Library Associate with nearly ten years of library experience and has provided thirteen years' worth of superb, high-level customer service; who is experienced in providing reference and reader's advisory assistance to children, teens and adults. Proficient in developing and implementing programing to suit the needs and interests of library patrons.
Microsoft Office programs - Word, Publisher, Spreadsheet, PowerPoint,Excel
Experienced with Microsoft Windows and Workflows software.
CHILDREN'S PUBLIC SERIVCE ASSISTANT08/2010 to CurrentPIONEER LIBRARY SYSTEMS
Assists supervisor in creating and implementing Preschool Storytime programming that focuses on Early Literacy skills and includes components of S.T.E.A.M.
into every program.
This includes open-ended crafts designed to engage a child's creativity, science experiments designed to teach simple science concepts and explain the world around them, and games that work on concepts such as phonological awareness, alphabet and number activities, memory and color recognition activities.
Is conscious of budget restraints and is able to develop fun, educational programming with materials on hand.
Created monthly Author Biographies display to highlight a different children's authors and increase circulation of little known authors.
Created a series of Children's Pathfinders to help participants of the Summer Reading Program locate books on three of the most popular children's genres and by reading level for grades K -5th.
The Pathfinder's include Title, Author, Location and AR levels and points.
These Pathfinders are used regularly by parents and caregivers to locate materials within their child's reading/ AR level.
Provides high-level customer service to patrons in person, by phone, by e-mail, and throughout the library.
Preforms reference and reader's advisory services; assists patrons in obtaining and locating information.
Assists with the activities of various library programs for children, teens, or adults, including setting up spaces, registering participants, and implementing, coordinating and presenting programs Assists patrons in using library equipment including computers, microfilm machines, copiers and printers.
Attends meeting and participates in committees and organizations that further the library's mission.
Works regularly with supervisor to provide Outreach opportunities and services to the community including visiting schools, daycares, headstarts and presenting programs at locations such as the Shawnee Mall.
Assists supervisor in the everyday management of the Children's Department including gathering and submitting the monthly game statistics, inputting Children's programming numbers into Evanced, changing New Book status' in the catalog, and setting up displays.
Capable of covering and presenting programs on short notice should the supervisor or another staff member be unable to present said program.
YOUTH PUBLIC SERVICE ASSISTANT04/2008 to 11/2009CITY OF CLAREMORE - WILL ROGERS PUBLIC LIBRARY
Planned, scheduled, set up and ran the 2009 Summer Reading Program; this includes researching, speaking with, and hiring performers while staying within a specific budget.
Created and implemented a weekly Storytime that included Early Literacy Skills and open ended crafts.
This increased the number of patrons participating in the Story Time Hour from approximately 5-6 participants to 20+ participants.
Provided high-level customer service to patrons in person, by phone, by e-mail, and throughout the library.
Preformed Reference and Reader's Advisory services; assists patrons in obtaining and locating information.
Provided Interlibrary Loans services (using OCLC-WorldCat) including searching, finding, sending and receiving Interlibrary Loans.
Was proficient in providing Circulation Services including placing holds, processes books from 'requests-holds' lists, checking books in and out, and collecting fines.
Coordinates and assists with the activities of various library programs for children, teens, or adults, including setting up spaces, registering participants, and implementing, coordinating and presenting programs Processed and covered new children and teen books in order to be shelved.
Assisted patrons in using library equipment including computers, microfilm machines, copiers and printers.
Responded to any patron needs or problems; refers the most difficult issues to the appropriate librarian.
Attended meeting and participates in committees and organizations that further the library's mission.
CUSTOMER SERVICE REPRESENTATIVE/CASHIER05/2006 to 04/2008LOWES
Assisted the Loss Prevention Specialist in minimizing the company's loss through Returned goods, recognizing potentially stolen items, and following of all Lowes Return policies.
Was responsible for operating cash register, accurately processing payments, and bagging customer goods.
Was required to apply basic mathematical concepts such as adding, subtracting, multiplying and dividing; as well as having knowledge of weights and measures.
Assisted customers with any questions or problems that may have.
BACHELOR OF SCIENCE: Information and Library Technologies4/2008UNIVERSITY OF MAINE AT AUGUSTAAUGUSTA, MEInformation and Library Technologies
Associate of Arts: Education5/2004GERMANNA COMMUNITY COLLEGEFREDERICKSBURG, VAEducation