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Child and Family Service Administrator Resume Example

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CHILD AND FAMILY SERVICE ADMINISTRATOR
Summary

Innovative and dedicated professional with more than 20 years of experience in the child welfare and juvenile justice fields helping families make positive and sustainable change towards safety of children and the community. Pursuing the opportunity to continue serving the child welfare and juvenile justice community in a high quality and driven organization with a shared passion for this field and goal to provide compassionate and accurate services to children and families.

Skills
  • Motivational interviewing and conflict resolution
  • Professional oral and written communication
  • Computer skills: Microsoft Excel and Access, Power Point - Extensive experience in spreadsheets, data analysis and reporting.
  • Training development and facilitation
  • Program development and management
  • Policy writing, grant management and accreditation preparation
Experience
10/2012 - Current
Nebraska - Department of Health and Human Services － Lincoln, NEChild and Family Service Administrator
  • Supervise Child/Family Service supervisors, specialists and support staff in the completion of their work with families involved in the child welfare system. Direct oversight of five Child/Family Service teams (35 staff) in the Southeast Service Area to include 2 Family Treatment Drug Court teams and 3 mixed assignment teams serving initial assessment investigations, alternative response, and court and non-court involved ongoing case management.
  • Provide consultation and approval on child welfare cases regarding safety, case planning, service provision, placement, referrals, letters of agreement and authorization for contracted services, case closure and all other aspects of case management.
  • Conduct performance evaluations, hiring interviews, progressive disciplinary actions and other human resource functions. Maintain point in time spreadsheet of employee positions, vacancies, trainee status, prospective hires, assigned equipment, etc.
  • Assist with development of long range plans and programs and monitoring the performance of new and existing programs and services to insure achievement of established goals and compliance with policies, procedures, directives and state/federal laws.
  • Assure accuracy and quality in delivery of programs and services to youth and families in the child welfare system. Provide input on needed services and collaborate with stakeholders. Assist in setting performance standards and developing outcome measures for child welfare.
  • Investigate and respond to complaints and concerns from citizens and stakeholders following DHHS policy and procedure. Provide information regarding results to the Governor, Legislative representatives, Office of the Inspector General and Department heads as requested.
  • Oversee placement options for youth in the care/custody of the State of Nebraska taking into considerations placement needs, treatment needs, youth and community safety, least restrictiveness and maintaining family connections.
  • Train employees on best practices/protocol, Safety Organized Practice, Structured Decision Making, drug/alcohol related subjects, child welfare, etc.
  • Represent the Department of Health and Human Services in community collaborative meetings, committees, and task forces. Assist in the development, implementation and tracking of community projects and initiatives. Serve as a liaison for the Department with state and local governmental entitiesand/or the public
  • Served as the Southeast Service Area Administrator of the Office of Juvenile services from 2012-2015. Development and oversight of the transition of all Southeast Service Area juvenile justice cases to the Administrative Office of Probation in 2015.
  • Co-Lead of the statewide implementation of the Crossover Youth Practice model with Child Family Service and Probation staff to include development of joint state policy, creation and facilitation of training for supervisory and direct line staff, presentation of Crossover programs and progress at stakeholder meetings and statewide conferences, assistance in development of local protocols across the state, tracking and analysis of progress for Crossover youth, and case conflict resolution between the agencies.
  • Serve as the Child and Family Service Administrator over the Family Treatment Drug Court teams and ensure protocols and practices are followed in accordance with local protocols, grant specifications, and national standards.
02/2008 - 10/2012
Nebraska-Department of Health and Human Services － Lincoln, NEChild and Family Service Supervisor
  • Provided supervision and guidance to Child and Family Service Specialists in the completion of their duties in both investigation and ongoing case management work.
  • Involved in numerous internal and community committees involving training, LB1184 protocols, NFOCUS, information technology, domestic violence collaborative, intake and Through the Eyes of the Child Initiative.
  • Completed employment interviews, performance evaluations, supervisory staffing and progressive discipline.
  • Assist with professional development of staff to include identifying career goals, leadership opportunities, training opportunities and ways to improve/enhance their skills for further career advancement.
01/2007 - 02/2008
Nebraska - Department of Health and Human Services － Lincoln, NEProgram Specialist-Quality Assurance
  • Created and implemented data collection tools and satisfaction surveys, created Access and Excel spreadsheets to track data, generated statistical and written reports to communicate results.
  • Assisted in training on documentation and Child and Family Service Review guidelines and goals.
  • Served as 2nd level reviewer for quality assurance of Nebraska Safety intervention System reports. CFSR Reviewer.
10/2003 - 01/2007
Nebraska-Department of Health and Human Services － Lincoln, NEProtection and Safety Worker
  • Completed investigations of abuse/neglect of children in home and out of home settings.
  • Provided case management services to children and their families in abuse/neglect, status offense and delinquency cases.
  • Maintained a caseload of 20+ families.
  • Completed contacts and documentation within timeframe.
  • Collaborated with law enforcement, county attorneys and other professional partners to determine risk and safety issues.
  • Appeared as a representative of the Department in court matters: completed affidavits and filing requests and provided testimony.
  • Identified services to assist families; completed referrals/authorizations; communicated regularly with local providers regarding progress and family needs.
  • Organized and facilitated family team meetings to discuss case progress and assist families in the development of goals and strategies.
Education and Training
05/1996
University of Nebraska - LincolnLincoln, NEBachelor of Arts: Psychology With Minors in Sociology And English
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Resume Overview

Companies Worked For:

  • Nebraska - Department of Health and Human Services
  • Nebraska-Department of Health and Human Services

School Attended

  • University of Nebraska - Lincoln

Job Titles Held:

  • Child and Family Service Administrator
  • Child and Family Service Supervisor
  • Program Specialist-Quality Assurance
  • Protection and Safety Worker

Degrees

  • Bachelor of Arts : Psychology With Minors in Sociology And English

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