Claims Adjuster Resume Example

• Oversee a unit/section Claim's Customer Engagement's internal operations activities and manage multiple functions
• Head of task force team to produce change with policies and procedures defining simplistic process for fraud and non fraud claims
• Resolve claims escalations in accordance with Regulation Z
• Construct statistic/performance reports for senior level management Business Reviews on performance
• Facilitate coaching and actions plans regarding quality, performance and behaviors for associates to achieve optimal performance results

• Led a team of 15 to 20 customer service sales associates which handles 18,000 to 22,000 accounts each month to extend technical support for online banking and specialize in addressing the needs of premium and preferred customers
• Analyzed calls reviewed by Quality, Compliance and Audit teams and determined validity of findings in comparison to policies and procedures
• Interviewed, hired, trained, mentored, and evaluated employees
• Developed/created action plans for associates performing below goal in order to improve goal achievement
• Provided effective coaching and feedback through listening sessions

Achievement

• Consistently recognized by Regional Executives on staffing/division calls

• Resolved post funding issues such as shortage of funds to refinance mortgage loan
• Completed audit reviews on signed mortgage loan documents
• Led daily meetings of closer to ensure on time delivery of closing documents to title companies and/or law firms
• Worked directly with title companies and law firms to resolved post closing issues with loan documents and delay in funds via wire

Achievements

• Ensured on time funding of loans to ensure #1 unit performance for 6 months consecutively
• Ensured smooth operations by extending additional training to closers

• Underwrote loans, ensuring compliance with government guidelines, bank policies, and secondary market investors' standards
• Processed 25 to 35 loans every month
• Resolved issues involving child support, judgment, and mechanic's liens as well as vesting issues
• Assisted with offsite training in Delaware to educate associates about the latest guidelines and loan processing
• Coached personnel about managing workflow and meeting deadlines

Achievements

• Consistently received the Top Regional Performer award
• Interim Fulfillment Support Team Leader which led to promotion

• Exercised credit lending authority and upgraded customer products
• Analyzed customer's individual situations to determine levels of risks for loans
• Worked with consumers in evaluating their ability and willingness to repay loans
• Used credit bureaus and websites to make informed credit decisions
• Collaborated in piloting new programs
• Reviewed credit performance annually

Achievement

• Certified/Licensed as Credit Coach to increase productivity and train new and existing credit analysts

• Managed a portfolio of loans overdue from 60 days to 180 days
• Provided loan counseling to clients to ensure repayment of loans and prevent charge off
• Assisted in preventing losses by designing effective strategies and setting daily goals Achievements
• Collected $500,000 to $1 million every month
• Recognized as Top Premier Performer for nine out of twelve months