Energetic Supervisor with wealth of experience in customer service, creating successful reading programs and interpersonal communications. Hardworking, compassionate and willing to go extra step to complete tasks. Experienced Supervisor with over 23 years of experience in this field. Excellent reputation for resolving problems and improving customer satisfaction. To seek and maintain a full-time positions that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Manages and supervises salaried department staff; monitors and evaluates job performance; oversees salaried staff training and development. Manages and supervises hourly department staff; monitors and evaluates job performance; oversees hourly staff training and development. Serves as a mentor. Approves time cards. Prepares circulation staff schedules and department calendar; approves time records. Serves as customer service support (e.g. answers phones and greets public) and staffs the customer service desk. Provides assistance to library customers including helping customers with the circulation of library books and materials (e.g. check-in/out). Registers, verifies, and renews customer library accounts. Sorts library materials and places items back on appropriate shelves. Assists with minor book or item repairs/binding as requested. Verifies and submits daily cash report; collects customer fines/fees as needed. Responds to customer inquiries; resolves customer disputes and account issues. Performs routine data entry including entering customer information into library database. Prepares correspondences and reports. Schedules duties and tasks. Coordinates deliveries and book shipments including the distribution of materials and supplies to/from other library branches. Processes library hold requests as needed. Communicates library policies and procedures including administrative updates to department staff. Trains department staff and new staff members. Leads department meetings. Acts as an ambassador and advocate for the library. Attends meetings, trainings, and workshops as assigned. Assists with special projects as required. Performs other duties as assigned. Circulation Supervisor II 2 Core Library Competencies Employees are expected to demonstrate the following
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