Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Detailed Data Entry Clerk with experience inputting and organizing data in various software and applications. Extensively trained in transcription, word processing and spreadsheets. Organized individual recognized for transposing large amounts of data with accuracy and speed.
Skills
Report Generation
Credit Card Payment Processing
Report Creation
Customer Retention Strategies
Documenting Correspondence
Strong Problem-Solving Skills
Data Entry and Tracking
Reporting and Documentation
Computer Skills
Client Service
Front Desk Management
Typing Skills
Excellent Phone Demeanor
Data Management
MS Office
Flexible Schedule
People Skills
Reliable and Trustworthy
Friendly, Positive Attitude
Microsoft Office
Experience
Certified Customer Service Representative, 08/2021 to Current Emory Healthcare – Sharpsburg, GA,
Educated customers on special pricing opportunities and company offerings.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Documented customer correspondence in CRM to track requests, problems and solutions.
Assisted customers with making payments or establishing payment plans to bring accounts current.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Upheld quality control policies and procedures to increase customer satisfaction.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Explained benefits, features and recommendations to maximize client retention.
Improved customer service wait times to mitigate complaints.
Answered customer questions and addressed concerns resulting in reduction in customer complaints.
Pharmacy Technician, 10/2020 to 04/2021 Mhc Equity Lifestyle Properties – New Port Richey, FL,
Teamed with peers, technicians and pharmacists to prioritize and complete orders.
Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
Interpreted and processed medication orders under supervision of pharmacist.
Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
Transmitted claims to insurance companies for payment and reconciled EOBs.
Prepared prescription transfers to other pharmacies.
Transmitted daily bulk orders to maintain inventory levels.
Participated in prescription pharmaceutical and over-the-counter product inventory audits.
Improved drug inventory management procedures to reduce overhead and eliminate backorders or overstock.
Used 8-point check system to verify labeled prescriptions.
Cross-promoted supplement and nutritional products to maximize add-on sales.
Maintained clean and organized pharmacy shelving and work areas.
Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
Verified patients' identities at pickup to prevent sale of wrong medications.
Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
Automated Logistical Specialist (92A), 12/2011 to 12/2020 Army National Gaurd – City, STATE,
Managed and provided assistance to soldiers in materials management, logistics and supply.
Checked incoming shipments to verify quantities against purchase orders.
Confirmed proper unloading of incoming supplies and equipment and placed in respective storage areas.
Created maintenance work orders and reported equipment readiness and availability. Coordinated and communicated equipment dispatch schedules to stakeholders and supervisors.
Requested and coordinated material distribution and transportation logistics per disposition instructions.
Managed 100+ customers and provided leadership and guidance to civilians and both local and national contractors.
Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
Checked material specifications against information contained in work orders.
Adhered to company audit rules during inventory counts with 100% accuracy.
Customer Service Representative, 03/2020 to 11/2020 Bandys – City, STATE,
Implemented processes to improve customer satisfaction and retention.
Monitored worker skills and training to correctly delegate assignments for maximum performance.
Delivered positive reinforcement and constructive criticism for employee work efforts.
Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
Coordinated efficient maintenance schedules to keep systems running at peak levels.
Researched and provided timely resolution to service discrepancies.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education and Training
Associate of Science: Pharmacy Technician, Expected in 09/2020 Ultimate Medical Academy - Clearwater - Clearwater, FL GPA:
Associate of Science: Medical Assistant, Expected in 05/2018 Harrison College - Indianapolis - Indianapolis, IN GPA:
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