- , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level. Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations. Talented kitchen leader and team motivator successful at maintaining staff focus and productivity in high-volume, fast-paced operations. Experienced with cuisine, sourcing ingredients, controlling budgets and boosting restaurant profiles. Conversational skills. High-performing Chef offering years of restaurant experience. Excellent communication, leadership and problem-solving skills. Talent for building streamlined, cohesive teams.
Committed offers years in home healthcare. Dedicated to delivering consistent and focused attention to client safety, comfort and dignity. Well-versed in direct patient care and recordkeeping. Dedicated brings year s of background visiting patients in-home and conducting physical assessments, dressing wounds and assisting with bathing and grooming activities. Polite and courteous professional with in-depth knowledge of CPR and first aid. Committed to collaborating with physicians and families to provide quality patient care. Highly trained professional talented in . Analytical problem-solver seeking position to apply expertise and enhance care. Trained with experience, skill and independently judgment to confidently handle clients' home health needs. Demonstrated success in working with clients of different backgrounds and needs.
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Scheels Sports – Rapid City, SD,
- Cooked cleaned customer service meal presentation accuracy and pride in my
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Improved customer service initiatives by streamlining sales and order management processes.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish and eggs.
- Monitored customer service operations to assess agent performance and provide feedback.
- Maintained well-organized mise en place to keep work consistent.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Developed kitchen staff through training, disciplinary action and performance reviews.
- Collaborated with other personnel to produce and modify menus and selections.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Consistently managed 6-person staff, effectively resolving issues, which resulted in top ranking out of 4 teams.
- Monitored line processes to maintain consistency in quality, quantity and presentation.
- Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.
- Inventoried food, ingredient and supply stock to prepare and plan vendor orders.
- Developed recipes and menus by applying understanding of market demand and culinary trends,
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Ronda Holley – City, STATE,
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Assisted disabled clients to support independence and well-being.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Provided transportation and appointments management.
- Followed nutritional plans to prepare optimal meals.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Developed rapport to create safe and trusting environment for care.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Supervised daily activities and provided assistance to staff.
- Administered medication as directed by physician.
- Administered prescribed medications under direction of physician.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Completed medical and program reports and maintained records following clinic standard operating procedures.
- Transported clients for medical and personal outings.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Improved patients' comfort with massage and application of topical treatments.
- Constructed cognitively stimulating activities.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
Watts Logistic LLC – City, STATE,
- Deliver product customer service load unload run forklift and dock equipment.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Verified daily deliveries against shipping instructions before delivering to customers.
- Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
- Kept and studied detailed mileage and fuel reports to track overall fuel costs.
- Worked overnight shifts during peak periods to meet coverage needs.
- Created and submitted delivery and DOT logs.
- Safely operated heavy lifting equipment such as fork trucks and cranes.
- Maintained organized, clean and professional vehicle to protect company reputation with customers.
- Successfully avoided time delivery delays by carefully planning best routes.
- Minimized company liability and risks to loads by obeying traffic laws.
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Fostered positive working relationships with regular customers.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Documented mileage, deliveries, pickups, customer issues and damages.
Company Name – City, State,
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Maintained State driver's license to enable legal operation of school buses for student transport, field trips and other purposes.
- Communicated information to parents to promote good communication and transparency.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Obeyed federal, State and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Transported passengers safely along prescribed routes according to tight schedules.
- Inspected emergency equipment and verified safe working order for student and driver use.
- Created and enforced bus rules and kept expectations posted.
Company Name – City, State,
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Partnered with vendors and suppliers to effectively manage and budget.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Reviewed shift reports to understand current numbers and trends.
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
- Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss.
- Assisted in recruiting, hiring and training of team members.
- Led business planning, developed market strategy and established direct procurement of products from Type vendors.
University of Phoenix - Tempe, AZ
AAA Trucking - Harrisburg, PA,
Greenwood High School - Millerstown, PA
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School Attended
- University of Phoenix
- AAA Trucking
- Greenwood High School
Job Titles Held:
- CHEF, Customer Service Manager
- HHA/Personal Care Home Administrator
- DELIVERY
- Professional School Bus Driver
- Manager of Operations
Degrees
- Master of Science
- CLASS A
- Post-secondary academic degree
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