An innovative training professional skilled in restaurant operations, procedural knowledge, and group facilitation. Areas of expertise include: customer service, resource management, and instructional design.
Project planning and development
Strong verbal and written communication skills
11/2015 to Current
Chick-fil-A Trainer - TDPChick-fil-A, Inc. – Atlanta, GA
Co-creator of the Chick-fil-A Trainer Podcast.
Was in charge of Technology and Resource Management for the Fundamentals team within the Training Development Program.
I have coordinated special training events, such as the Architect Simulation Day.
Helped to create Facilitator Guides that trainers use in the field while training during Fundamentals.
Helped to coordinate a Fundamentals Train the Trainer event.
Traveled to Manhattan to help recalibrate the team on Food Safety, processes, and procedures during the voluntary shut-down.
Was selected to appear in a Marketing Training Video.
03/2014 to 10/2015
Field Event Staff TrainerChick-fil-A, Inc. – Atlanta, GA
Served in three Chain-Wide Rollouts.
Was selected as a Team Captain for two of those Rollouts.
Organized, and facilitated, a market-wide training event for the Phoenix Chick-fil-A market.
Demonstrated Operational and Procedural Knowledge in all areas of the restaurant.
05/2013 to 10/2015
Training DirectorChick-fil-A – Goodyear, AZ & Avondale, AZ
Responsible for training new, and current, employees on all products, procedures, and Brand Standards
Analyzed restaurant reports and data to determine areas of opportunity within the business.
Designed training sessions and executed them.
Responsible for a team of 10+ trainers within the two restaurants.
04/2011 to 04/2013
ManagerChick-fil-A – Goodyear, AZ & Avondale, AZ
Opening/Closing the restaurant
Ensuring Team Member and Guest safety
10+ Grand Openings; 1 Company Operated Restaurant transition
Bachelor of Science: Communication Liberty University - Lynchburg, VA
Continuing education in Communication
Bachelor of Science: CommunicationUniversity of Phoenix - Online - Phoenix, AZ
Trained and/or Facilitated content to over 1,800 Chick-fil-A Employees and Operators - 2014 -2017
Actor: Marketing Training Video - 2016
Actor: Training Director Best Practices Videos - 2017
Attendee: Ken Blanchard Brilliance by Design Seminar - 2016
Attendee: Ken Blanchard Get Control Seminar - 2016
Attendee: WinShape Wilderness SERVE Model Training - 2016
Attendee: Adrian Bazemore\'s Facilitation Skills Workshop - 2016
Content Designer, Trainer, Facilitator: Market-Wide Training for Phoenix Market - 2014
Designer: Architect Simulator Day Content - 2016
Facilitator: Chick-fil-A One Rollout - 2016
Facilitator: Fundamentals Train the Trainer Event - 2016
Facilitator: Fundamentals Menu Tasting Experience - 2016-2017
Facilitator: Chick-fil-A Ordering Experience Rollout Training - 2015