Talented Center Manager proficient in customer service operational requirements and adept at building and leading high-performance teams. Highly-qualified and experienced with 14 years of progressive experience. Top-notch strengths in planning work and solving both routine and complex business problems.
Skills
Regulatory standards
Coaching and mentoring
Staff leadership
Background in Commercial Tire Industry, Transportation, safety and Compliance
Sales expertise
Account management
Sound judgment
Cost analysis and savings
Cross-functional team management
Goal setting
Recruiting and Hiring
Profit and loss accountability
Performance improvements
Employee development
Customer retention
Schedule management
Purchasing and planning
Supervision and training
Compensation/benefits administration
Business development
Experience
05/2020 to Current
Center ManagerSatellite Healthcare – Merced, CA,
Evaluated building condition, workflow and service quality to keep operations in compliance with company requirements.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Motivated and led team members to work together to achieve location targets.
Assessed, optimized and elevated operations to target current and expected demands and goals.
Managed profit and loss statements and consistently met desired margin targets.
Developed and implemented strategies to drive business success and maintain budgetary guidelines.
Reviewed and submitted weekly payroll to satisfy human resources obligations and maintain high employee satisfaction.
Developed and implemented sales programs for sales associates.
Improved productivity initiates, managing budgets and accounts, coordinating itinerary ans scheduling appointments.
Monitored inventory levels on weekly basis and placed new orders for merchandise to keep supply well-stocked.
Helped with training new center managers at 3 different locations.
Implemented safety training for all employees. And training on all company driven policies and procedures.
Monthly inventory control and counting.
Established performance goals, set timeline targets for sales team
07/2016 to 05/2020
East Bay Tire CompanyEast Bay Tire Co – City, STATE,
Created and managed training classes to educate new hires and existing employees about compliance concerns.
Devised and deployed strategies for promoting critical health and safety standards to employees.
Created agenda, materials and communications for team meetings.
Maintained industry knowledge through continuing education, training and monitoring of industry publications.
Improved operations by working with team members and customers to find workable solutions.
Performed site evaluations, customer surveys and team audits as part of quality assurance program.
Tire Industry Association CTS300 trainer
Managed the Michelin Customer Service Network for all 8 East Bay Tire service locations.
01/2009 to 07/2016
Center Manager / Metro ManagerWingfoot Commercial Tire Systems LLC – City, STATE,
Evaluated building condition, workflow and service quality to keep operations in compliance with requirements.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Motivated and led team members to work together to achieve targets.
Assessed, optimized and elevated operations to target current and expected demands.
Managed profit and loss statements and consistently met desired margin targets.
Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
Reviewed and submitted accurate weekly payroll to satisfy human resources obligations and maintain high employee satisfaction.
Developed and implemented successful marketing programs, bringing store from last to first place in district.
Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Monitored inventory levels on weekly basis and placed new orders for merchandise to keep supply well-stocked.
Supervised and lead 3 center managers while overseeing performance and productivity of 30 employees.
Helped with different Commercial Tire centers.
Monthly and bi-monthly inventory control.
Established departmental performance goals, set timeline targets for sales team and trained new employees.
03/2006 to 01/2009
National Account Sales SpecialistWingfoot Commercial Tire Systems – City, STATE,
Oversaw key national account business ( Penske Truck Leasing, Yellow Freight, Schneider National, Gardner Trucking & Fed Ex)
Pick up and delivered product on a daily basis Made sure inventory was correct for national account business
Made sure billing was correct and purchase orders were correct.
Education and Training
Expected in 10/2016 to to
CTS-300 Trainer: Tire Industry Association - Greenville, SC GPA:
Expected in 06/1991 to to
High School Diploma: Lincoln High School - Stockton, CA GPA:
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