Master Technician/Manager with 15 years experience overseeing manufacturing sites. Provides the technical knowledge and quality assurance background necessary to conquer unforeseen obstacles. Manager who employs a strong work ethic and the latest technology to every repair project. Employs great communication skills to relay complex problems to customers.
Knowledgeable in all safety protocol
Dexterous with hand tools
Certified Maintenance Technician
MS Office proficient
Recognized as the quickest and most proficient in all areas of the operations process.Proudly rated by management as a leading performer. Successfully completed the company's rigorous employee development program.
CEO/Owner May 2011 to January 2017American Automotive Restoration － Canton, GA
Oversaw all operations and finances, including sales, budgets, accounting, forecasting, compliance, safety, service,
Greeted customers to ascertain what each customer wanted or needed.
Diagnosed operating difficulties on various vehicles and performed operational checks on engines, its major
supporting systems, parts, components, and assemblies.
Described products to customers and accurately explained details and care of vehicle.
Communicated effectively with customers on future problems and repairs that might need to be addressed.
Performed various computerized and electronic diagnostic tests using specialized equipment.
Interpreted trouble codes and other information from electronic scanners and test analyzers to determine operation
difficulties, drivability problems and evaluated performance efficiency.
Conducted visual and auditory vehicle inspections, road calls and road tests before and after maintenance and
Performed maintenance and repairs resulting from normal preventive maintenance inspections.
Prepared and updated vehicle records, maintained vehicle records; annotated labor time, parts and/or equipment
Manager/ Service Technician January 2006 to February 2011Brake-O-Brake － Atlanta, GA
Directed, trained and provided technical assistance to Service Center Technicians.
Provided technical guidance and instructions to mechanics and technicians on more difficult
repairs and the use of specialized computer-aided diagnostic equipment.
Provided operational leadership over business development, customer management,
employees, recruiting, quality management and compliance to standards.
Handled financial oversight and accountability over business agreements.
Conducted daily shop goal assessments to the company's expe ctations/budgets which included
planning inventories, sales and reports to help meet sales goals.
Prepared vehicle damage repair estimates while maintaining repair and service records.
Installed equipment, components & systems and repaired electrical wiring, circuits and fixtures.
Customer Service Rep/ Sales Consultant January 2004 to January 2009Comcast － Atlanta, GA
Conferred with customers by telephone or in person to provide information about products or services,
take or enter orders, cancel accounts, or obtain details of complaints.
Kept records of customer interactions or transactions, recording details of inquiries, complaints, or
comments, as well as actions taken.
Promoted and recommended products and services based on customer's knowledge, needs, and interest
while staying in accordance with business goals.
Maintained detailed sales product knowledge, including competitive information.
Utilized retention techniques to proactive retain existing customers from canceling service.
Managed store inventory, process equipment transactions, and handle high volumes of cash and other
payment activity with a focus of maximizing the customer experience.
Contacted customers for late payments and appropriated applications of cash .
Production Specialist February 1997 to January 2001Siemens Technology － Atlanta, GA
Performed complex compounding, manufacturing and quality control processes under supervision as
required by State and Federal law.
Participated in complex inspections, maintenance and troubleshooting to support manufacturing and
testing processes and equipment.
Implemented approved SOP changes to production and quality control processe s.
Overseen routine logistics functions including preparing product for shipment, coordinating courier
schedules and documenting as necessary.
Read, interpreted and followed prints, wiring diagrams, written and oral work instructions and other written
documentation relevant to production.
Assembled, tested and packed products using a variety of hand tools, pneumatic drivers and
BBA : Business Development & Management, 2004American Intercontinental University － Dunwoody, GADates of Attendance :2001-2004
Professional Technician with more than 15 years automotive and management experience. Punctual,
organized and skilled in all areas of auto repair and electrical and mechanical assemblly. Proven ability to establish and direct successful automotive
business operations. Consistent record of increasing revenue, marketing and accounting. Familiar with formulating
and implementing business and operational strategies, policies and procedures. Outstanding leadership,
negotiation, customer service and communication skills.
Accounting, budgets, business development, oral, competitive, documentation, drivers, electrical wiring, financial, focus, dorecasting, hand tools, inventory, leadership, law, logistics, marketing, processes, process equipment, quality management, quality control, Read, recording, recruiting, repairs, safety, sales, sales and reports, scanners, SOP, supervision, technical assistance, telephone, troubleshooting, wiring diagrams, written