central financial aid officer resume example with 7+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Enthusiastic student eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. Clear understanding of customer service and administrative duties with relatable experience in staffing, financial aid offices, and call center environments. Thoroughly trained in leadership roles as well as resolution techniques. Trained in Department of Education compliances and federal loan processes. Currently attending college and becoming knowledgeable in accounting and business functions. I am motivated to learn, grow and excel in meeting the company's goals.

  • Office Administration
  • Problem Solving
  • Loan Processing Coordination
  • Customer Relations
  • Application Review
  • Data Entry
  • Analytical and Critical Thinking
  • Proficient in Microsoft Word, Excel, and Powerpoint
  • Decision Making
  • Multitasking and Prioritization
  • Client Interview
  • File Organization
  • 10-Key Typing
  • Financial Aid Knowledgeable
  • Documentation and Recordkeeping
  • Customer Service
  • De-escalation Techniques
  • Customer Account Management
  • Upbeat and Positive Personality
  • Efficient and Detail-Oriented
  • Customer Data Confidentiality
  • Bilingual
  • Flexible and adaptable
  • Leadership
  • Scheduling
Work History
04/2019 to Current
Central Financial Aid Officer Reladyne Miami, FL,
  • Audit initial student files to ensure all documents are included and completed accurately
  • Coordinate with planners and Business Officers on initial file delivery and accuracy
  • Verify files on financial aid processing software
  • Certify and order loans and grants
  • Monitor students monthly to ascertain eligibility for the next year’s academic loans
  • Re-order loans and grant money for returning students
  • Have understanding of and implement federal and school guidelines
  • Check rosters
  • Answer planner questions regarding federal and school guidelines
  • Evaluate crossover plans to ensure accuracy before processing aid
  • Re-audit file for all changes and re-process aid for each new academic year
  • Administrative tasks such as email, filing, report generation, and creation and maintenance of spreadsheets completed in a timely manner.
  • Make the final decision regarding student financial aid packaging.
  • Complied with all financial aid guidelines and regulations, including state and federal requirements.
  • Collaborated with admissions department to facilitate application verification and completion.
  • Designed financial aid reward packages, aligning contents with individuals' monetary and logistical needs.
  • Assisted in development of student financial aid plans and packages.
  • Accepted and processed account payments.
  • Processed federal financial aid verifications per required guidelines.
  • Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
  • I am part of the auditing team within our own processing department to ensure other officers are processing files accurately
  • Train and shadow new officers
11/2016 to 04/2019
Account Manager/Receptionist Consolidated Communications Houlton, ME,


  • Started as a receptionist and earned my way to an Account Manager within 6 months of hire date
  • Answered central telephone system and directed calls accordingly.
  • Confirmed appointments, communicated with clients and updated client records.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Received and routed business correspondence to correct departments and staff members.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Corresponded with clients through email, telephone or postal mail.
  • Printed weekly payroll checks as well as administer prepaid cash cards and enroll new hires on direct deposit.

Account Manager

  • Reviewed applications and resumes to support hiring activities.
  • Performed full-cycle recruiting, including sourcing, interviewing, negotiations, and hiring.
  • Recruited and hired employees for various positions including but not limited to clerical, warehouse, production, etc..
  • Completed required pre-employment onboarding process with new hires that included physical, written, and reading tests.
  • Managed pre-employment drug testing for qualifying applicants.
  • E-verifying new hires through E-verify system
  • Pulling background checks for new hires
  • Conducted weekly tours for new applicants prior to start date
  • Assisted with quarterly job fairs
  • Recruited possible applicants through social media, indeed, and zip recruiter as well as calling former employees to inform them of new openings
  • Manage my own client accounts
  • Using excel worksheets to keep track of current hired employees for each client account
  • Strive to find the right person for the right job, the first time and on time
  • Perform quarterly trainings within the office to coworkers up to date on new processes, etc...
05/2014 to 10/2016
Customer Service Representative Home Depot Call Center City, STATE,
  • Provided primary customer support to internal and external customers via telephone.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Fielded customer questions regarding available merchandise, sales, current prices and discounts
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions. Assisted with escalated calls
  • Recommended products to customers, thoroughly explaining details and specifications
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Assisted customers with placing online and in store orders through our online website
  • Provided tracking information for existing orders
  • Resolved issues involving damaged, lost, declined orders, and returns
  • Attended trainings necessary for vendor and system knowledge material
  • Succeeded in meeting monthly metrics
08/2013 to 03/2014
Call Center Supervisor Connexion Point Call Center City, STATE,
  • Supervised team in providing excellent customer service to callers requiring assistance for health insurance plans
  • Knowledgeable in Blue Cross Blue Shields healthcare plans
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Managed personnel, including scheduling for agents and product specialists to foster increased productivity.
  • Resolved escalated calls from customers
  • Tracked my teams daily schedules and payroll hours
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
  • Established and oversaw performance targets for call center associates.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Trained and sat with new hires
Expected in to to
No Degree: Accounting And Business Management
Salt Lake Community College - Salt Lake City, UT

Currently attending Salt Lake Community College to obtain an Associates Degree in Accounting and Business Management. After receiving an Associates I plan to transfer to a 4 year University to complete a Bachelors degree.

Expected in 05/2012 to to
High School Diploma:
Ben Lomond High School - Ogden, UT
Native or Bilingual

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Resume Overview

School Attended

  • Salt Lake Community College
  • Ben Lomond High School

Job Titles Held:

  • Central Financial Aid Officer
  • Account Manager/Receptionist
  • Customer Service Representative
  • Call Center Supervisor


  • No Degree
  • High School Diploma

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