Ceo resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Results-oriented, detailed professional with comprehensive range of experience seeking for an opportunity to use and build upon a well-founded technical background which includes training and strong client facing skills. With over 20 years of Technical Support/Help Desk experience, I have a strong passion for technical support. With over 10 years of teaching and training in the technical support arena, I have shared this passion and knowledge with many new technical support personnel as well as senior level positions.

I have been involved with many projects of development from the ground up to the release of the products. This focus has been to make a product that does not require any technical support after the release of the product. I have also conceived or been involved from conception to implementation of programs that cut the technical support cost of a product by several hundred thousand dollars.

In addition to a broad base of technical skills, I also have an excellent track record of creative, out-of-the-box thinking to resolve issues that have perplexed others and reduce call center operating costs.

  • Hayward Arts Council - Treasurer
  • Resurrection Greek Orthodox Church - Treasurer and board member Product Support.
  • Product lines supported include: Telephony and networking using Cisco, IMS and Safari switches, Complete PC Systems, Video Systems, SCSI Hard Drive Systems, RAID, Network Cards, Tape Backup sub systems, Multi Media Cards, CD Writing systems, DSL, Microsoft Operating systems and Microsoft Office products
  • Technical Writing of user documentation, manuals, training guides.
  • Internal documentation of processes, policies and procedures including ISO 9001.
  • Technical editing, and reviewing Training/Course Design.
  • Design and presentation of a wide variety of classes including basic through advanced classes for Multimedia product, SCSI, RAID and Technical Support techniques.
  • Also skilled in providing "one to many" and "one on one" training at a variety of skill levels.
CEO, 2012 - Current
Vcfo Holdings, Inc. Denver, CO,
  • Manage an online retail store.
  • Laid out and set up warehouse with an inventory of approximately 3000 line items.
Notary, 09/2002 - Current
Cox Auto Inc Toa Baja, PR,
  • Presenting documents, explaining what the documents are and their purpose leads me in a very exciting way to further develop my customer service skills.
  • Precise documentation
Advanced Technical Services (ATS) Agent, 11/2008 - 10/2012
Ihs Markit Us Remote, AL,
  • Analyze and troubleshoot residential and commercial business through the use of Comcast applications such as CSG and Remedy.
  • Multiple knowledge of Comcast switches.
  • Special Achievements:.
  • During my time with Comcast, I conceived, created, wrote and implemented a program that is saving Comcast several hundred thousand dollars a year automating purging EMTAs and modems from system to prepare these items to be re-issued.
Second Tier Support., 2008 - 11/2008
Mettler Toledo Newton, MA,
  • Perform as Center Tier II Technical Support in network troubleshooting.
  • Diagnostics, installation and documentation are key aspects.
  • Products supported include DSL and dial-up Internet services, using various routers and modems.
Consultant, 08/2002 - 11/2007
Self Employeed City, STATE,
  • While performing duties as consultant, I would come across many unique opportunities and challenges.
  • This would include such things a computer repair and network installations.
  • REALTOR® The position of REALTOR® offered many opportunities to hone my many skills I have learned in Customer Service.
Senior Product Support Representative and Technical Trainer, 1995 - 2002
Adaptec, Inc City, STATE,
  • Responsibilities included working with customers to resolve issues that they may have with the installation and use of SCSI and RAID host adapters, working with Engineering to help isolate, resolve issues and preventing issues in new developments as well as trained new hires in Technical Support Department.
  • Special Achievements:.
  • Established the New Hire Training Program currently used in Adaptec Technical Support.
  • Helped create and implement a new business plan for Customer Service and Technical Support that eliminated all black/gray market (including counterfeit), OEM calls and End of Life calls, trimming the support budget tremendously.
Senior Technical Support Representative and Senior Instructor, 1992 - 1995
Media Vision City, STATE,
  • Worked with customers to resolve issues that they might have with the installation and use of their Media Vision sound cards.
  • Developed training program and trained all Technical support staff with new Operating Systems including Windows 95, Windows NT and OS/2.
  • Produced various training programs on product support and Microsoft emerging Operating Systems for non Media Vision Technical Support.
  • Special Achievements Created all training programs used by Media Vision Technical Support, both internally and externally.
  • Isolated and resolved many issues with incompatible systems.
  • Responsible for dealing with all irate customers and clients.
Technical Support Representative, 1989 - 1992
Everex City, STATE,
  • Special Achievements Collaborated in creating, editing, completion and maintaining policies and procedures in order to receive ISO 9001 certification.
  • Created warehouse dispatch and warranty tracking program based on dbase structures and SQL.
Aviation Support Mechanic, 1980 - 1989
United States Navy , ,
  • Managed Aviation Support Training Department NAS Moffitt Field with 5 instructors.
  • Training taught included both continuing education and special purpose classes.
  • Student base was both in house and external students.
  • Responsibilities included creating a course curriculum and creating the required support courses to help our personnel advance through the ranks.
  • Special Achievements: Received Navy Achievement Medal.
  • Certified Naval Instructor certified.
Associate of Science: Business, Expected in 2014
Las Positas Collage - Livermore, CA
: Business, Expected in
Seminole State University - Sanford, FL
: Liberal Arts, Expected in
Florida State University - Tallahassee, FL

California Adult Education Credential

Navy Instructor

Adaptec RAID Certified

Adaptec Storage Management Certification

Skills and Keyword

Access, Budget, Business Plan, Client/Server Environment, Clients, Computer Repair, Consultant, Cost Cutting, Customer Service, Customer Service Skills, Database Management Systems, Dbase, Dbase, Disabled Veteran, Documentation, DSL, Editing, End-User Software Applications, Excel, Hardware & Software Troubleshooting, Help Desk Assistance, Instructor, Internet Services, Internet/Intranet, Inventory, ISO 9001, Linux, MAC, Market, Mentor, Millennium, Modems, NAS, Naval, Navy, Network, Network Troubleshooting, Operating Systems, OS/2, Outlook, Personnel, Policies, Power Point, Presenting, Programming, RAID, Retail, Routers, SCSI, Software & Network Operations, Sound Cards, SQL, Switches, System Maintenance & Upgrades, Teacher, Technical Support, Technician/Analyst/Specialist, Trainer, Training Programs, Troubleshoot, Unique, User Support, VBA, Veteran, Vision, Web Applications, Web Server Administration, Windows, Windows 3.X, Windows 7, Windows 95, Windows 98, Windows NT, Win NT, Word

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Las Positas Collage
  • Seminole State University
  • Florida State University

Job Titles Held:

  • CEO
  • Notary
  • Advanced Technical Services (ATS) Agent
  • Second Tier Support.
  • Consultant
  • Senior Product Support Representative and Technical Trainer
  • Senior Technical Support Representative and Senior Instructor
  • Technical Support Representative
  • Aviation Support Mechanic


  • Associate of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: