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Certified Trainer Bird Specialist Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Versatile Certified Trainer adept at training individuals through both group and personalized approaches. Flexible and focused professional with a quality-driven method and diligent mentality. Prepared to bring 8 years of experience to dynamic new role with long-term potential.

Skills
  • Student rapport
  • Course planning
  • Personalized Instruction
  • Training and Development
  • Health and Safety Standards
  • Product Knowledge
  • Goal-setting
Work History
08/2019 to Current
Certified Trainer - Bird Specialist Guest Services, Inc. Paradise, WA,
  • Planned and implemented courses of instruction accounting for individual strengths and final objectives.
  • Documented attendance, participation and progress.
  • Recognized and tapped talented staff to fill key positions and maximize productivity.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Identified and proactively solved internal problems related to employee turnover by revamping training approaches.
  • Assessed student needs to develop effective training plans.
  • Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
  • Recruited and trained 30+ new members of guest service team.
  • Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
  • Monitored participant workflow and behaviors throughout training process.
04/2018 to 05/2019
Cashier Northern Tool West Allis, WI,
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Organized and reported on financial information to document payment histories and assist with sound financial accounting.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Assisted customers by answering questions and fulfilling requests.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Educated customers on promotions to enhance sales.
  • Reviewed weekly sales circulars and monitored price changes.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Trained as Pharmacy Technician and Shift Manager and provided back-up coverage to provide customers with optimal support.
  • Counted cash in register drawer at beginning and end of shift.
08/2016 to 04/2018
Cashier Gpm Investments Howe, OK,
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Requested official identification for alcohol purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Worked closely with the general manager to solve problems and handle customer concerns.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Assisted customers with special services, account updates and promotional options.
  • Answered questions about store policies and concerns to support positive customer experiences.
05/2013 to 08/2016
Cashier Team Lead Chick-Fil-A Inc. City, STATE,
  • Maintained stock within optimal levels to meet expected customer and sales levels.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Directed team of 5 cashiers to maximize performance and deliver exceptional service to every customer.
  • Educated employees on all job tasks, including register use, merchandising and customer service.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Analyzed purchases for signs of fraud.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Received and processed customer payments.
  • Built effective training and coaching strategies to optimize team performance.
  • Assisted customers by answering questions and fulfilling requests.
  • Increased customer loyalty and retention.
Education
Expected in 05/2013
High School Diploma:
Western Hills High School - Fort Worth, TX,
GPA:

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Resume Overview

School Attended
  • Western Hills High School
Job Titles Held:
  • Certified Trainer - Bird Specialist
  • Cashier
  • Cashier
  • Cashier Team Lead
Degrees
  • High School Diploma