certified shift leader resume example with 18 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
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Professional Summary
  • To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
  • Reliable employee seeking Class A CDL driving position. Offering excellent communication and good judgment.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
  • Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team.
  • Scheduling and Coordinating
  • Administration and Reporting
  • Interpersonal Relations
  • Staff Supervision
  • Shift Paperwork Completion
  • Conflict Resolution
  • Quality Standards
  • Verbal and Written Communication
  • Policy and Procedure Enforcement
  • Training Assistance
  • Employee Coaching and Motivation
  • Security Procedures Adherence
  • Role Modeling
  • Employee Attendance Monitoring
  • Customer Service Management
  • Team Member Motivation
  • Guest Satisfaction
  • Suggestive Selling
  • Task Monitoring
  • Task Delegation
  • Hospitality Service
  • Safety and Sanitation Standards
  • Loss Prevention Strategies
  • Safety Processes
  • Job Assignments
  • Smoothie Making
  • Corrective Actions
  • Daily Workflows
  • Inventory Counts
  • Outcomes Tracking
  • Large Bill Drops
  • Billing and Payment Processing
  • Sales Expertise
  • Rewards Programs
  • Strategic Planning
  • Health Care System
  • Business Process
  • Operations Support
  • POS Deletions
  • Quality Inspections
  • Individual and Team Goals
  • POS System Operations
  • Price Verifications
  • Optimizing Profitability
  • Drawer Assignments
  • Public Health
  • Handling Customer Complaints
  • Team Meetings
  • Continuous Professional Improvement
  • Employee Relationships
  • Cash Sales Counts
  • Shift Checklists
  • Money Transfers
  • Persuasive Negotiations
  • Patient Profiles
  • Managing Cash Register
  • Emergency Situations
  • Sales Reporting
  • Corporate Law
  • Constitutional Law
  • Government Policy
  • Environmental Policy
  • Competition Law
  • International Law
  • Financial Accounting
  • Contract Law
  • Guest Inquiries
  • Elderly Care
  • Truck/Trailer driving
  • 10-Speed manual
Work History
Certified Shift Leader , 09/2019 to 09/2022
St Luke's University Health NetworkWind Gap, PA,
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Enforced company policies and regulations with employees.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained store equipment, printers and fax machines.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Entered data into POS system, implementing tight safeguards to secure financial and personal information.
Certified Nurse Assistant, 01/2017 to 03/2020
Burger King CorporationSterling, VA,
  • Facilitated personal hygiene management, feeding and ambulation.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Transported patients between rooms and appointments or testing locations.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Maintained best-in-class standards for individualized care in 150-bed unit by continuously checking in with patients and families and quickly providing care.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Enter each daily activities performed in POS system
Crew, 04/2010 to 12/2016
Hutto Independent School DistrictHutto, TX,
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Assisted other team members to achieve goals.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Became familiar with products to answer questions and make suggestions.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Brewed coffee and tea and changed out drink station syrups.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Completed milkshakes and ice cream desserts for customers.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
Teacher, 08/2004 to 10/2016
New Edition Early Learning AcademyCity, STATE,
  • Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
  • Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Incorporated multiple types of teaching strategies into classroom.
  • Planned and implemented integrated lessons to meet national standards.
  • Promoted physical, mental and social development using classroom games and activities.
  • Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results.
  • Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
  • Evaluated and revised lesson plans and course content to achieve student-centered learning.
  • Supervised learning groups of students in classroom stations.
  • Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
  • Completed daily reports, meal count sheets and attendance logs.
  • Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding.
  • Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
  • Collaborated with faculty to develop after-school tutoring program for struggling students.
  • Directed after-school tutoring and mentoring program serving elementary school students.
  • Developed fundraisers and completed grant documentation to raise money for district.
Certificate: Commercial Driving , Expected in 10/2022 to Arkansas State University - Newport - Newport, AR

Obtained Class A CDL

Bachelor Of Science: Business Management And Small Entrepreneurship, Expected in 12/2020 to University of Phoenix - Tempe, AZ

Still attending; Online school

Certificate : Certified Nursing Assistant, Expected in 12/2016 to Schmieding Home Health - Claireboro, AR,

Certified in First Aid/CPR, geriatrics, Alzheimer's/Dementia

Certificate: CDA, Expected in 08/2016 to Child Development Council - Claireboro, AR,

Certified in Infant/Toddler and Preschool children education

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Resume Overview

School Attended

  • Arkansas State University - Newport
  • University of Phoenix
  • Schmieding Home Health
  • Child Development Council

Job Titles Held:

  • Certified Shift Leader
  • Certified Nurse Assistant
  • Crew
  • Teacher


  • Certificate
  • Bachelor Of Science
  • Certificate
  • Certificate

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