LiveCareer-Resume

certified customer service representative resume example with 9+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Detailed Data Entry Clerk with experience inputting and organizing data in various software and applications. Extensively trained in transcription, word processing and spreadsheets. Organized individual recognized for transposing large amounts of data with accuracy and speed.

Skills
  • Report Generation
  • Credit Card Payment Processing
  • Report Creation
  • Customer Retention Strategies
  • Documenting Correspondence
  • Strong Problem-Solving Skills
  • Data Entry and Tracking
  • Reporting and Documentation
  • Computer Skills
  • Client Service
  • Front Desk Management
  • Typing Skills
  • Excellent Phone Demeanor
  • Data Management
  • MS Office
  • Flexible Schedule
  • People Skills
  • Reliable and Trustworthy
  • Friendly, Positive Attitude
  • Microsoft Office
Education and Training
Ultimate Medical Academy - Clearwater Clearwater, FL Expected in 09/2020 Associate of Science : Pharmacy Technician - GPA :
Harrison College - Indianapolis Indianapolis, IN Expected in 05/2018 Associate of Science : Medical Assistant - GPA :
Experience
Emory Healthcare - Certified Customer Service Representative
Sharpsburg, GA, 08/2021 - Current
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Explained benefits, features and recommendations to maximize client retention.
  • Improved customer service wait times to mitigate complaints.
  • Answered customer questions and addressed concerns resulting in reduction in customer complaints.
Mhc Equity Lifestyle Properties - Pharmacy Technician
New Port Richey, FL, 10/2020 - 04/2021
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Prepared prescription transfers to other pharmacies.
  • Transmitted daily bulk orders to maintain inventory levels.
  • Participated in prescription pharmaceutical and over-the-counter product inventory audits.
  • Improved drug inventory management procedures to reduce overhead and eliminate backorders or overstock.
  • Used 8-point check system to verify labeled prescriptions.
  • Cross-promoted supplement and nutritional products to maximize add-on sales.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
  • Verified patients' identities at pickup to prevent sale of wrong medications.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
Army National Gaurd - Automated Logistical Specialist (92A)
City, STATE, 12/2011 - 12/2020
  • Managed and provided assistance to soldiers in materials management, logistics and supply.
  • Checked incoming shipments to verify quantities against purchase orders.
  • Confirmed proper unloading of incoming supplies and equipment and placed in respective storage areas.
  • Created maintenance work orders and reported equipment readiness and availability. Coordinated and communicated equipment dispatch schedules to stakeholders and supervisors.
  • Requested and coordinated material distribution and transportation logistics per disposition instructions.
  • Managed 100+ customers and provided leadership and guidance to civilians and both local and national contractors.
  • Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
  • Checked material specifications against information contained in work orders.
  • Adhered to company audit rules during inventory counts with 100% accuracy.
Bandys - Customer Service Representative
City, STATE, 03/2020 - 11/2020
  • Implemented processes to improve customer satisfaction and retention.
  • Monitored worker skills and training to correctly delegate assignments for maximum performance.
  • Delivered positive reinforcement and constructive criticism for employee work efforts.
  • Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
  • Coordinated efficient maintenance schedules to keep systems running at peak levels.
  • Researched and provided timely resolution to service discrepancies.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

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Resume Overview

School Attended

  • Ultimate Medical Academy - Clearwater
  • Harrison College - Indianapolis

Job Titles Held:

  • Certified Customer Service Representative
  • Pharmacy Technician
  • Automated Logistical Specialist (92A)
  • Customer Service Representative

Degrees

  • Associate of Science
  • Associate of Science

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