Chick-fil-A Trainer - TDP Resume Example
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CHICK-FIL-A TRAINER - TDP
Professional Summary
An innovative training professional skilled in restaurant operations, procedural knowledge, and group facilitation. Areas of expertise include: customer service, resource management, and instructional design.
Skills
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Work History
11/2015 to Current
Chick-fil-A Trainer - TDPMaximus, Inc. – Fishers , IN
- Co-creator of the Chick-fil-A Trainer Podcast.
- Was in charge of Technology and Resource Management for the Fundamentals team within the Training Development Program.
- I have coordinated special training events, such as the Architect Simulation Day.
- Helped to create Facilitator Guides that trainers use in the field while training during Fundamentals.
- Helped to coordinate a Fundamentals Train the Trainer event.
- Traveled to Manhattan to help recalibrate the team on Food Safety, processes, and procedures during the voluntary shut-down.
- Was selected to appear in a Marketing Training Video.
03/2014 to 10/2015
Field Event Staff TrainerPark City Mountain – Park City , UT
Served in three Chain-Wide Rollouts. Was selected as a Team Captain for two of those Rollouts. Organized, and facilitated, a market-wide training event for the Phoenix Chick-fil-A market. Demonstrated Operational and Procedural Knowledge in all areas of the restaurant.
Served in three Chain-Wide Rollouts.
05/2013 to 10/2015
Training DirectorChick-fil-A – City , STATE
Responsible for training new, and current, employees on all products, procedures, and Brand Standards Analyzed restaurant reports and data to determine areas of opportunity within the business. Designed training sessions and executed them. Responsible for a team of 10+ trainers within the two restaurants.
Responsible for training new, and current, employees on all products, procedures, and Brand Standards
04/2011 to 04/2013
ManagerChick-fil-A – City , STATE
Opening/Closing the restaurant Cash Management Inventory/Ordering Ensuring Team Member and Guest safety
10+ Grand Openings; 1 Company Operated Restaurant transition
Opening/Closing the restaurant
Education
Current
Bachelor of Science: Communication
Liberty University - City, State
Liberty University - City, State
- Continuing education in Communication
Bachelor of Science: CommunicationUniversity of Phoenix - Online - City, State
Accomplishments
- Trained and/or Facilitated content to over 1,800 Chick-fil-A Employees and Operators - 2014 -2017
- Actor: Marketing Training Video - 2016
- Actor: Training Director Best Practices Videos - 2017
- Attendee: Ken Blanchard Brilliance by Design Seminar - 2016
- Attendee: Ken Blanchard Get Control Seminar - 2016
- Attendee: WinShape Wilderness SERVE Model Training - 2016
- Attendee: Adrian Bazemore\'s Facilitation Skills Workshop - 2016
- Content Designer, Trainer, Facilitator: Market-Wide Training for Phoenix Market - 2014
- Designer: Architect Simulator Day Content - 2016
- Facilitator: Chick-fil-A One Rollout - 2016
- Facilitator: Fundamentals Train the Trainer Event - 2016
- Facilitator: Fundamentals Menu Tasting Experience - 2016-2017
- Facilitator: Chick-fil-A Ordering Experience Rollout Training - 2015
- Innovator, Host, Project Manager: Chick-fil-A Trainer Podcast - 2016
- Lead, Communication: Training Development Program, Fundamentals - 2017
- Lead, Technology & Resources: Training Development Program, Fundamentals - 2016
- Model: TeamStyle 3.0 Photoshoot, Oobe - 2015
- Partner: Developing, Delivering, and Executing Fundamentals OPERATE Phase - 2015 - 2017
- Team Captain: Chick-fil-A Ordering Experience Rollout Training - 2015
- Volunteer: Friends of Refugees - 2015
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Resume Overview
School Attended
- Liberty University
- University of Phoenix - Online
Job Titles Held:
- Chick-fil-A Trainer - TDP
- Field Event Staff Trainer
- Training Director
- Manager
Degrees
- Bachelor of Science : Communication
Bachelor of Science : Communication
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