certified trainer grand opening trainer resume example with 8+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Education
Expected in 2018 to to Bachelor of Science | Aviation Liberty University , Lynchburg, VAGPA:
GPA: 3.0
Flight Training Affiliate: Falcon Aviation Academy; Peachtree City, GA
Professional Profile
Certified Chick-fil-A trainer with four years of experience as a Chick-fil-A training director, supervisor and server. Full knowledge of the company's operational procedures and drive to "Create Raving Fans" strategy. While utilizing my customer service experience and flight training to elevate and acquire an airline career.
Flight Time:
Certified Trainer /Subject Matter Expert
Planning and Operations
Train the Trainer
Lesson Planning
Team On-Boarding
I-9 Certified
Food Health & Safety
Fluent in Spanish
Planning & Operations
Team Leadership
Store Grand Openings
Communication / Feedback
3 Step Training Process
Guest Relations
Restaurant Supervision
MS Office Suite / PhotoShop
Experience
06/2016 to 08/2017Assistant Operation DirectorMaximus, Inc. | Kearneysville, WV,
Coached approximately 150 employees on employee
promise and vision
Improved drive-thru experience and expectations
Created systems to increase our customer satisfaction scores for a three-month period
Trained and equipped beginning team leaders to run shifts effectively
Led leadership meetings and attended leadership workshops
Assisted in team leadership functions to ensure that guests received a "REMARKable" experience.
Managed security, cash handling, and control procedures ensuring staff compliance and accountability.
Created positive relationships among team members, promoting honesty, dignity and respect, and encouraging open communication and feedback.
Evaluated employee performance and addressed infractions and violations to ensure quality, high ethics, and efficiency.
04/2015 to CurrentCertified Trainer (Grand Opening Trainer)Gold's Gym International, Inc. | James Island, SC,
Communicate Chick-fil-A brand, procedures, and quality standards in communities across growing markets.
Apply the “3 Step Training Process” and customize training approaches to meet trainee needs.
Lead trainer for three openings including the opening of a high volume store in Seattle, Washington.
Reinforce the capacity for leadership by modeling integrity and by taking ownership for outcomes and decisions.
Convey passion for Chick-fil-A business objectives and branding, and communicate the importance of customer relations and its impact on the core business.
10/2014 to 05/2016Training DirectorCdki Holdings | Grand Rapids, MI,
Recruit, interview and perform other on-boarding functions for new team members.
Continuously improve and innovate training material and supervise on-going engagement of 50-100 team members, increasing retention rates.
Manage full-cycle training programs from on-boarding through position certification and recertification.
Achieve compliance with the company's standards for operations, production, and customer relations, applying daily electronic restaurant quality assessments (eRQA).
04/2014 to 09/2014SupervisorPark House Dallas | Dallas, TX,
Assisted in team leadership functions to ensure that guests received a "REMARKable" experience.
Managed security, cash handling, and control procedures ensuring staff compliance and accountability.
Created positive relationships among team members, promoting honesty, dignity and respect, and encouraging open communication and feedback.
Evaluated employee performance and addressed infractions and violations to ensure quality, high ethics, and efficiency.
11/2013 to 04/2014ServerNorth Country Academy | Valrico, FL,
Maintained and organized dining room and ensured compliance with health and safety regulations.
Assisted guests in food and beverage selections, demonstrating knowledge of products and cooking processes, and assisting guests in meeting dietary needs and requests.
Communicated with the kitchen to ensure timely delivery of meals and good service.
2013 to 2014HostLa Parrilla Mexican Restaurant | City, STATE,
Greeted guests and provided suitable seating arrangements.
Monitored services to ensure that staff was attentive to guests’ needs and to ensure a memorable dining experience.
Maintained, cleaned and organized tables and work area and the interior and exterior of the restaurant.
07/2012 to 04/2014Teacher InternFayette County School System | City, STATE,
Contributed with lead teachers in daily planning and implementation of lesson plans for core academic courses.
Led training and activities for small groups of students including homework and lessons and performed classroom teaching duties.
Supervised afternoon activities and sports offerings including planning, leading and securing materials needed to conduct these activities.
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