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Claim Specialist - Hail Reconciliation Unit Resume Example

Resume Score: 80%

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CLAIM SPECIALIST - HAIL RECONCILIATION UNIT
Professional Summary
Licensed insurance professional with over two years in property and casualty, as well as two and a half years of experience as a professional pilot. Extensive knowledge in insurance policy, provisions, and endorsements, as well as aircraft, airports, and the aviation industry. Seeking an opportunity in which I can combine both areas of expertise into one position.
Skills
  • Licensed in CT, DE, FL, GA, KY, LA, NC, NH, NM, OK, RI, SC, TX, VT, and WY
  • Associate in Management Designation
  • Personal, casualty and property loss
  • Insurance policy coverage knowledge
  • Hail and wind damage specialist
  • Automobile claims specialist
  • Skilled multi-tasker
  • Highly motivated
  • Advanced oral and written communication skills
  • Types 43 WPM
  • Organized
  • Customer service-oriented
  • MS Office
Work History
Claim Specialist - Hail Reconciliation Unit, 09/2014 to Current
State Farm Fire and Casualty Company – Irving, TX
  • Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
  • Evaluated all evidence with the ultimate goal of creating positive outcomes for client's claims.
  • Reconciled data in direct collection system with the accounting system to address discrepancies.
  • Answered customer questions regarding deductibles.
  • Reported to management on customer problems, field conditions, safety issues and policy problems.
  • Documented all investigation activity and presented reports to management.
  • Substantiated legitimate claims and denied unjustified claims.
  • Evaluated insurance policies and analyzed damages to determine coverage.
Claim Associate - Auto Express Segment, 10/2013 to 09/2014
State Farm Mutual Automobile Insurance Company – Richardson, TX
  • Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
  • Evaluated all evidence with the ultimate goal of creating positive outcomes for client's claims.
  • Reconciled data in direct collection system with the accounting system to address discrepancies.
  • Answered customer questions regarding deductibles.
  • Reported to management on customer problems, field conditions, safety issues and policy problems.
  • Documented all investigation activity and presented reports to management.
  • Substantiated legitimate claims and denied unjustified claims.
  • Evaluated insurance policies and analyzed damages to determine coverage.
Cargo Pilot - First Officer, 01/2013 to 07/2013
Alliance Air Charter – Denton, TX
  • Accompanied aircraft as a member of the flight crew in order to monitor and handle cargo in flight.
  • Assisted with the Safety Risk Management (SRM) process.
  • Complied with customs, immigration and cabotage laws on international trips.
  • Contributed to improvements in the SRM process, hazard analysis and assessment.
  • Monitored gauges, warning devices and control panels to verify aircraft performance and to regulate engine speed.
  • Coordinated communication between air traffic control and maintenance personnel.
  • Determined the timing or procedures for flight vector changes.
  • Directed ground crews in the loading and unloading of aircraft cargo or baggage.
  • Utilized standard operating procedures, effective crew resource management, communication and procedures specified in the company operation manual.
  • Provided flight path changes or directions to emergency landing fields.
  • Provided for the servicing, maintenance and protection of the aircraft at all times while away from home station.
  • Remained current and qualified in assigned aircraft.
  • Started engines, operated controls and piloted airplanes to transport mail or freight, adhering to flight plans, regulations and procedures.
Education
Bachelor of Science: Aviation Science - Professional Pilot, 2012
Utah Valley University - Orem, UT
  • 3.48 GPA
  • Member of the Golden Key International Honour Society
Certifications
  • Shorts 360 SIC Type Rating
  • Commercial Pilot - Airplane Single & Multi-Engine Land
  • Instrument Rating
  • Flight Instructor - Airplane Single Engine
  • Advanced Ground Instructor
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Resume Overview

Companies Worked For:

  • State Farm Fire and Casualty Company
  • State Farm Mutual Automobile Insurance Company
  • Alliance Air Charter

School Attended

  • Utah Valley University

Job Titles Held:

  • Claim Specialist - Hail Reconciliation Unit
  • Claim Associate - Auto Express Segment
  • Cargo Pilot - First Officer

Degrees

  • Bachelor of Science : Aviation Science - Professional Pilot , 2012

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