central support call center agent resume example with 10+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Skills
Creative Problem Solving
Responding to Difficult Customers
Verbal and Written Communication
Courteous with Strong Service Mindset
Policies and procedures
Calm and Professional Under Pressure
Upbeat and Positive Personality
Team-Oriented and Cooperative
Policy and procedure adherence
Efficient and Detail-Oriented
Multitasking and Prioritization
Work History
10/2019 to CurrentCentral Support/Call Center AgentWabtec Corporation | Selkirk, NY,
Responded to customer comments and questions via LiveChat during shifts.
Resolved concerns with products or services to help with retention and drive sales.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Documented and detailed calls and complaints using call center's CRM database.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
Automated processes to manage remote network.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Received multiple positive reviews acknowledging dedication to excellent customer service.
Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
07/2013 to 07/2016General ManagerWabtec Corporation | Brenham, TX,
Hired and trained new employees, demonstrating best methods for serving clients and guests.
Greeted and assisted guests by gathering information pertaining to reservations or requests.
Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
Established internal databases and record management systems to enhance accuracy and integrity of documentation and data.
Supervised team of 9 front desk agents and helped to resolve issues arising during shifts.
Offered appropriate reservation options based on expected attendees when coordinating events.
Provided exceptional service and assistance to guests upon check-in.
Increased customer service ratings through personable service.
Oversaw day-to-day operations of 60-room hotel with staff of 25 employees.
Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
07/2010 to 07/2013General ManagerVpne Parking Solutions | Fall River, MA,
Drove year-over-year business growth while leading operations, strategic vision and long-range planning
Managed budget implementations, employee reviews, training, schedules and contract negotiations
Developed and maintained relationships with customers and suppliers through account development
Daily, weekly and monthly inspections of property to maintain hotel standards
Developed long term relationships with guests for future stays
Member and volunteer of the local Chamber of Commerce
Maintained maintenance logs and ensured items were handled in a timely matter
Daily and monthly revenue goals
Upheld all guidelines held by the hotel for quality assurance reviews
Hired and trained new employees, demonstrating best methods for serving clients and guests.
Greeted and assisted guests by gathering information pertaining to reservations or requests.
Established internal databases and record management systems to enhance accuracy and integrity of documentation and data.
Provided exceptional service and assistance to guests upon check-in.
Prepared monthly resort audits for review.
Increased customer service ratings through personable service.
Oversaw day-to-day operations of 121-room hotel with staff of 6 employees.
Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
Drove operational improvements which resulted in savings and improved profit margins.
Actively listened to customers' requests, confirming full understanding before addressing concerns.
04/2007 to 12/2008Assistant ManagerTrading Fair II | City, STATE,
Collected rental payments
Increased occupancy
In charge of planning and participating in regular promotional events geared at increasing foot traffic within the market
Responsible for handling all the event space rentals
Executed sales and marketing initiatives to increase revenue for company.
Implemented rental asset processes and cleanliness standards.
Placed sales calls and handled sales for incoming customer calls.
Generated leads for [Type] rentals through targeted marketing.
Collected and maintained careful records of rental payments and payment dates.
Kept properties in compliance with local, state and federal regulations.
Maximized rental income while minimizing expenses through effective planning and control.
Education
Expected in to to Associate of Science | Business Management College of The Mainland, Texas City, TXGPA:
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