Hardworking Advocate working diligently on behalf of persons to obtain necessary assistance. Skilled in coordinating files and resources to meet routine and complex needs. Effective under pressure and in stressful situations. Knowledgeable customer service representative well-versed in program operations and requirements. Helps interested individuals complete paperwork and sign up for services. Highly supportive and compassionate to those in need of extra assistance. Experienced customer service representative with over 5 years of experience in customer service industry. Excellent reputation for resolving problems and improving customer satisfaction.
Skills
Collaboration
Leadership
Good telephone etiquette
Written Communication
Microsoft Office
Planning and Coordination
Interpersonal Communication
Adaptability
Teambuilding
Training & Development
Computer proficiency
Customer Service
Compassion
Computer skills
Data management
Analytical skills
Work History
07-2018 to Current
Checkout AdvocateNorth Country Academy – Norwalk, CT,
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Checked prices for customers and processed items sold by scanning barcodes.
Worked closely with team leads and executive team leads to solve problems and handle customer concerns.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Assisted customers by answering questions and fulfilling requests.
Educated customers on promotions to enhance sales.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
08/2017 to 05/2018
Lead Teacher, Toddler Room2 Fellas & A Big Vehicle – Broken Arrow, OK,
Chose optimum curriculum for each class and devised creative daily lesson plans to meet requirements and needs of different learners.
Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.
Established and enforced rules related to respect and personal responsibility in classroom.
Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
Organized rooms in line with current educational thinking to maximize educational opportunities.
Administered assessments for each child and tracked results.
Conferred with parents about student progress to boost family involvement and enhance student support.
Reviewed facility environment, removed concerns and optimized for children's safety.
Maintained patience and level-headedness in diverse situations to continuously support student development and personal growth.
Developed and optimized rich learning environment by capitalizing on diverse engagement strategies and enriching teaching techniques.
Planned and implemented different daily activities to enhance overall development and growth of every student.
Completed documentation on individual children and teachers for recordkeeping.
Observed and recorded teacher methods to suggest improvements and increase student interest.
Provided open and loving environment where children direct learning process.
01/2017 to 08/2017
NannyPrivate Family – City, STATE,
Taught children everyday skills, including tying shoes, dressing, potty training, basic math and language.
Developed games and activities using arts and crafts to support learning and verbal skills.
Monitored schedules to maintain sleeping, eating and school schedules for children.
Identified warning signs of emotional and developmental problems in children.
Assisted with light housekeeping duties as well as running errands.
Played games, worked on puzzles, and read books to young children.
Organized and cleaned home after activities by picking up toys and [Action] for tidy home.
Built positive and nurturing environments to support child social and emotional growth.
Coordinated field trips to local parks, fire stations and zoos.
Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
Involved children in caring for household pets and chores.
Balanced playtime and limited screen time to optimize types of stimulation and support development of fine motor, gross motor and cognitive skills.
Worked with parents to develop and implement discipline programs to promote positive behavior.
Supported children in daily activities, including playing, meals and snacks, hygiene and socialization.
Prepared tasty, healthy meals for children to encourage good eating habits.
Education
Expected in
No Degree: Liberal Arts And General Studies Ridgewater College - , GPA:
Expected in
No Degree: Early Childhood Education Ridgewater College - Hutchinson, GPA:
Expected in 07/2020
Esthitician License: Esthiology Minnesota School Of Cosmetology - Plymouth, GPA:
Expected in 06/2012
High School Diploma: Central High School - Norwood Young America, GPA:
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