Managed all aspects of the center to include but not limited to employees, expenses, daily operations, contractied outside services, inspections, and conducted internal/external audits.
Selected, developed, and motivated a competent staff to achieve the center's objectives.
Trained new hires and employees on company policies and in the duties of the functions they were to perform.
Maintained manuals of corporate procedures and files of customer specifications/procedures.
Oversight of the center's compliance with corporate procedures, customer procedures, government regulations (FDA, OSHA, etc.) and industry practices.
Certified employees by monitoring their work to verify practices were correctly and consistently carried out and reviewed/assisted with employee audits and assessments as part of the employee evaluation.
Monitored the correct completion and filing of records; maintained proper collection and storage of record archives.
Recruited donors by promoting the center's operations within the community to attract donors; planned and implemented special donor incentive programs and approaches to recruiting donors.
Provided excellent customer service to the community/public.
Participated in conference calls as required.
Emphasized continual quality improvement by performing corrective and preventive action including follow-up effectivity evaluation.
Reported non-compliance to the Regional Manager, Regional QA Manager, and/or Corporate Quality Assurance Director.
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