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chief operations supervisor resume example with 13+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Airport Operations professional with 20+ years of progressive leadership experience ranging from general aviation to large hub airports. Proficient across multiple federal regulatory disciplines, including FAA Part 139 airport certification, TSR 1542 security compliance, aircraft fueling operations, aircraft rescue & firefighting, construction management, wildlife hazard management, and snow removal operations.

Skills
  • Multitasking and Organization
  • Adaptable and Resilient
  • Customer Service Management
  • Motivational Leadership
  • Regulatory Compliance
  • Team Management and Supervision
  • Staff Development and Training
Education and Training
Embry-Riddle Aeronautical University - Daytona Beach Daytona Beach, FL Expected in 03/2013 Master of Science : Management /Air Transportation - GPA :
Florida Institute of Technology-Melbourne Melbourne, FL, Expected in 12/2004 Bachelor of Science : Aviation Management - GPA :
Experience
Port Authority Of NY & NJ - Chief Operations Supervisor
City, STATE, 03/2019 - Current
  • Provides day-to-day oversight for all construction projects: airside, landside, and terminal by ensuring the safety, security, and efficiency of operations both directly and by supervising the daily activities and duty performance of field supervisory and airport operations agent staff
  • Responses to airport emergencies outlined in the airport emergency plan including snow removal operations and serves as the liaison between airport operations, maintenance, project management, redevelopment, and JFK resident engineer’s office of construction
  • Oversees the professional development of field supervisory and operations agent personnel involved in construction, which includes ensuring that supervised personnel complete department, agency, and mandated CFR 14 Part 139 training, and evaluating the performance and counseling of field staff, including instituting disciplinary charges and specifications, as necessary.
  • Oversaw implementation of procedures, goals and objectives within operations.
  • Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
  • Built strong operational teams to meet process and production demands.
Port Authority Of NY & NJ - Assistant Chief Operations Supervisor
City, STATE, 05/2011 - 03/2019
  • Served as Airside Construction Supervisor: responsible for the day-to-day operations of all airfield construction, coordinates various activities related to construction, reviews contract drawings, and ensures compliance with sections of CFR 14 Part 139/FAA Construction Safety Phasing Plan
  • Served as the Certification and Training Supervisor: ensured personnel complete departmental and agency mandated training and complete CFR 14 Part 139 training, professional development of field supervisory and operations agent personnel
  • Acted as the Airport Duty Manager responsible for overall supervision of staff and facility of aeronautical, terminal, and landside operations of broad scope and complexity involving critical functions of the airport, when a higher level of management is not present.
  • Initiates and responds as highest-ranking non-police official to aircraft emergencies, bomb threats, hijackings, airport fires, blackouts, fuel spills, snowstorms, or any additional emergency outlined in the Airport Certification Manual/Airport Emergency Plan. In addition, the sole responsibility of whether to close/open the airport
Port Authority Of NY & NJ - General Operations Supervisor
City, STATE, 10/2010 - 05/2011
  • Delegated work to staff, setting priorities and goals.
  • Acted as the Airport Landside Duty Manager by reporting and monitoring all circumstances related to the Airport Operations Control Center (OCC), Airline Terminals, Roadway Conditions,
  • JFK AirTrain, Aircraft Delays, VMS Signage, Airport Security and Parking Garages/Lots
  • Oversaw the landside supervisory staff in performing their daily duties in areas such as Airport Security, Parking Lots, Taxi Dispatch, Customer Care Representatives, Ground Transportation, Busing, AirTrain, SmarteCarte, and Towing
  • Ensures that all supervisors possess full knowledge of their appropriate contracts
  • Directs Port Authority and contract staff as needed by taking appropriate action in regards to discipline, absence control, and safety for all supervisory staff
  • Served as the landside representative at all landside Incident Command Posts during emergencies by assisting supervisory staff in emergency situations, and serving as the lead supervisor.
Port Authority Of NY & NJ - Assistant Airport Duty Supervisor
City, STATE, 05/2009 - 09/2010
  • Assumed the duties of the Assistant Chief Operations Supervisor/Airport Duty Manager when required and performed administrative functions, such as Personnel Scheduling, Maintenance
  • Work Orders, Notice to Airmen, Accident/Incident reports, and responses to all airfield incidents on a 24-hr basis
  • Supervised and coordinated all airfield activities associated with runway/taxiway closures for maintenance, engineering, airlines/airport tenants, contractors, or federal agencies requiring access to the AOA
  • Assisted ADM in supervising flight/airline activity operations, conducts tours for
  • VIP/Presidential movements in coordination with US Secret Service, Federal Bureau of
  • Investigation, US State Department, Department of Homeland Security, Local Law Enforcement, and Air Traffic Control

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Resume Overview

School Attended

  • Embry-Riddle Aeronautical University - Daytona Beach
  • Florida Institute of Technology-Melbourne

Job Titles Held:

  • Chief Operations Supervisor
  • Assistant Chief Operations Supervisor
  • General Operations Supervisor
  • Assistant Airport Duty Supervisor

Degrees

  • Master of Science
  • Bachelor of Science

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