11/2015 to CurrentChick-fil-A Trainer - TDPChick-fil-A, Inc. – Atlanta, GA
- Co-creator of the Chick-fil-A Trainer Podcast.
- Was in charge of Technology and Resource Management for the Fundamentals team within the Training Development Program.
- I have coordinated special training events, such as the Architect Simulation Day.
- Helped to create Facilitator Guides that trainers use in the field while training during Fundamentals.
- Helped to coordinate a Fundamentals Train the Trainer event.
- Traveled to Manhattan to help recalibrate the team on Food Safety, processes, and procedures during the voluntary shut-down.
- Was selected to appear in a Marketing Training Video.
03/2014 to 10/2015Field Event Staff TrainerChick-fil-A, Inc. – Atlanta, GA
Served in three Chain-Wide Rollouts. Was selected as a Team Captain for two of those Rollouts. Organized, and facilitated, a market-wide training event for the Phoenix Chick-fil-A market. Demonstrated Operational and Procedural Knowledge in all areas of the restaurant.
05/2013 to 10/2015Training DirectorChick-fil-A – Goodyear, AZ & Avondale, AZ
Responsible for training new, and current, employees on all products, procedures, and Brand Standards Analyzed restaurant reports and data to determine areas of opportunity within the business. Designed training sessions and executed them. Responsible for a team of 10+ trainers within the two restaurants.
04/2011 to 04/2013ManagerChick-fil-A – Goodyear, AZ & Avondale, AZ
Opening/Closing the restaurant Cash Management Inventory/Ordering Ensuring Team Member and Guest safety
10+ Grand Openings; 1 Company Operated Restaurant transition
