Hunt Valley, MD
  • Managed a portfolio of loans overdue from 60 days to 180 days
  • Provided loan counseling to clients to ensure repayment of loans and prevent charge off
  • Assisted in preventing losses by designing effective strategies and setting daily goals Achievements
  • Collected $500,000 to $1 million every month
  • Recognized as Top Premier Performer for nine out of twelve months
Education and Training
High School Diploma, Engineering & Science Accounting2005Baltimore Polytechnic Institute - Baltimore, MD, USA
Accounting/FinanceMorgan State University - Baltimore, MD, USASome coursework completed
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Resume Overview

Companies Worked For:

  • Travelers Insurance
  • Bank of America
  • AVP Bank of America

School Attended

  • Baltimore Polytechnic Institute
  • Morgan State University

Job Titles Held:

  • Claims Adjuster
  • AVP; Operations Team Manager
  • AVP; Support Team Manager
  • Fulfillment Support Team Leader
  • Home Services Specialist II
  • Credit Risk Analyst II
  • Senior Collector II

Degrees

  • High School Diploma , Engineering & Science Accounting 2005
    Accounting/Finance

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