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Chick-fil-A Trainer - TDP Resume Example

Resume Score: 80%

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CHICK-FIL-A TRAINER - TDP
Professional Summary
An innovative training professional skilled in restaurant operations, procedural knowledge, and group facilitation. Areas of expertise include: customer service, resource management, and instructional design.
Skills
  • Project planning and development
  • Personable
  • Analytical
  • Dependable
  • Flexible
  • Social Media
  • Strong verbal and written communication skills
  • Self-motivated
  • Team player
  • Forward-Thinking
  • Innovative
Work History
11/2015 to Current
Chick-fil-A Trainer - TDPChick-fil-A, Inc. – Atlanta, GA
  • Co-creator of the Chick-fil-A Trainer Podcast.
  • Was in charge of Technology and Resource Management for the Fundamentals team within the Training Development Program.
  • I have coordinated special training events, such as the Architect Simulation Day.
  • Helped to create Facilitator Guides that trainers use in the field while training during Fundamentals.
  • Helped to coordinate a Fundamentals Train the Trainer event.
  • Traveled to Manhattan to help recalibrate the team on Food Safety, processes, and procedures during the voluntary shut-down.
  • Was selected to appear in a Marketing Training Video.
03/2014 to 10/2015
Field Event Staff TrainerChick-fil-A, Inc. – Atlanta, GA
Served in three Chain-Wide Rollouts.
  • Was selected as a Team Captain for two of those Rollouts.
  • Organized, and facilitated, a market-wide training event for the Phoenix Chick-fil-A market.
  • Demonstrated Operational and Procedural Knowledge in all areas of the restaurant.

  • 05/2013 to 10/2015
    Training DirectorChick-fil-A – Goodyear, AZ & Avondale, AZ
    Responsible for training new, and current, employees on all products, procedures, and Brand Standards
  • Analyzed restaurant reports and data to determine areas of opportunity within the business.
  • Designed training sessions and executed them.
  • Responsible for a team of 10+ trainers within the two restaurants.

  • 04/2011 to 04/2013
    ManagerChick-fil-A – Goodyear, AZ & Avondale, AZ
    Opening/Closing the restaurant
  • Cash Management
  • Inventory/Ordering
  • Ensuring Team Member and Guest safety 10+ Grand Openings; 1 Company Operated Restaurant transition

    Education
    Current
    Bachelor of Science: Communication
    Liberty University - Lynchburg, VA
    • Continuing education in Communication

    Bachelor of Science: CommunicationUniversity of Phoenix - Online - Phoenix, AZ
    Accomplishments
    • Trained and/or Facilitated content to over 1,800 Chick-fil-A Employees and Operators - 2014 -2017
    • Actor: Marketing Training Video - 2016
    • Actor: Training Director Best Practices Videos - 2017
    • Attendee: Ken Blanchard Brilliance by Design Seminar - 2016
    • Attendee: Ken Blanchard Get Control Seminar - 2016
    • Attendee: WinShape Wilderness SERVE Model Training - 2016
    • Attendee: Adrian Bazemore\'s Facilitation Skills Workshop - 2016
    • Content Designer, Trainer, Facilitator: Market-Wide Training for Phoenix Market - 2014
    • Designer: Architect Simulator Day Content - 2016
    • Facilitator: Chick-fil-A One Rollout - 2016
    • Facilitator: Fundamentals Train the Trainer Event - 2016
    • Facilitator: Fundamentals Menu Tasting Experience - 2016-2017
    • Facilitator: Chick-fil-A Ordering Experience Rollout Training - 2015
    • Innovator, Host, Project Manager: Chick-fil-A Trainer Podcast - 2016
    • Lead, Communication: Training Development Program, Fundamentals - 2017
    • Lead, Technology & Resources: Training Development Program, Fundamentals - 2016
    • Model: TeamStyle 3.0 Photoshoot, Oobe - 2015
    • Partner: Developing, Delivering, and Executing Fundamentals OPERATE Phase - 2015 - 2017
    • Team Captain: Chick-fil-A Ordering Experience Rollout Training - 2015
    • Volunteer: Friends of Refugees - 2015
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    Resume Overview

    Companies Worked For:

    • Chick-fil-A, Inc.
    • Chick-fil-A

    School Attended

    • Liberty University
    • University of Phoenix - Online

    Job Titles Held:

    • Chick-fil-A Trainer - TDP
    • Field Event Staff Trainer
    • Training Director
    • Manager

    Degrees

    • Bachelor of Science : Communication
      Bachelor of Science : Communication

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