Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Highly experienced and organized Customer Service professional, seeking an office assistant role that will allow me to grow as a professional and where I can use my skills to provide Administrative and Technical support for your team.
  • Entering data, filling forms, keeping records, assisting
  • Customers, bookkeeping, responding to client inquiries,
  • Preparing business correspondence and managing
  • Company calendars.
Claims Adjuster, 12/2021 - Current
Qbe Insurance Group Limited Work Remotely, SC,
  • Adhered to company and insurance client's guidelines in claims processes, estimate writing and claim closures
  • Negotiated and settled claims according to information presented through reports, research and data verification
  • Reviewed data to verify validity of claims and determine case management actions
  • Completed required investigations on referred files within established timeframes
  • Identified and obtained evidence to ascertain claim value
  • Conducted witness interviews to assist the claim information gathering process
  • Gather information from various third parties to determine claim acceptability.
Personal Caregiver, 04/2019 - 01/2022
The Mentor Network Hackettstown, NJ,
  • Engaged with patients and families to provide emotional support and daily living instruction
  • Monitored vital signs and medication use, documenting variances and concerning responses
  • Laundered clothing and bedding to prevent infection
  • Met with various caregivers to promote continuous professional development and implement quality treatment strategies.
Customer Service Representative, 04/2018 - 04/2019
Heights Finance Corporation Danville, KY,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Demonstrated excellent communication skills in resolving product and consumer complaints
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
  • Assisted customers with making payments or establishing payment plans to bring accounts current
  • Asked probing questions to determine service needs and accurately input information into electronic systems
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
  • Made outbound calls to obtain account information
  • Developed strong customer relationships to encourage repeat business
  • Answered inbound calls, chats and emails to facilitate customer service
  • Set up and activate customer accounts
  • Relayed customer feedback to cross-functional teams to improve products and services
  • Mentored new employees on procedures and policies to maximize team performance
  • Exceeded company productivity standards on a consistent basis.
Key Holder/Sales Associate / Lane, 06/2017 - 04/2018
Bryant City, STATE,
  • Operated the cash register
  • Maintained the store and maintained appearance
  • Signed for incoming shipments in manager's absence
  • Connected with customers to provide assistance and collect feedback to optimize operations
  • Set up visually appealing promotional displays
  • Delegated tasks appropriate to individual employees to provide development opportunities
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
  • Maintained high merchandising standards by building attractive displays and monitoring inventory levels
  • Organized and updated schedules to optimize coverage for expected customer demands
  • Taught junior employees proactive strategies to meet operational and sales goals
  • Monitored cash drawers in checkouts to verify adequate cash supply
  • Monitored sales performance through analysis of sales reports and comparison shopping
  • Invited customers to participate in store activities and special events
  • Developed good working relationships with store leadership and sales personnel
  • Goodwill Industries/ Job Readiness Program (non-profit) - Richmond VA
  • Assisted individuals with prepara>tion of job placement
  • Resume preparation, Interviewing and Social skills
  • Open Doors Learning Center/Tutoring Program (non-profit) - Richmond VA
  • Worked in an office environment accepting inbound calls for scheduled tutoring sessions
  • Reported all immediate requests as needed for students, tutees, tutors, or staff on behalf of the facility
  • Schedule tutoring and educational services to students
  • Customer Service and efficient operation of Tutoring Center
  • Maintain records with accuracy and attention to detail
  • Flexibility, leadership skills and interpersonal skills
Education and Training
Certified Office Administrator : Secretarial Studies And Office Administration: , Expected in 03/2004
Goodwill Employment Training Center - Richmond, VA
GED: , Expected in 06/2000
Flair Beauty College - Richmond, VA
: , Expected in 08/1992
Chesterfield Technical Center - Chester, VA
Licensed Stylist : Cosmetology

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School Attended

  • Goodwill Employment Training Center
  • Flair Beauty College
  • Chesterfield Technical Center

Job Titles Held:

  • Claims Adjuster
  • Personal Caregiver
  • Customer Service Representative
  • Key Holder/Sales Associate / Lane


  • Certified Office Administrator : Secretarial Studies And Office Administration
  • GED

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