Results-oriented, detailed professional with comprehensive range of experience seeking for an opportunity to use and build upon a well-founded technical background which includes training and strong client facing skills. With over 20 years of Technical Support/Help Desk experience, I have a strong passion for technical support. With over 10 years of teaching and training in the technical support arena, I have shared this passion and knowledge with many new technical support personnel as well as senior level positions.
I have been involved with many projects of development from the ground up to the release of the products. This focus has been to make a product that does not require any technical support after the release of the product. I have also conceived or been involved from conception to implementation of programs that cut the technical support cost of a product by several hundred thousand dollars.
In addition to a broad base of technical skills, I also have an excellent track record of creative, out-of-the-box thinking to resolve issues that have perplexed others and reduce call center operating costs.
California Adult Education Credential
Adaptec RAID Certified
Adaptec Storage Management Certification
Access, Budget, Business Plan, Client/Server Environment, Clients, Computer Repair, Consultant, Cost Cutting, Customer Service, Customer Service Skills, Database Management Systems, Dbase, Dbase, Disabled Veteran, Documentation, DSL, Editing, End-User Software Applications, Excel, Hardware & Software Troubleshooting, Help Desk Assistance, Instructor, Internet Services, Internet/Intranet, Inventory, ISO 9001, Linux, MAC, Market, Mentor, Millennium, Modems, NAS, Naval, Navy, Network, Network Troubleshooting, Operating Systems, OS/2, Outlook, Personnel, Policies, Power Point, Presenting, Programming, RAID, Retail, Routers, SCSI, Software & Network Operations, Sound Cards, SQL, Switches, System Maintenance & Upgrades, Teacher, Technical Support, Technician/Analyst/Specialist, Trainer, Training Programs, Troubleshoot, Unique, User Support, VBA, Veteran, Vision, Web Applications, Web Server Administration, Windows, Windows 3.X, Windows 7, Windows 95, Windows 98, Windows NT, Win NT, Word
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