- Montgomery Street, San Francisco, CA 94105
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
- :
- single:
Highly experienced and organized Customer Service professional, seeking an office assistant role that will allow
me to grow as a professional and where I can use my skills to provide Administrative and Technical support for
your team.
- Entering data, filling forms, keeping records, assisting
- Customers, bookkeeping, responding to client inquiries,
| - Preparing business correspondence and managing
- Company calendars.
|
Claims Adjuster, 12/2021 - Current
Qbe Insurance Group Limited – Work Remotely, SC, - Adhered to company and insurance client's guidelines in claims processes, estimate writing and claim closures
- Negotiated and settled claims according to information presented through reports, research and data verification
- Reviewed data to verify validity of claims and determine case management actions
- Completed required investigations on referred files within established timeframes
- Identified and obtained evidence to ascertain claim value
- Conducted witness interviews to assist the claim information gathering process
- Gather information from various third parties to determine claim acceptability.
Personal Caregiver, 04/2019 - 01/2022
The Mentor Network – Hackettstown, NJ, - Engaged with patients and families to provide emotional support and daily living instruction
- Monitored vital signs and medication use, documenting variances and concerning responses
- Laundered clothing and bedding to prevent infection
- Met with various caregivers to promote continuous professional development and implement quality treatment
strategies.
Customer Service Representative, 04/2018 - 04/2019
Heights Finance Corporation – Danville, KY, - Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Assisted customers with making payments or establishing payment plans to bring accounts current
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Informed customers about billing procedures, processed payments and provided payment option setup
assistance
- Answered incoming calls and emails, providing frontline customer support or assistance with product and
service transactions
- Made outbound calls to obtain account information
- Developed strong customer relationships to encourage repeat business
- Answered inbound calls, chats and emails to facilitate customer service
- Set up and activate customer accounts
- Relayed customer feedback to cross-functional teams to improve products and services
- Mentored new employees on procedures and policies to maximize team performance
- Exceeded company productivity standards on a consistent basis.
Key Holder/Sales Associate / Lane, 06/2017 - 04/2018
Bryant – City, STATE, - Operated the cash register
- Maintained the store and maintained appearance
- Signed for incoming shipments in manager's absence
- Connected with customers to provide assistance and collect feedback to optimize operations
- Set up visually appealing promotional displays
- Delegated tasks appropriate to individual employees to provide development opportunities
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
- Maintained high merchandising standards by building attractive displays and monitoring inventory levels
- Organized and updated schedules to optimize coverage for expected customer demands
- Taught junior employees proactive strategies to meet operational and sales goals
- Monitored cash drawers in checkouts to verify adequate cash supply
- Monitored sales performance through analysis of sales reports and comparison shopping
- Invited customers to participate in store activities and special events
- Developed good working relationships with store leadership and sales personnel
- Goodwill Industries/ Job Readiness Program (non-profit) - Richmond VA
- Assisted individuals with prepara>tion of job placement
- Resume preparation, Interviewing and Social skills
- Open Doors Learning Center/Tutoring Program (non-profit) - Richmond VA
- Worked in an office environment accepting inbound calls for scheduled tutoring sessions
- Reported all immediate requests as needed for students, tutees, tutors, or staff on behalf of the facility
- Schedule tutoring and educational services to students
- Customer Service and efficient operation of Tutoring Center
- Maintain records with accuracy and attention to detail
- Flexibility, leadership skills and interpersonal skills
Certified Office Administrator : Secretarial Studies And Office Administration: , Expected in 03/2004
-
Goodwill Employment Training Center - Richmond, VA
GPA:
GED: , Expected in 06/2000
-
Flair Beauty College - Richmond, VA
GPA:
: , Expected in 08/1992
-
Chesterfield Technical Center - Chester, VA
GPA:
Licensed Stylist : Cosmetology
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