Center Manager Resume Example
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CENTER MANAGER
Summary
High-energy Leader successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.
Highlights
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Experience
10/2012 to Current
Center ManagerFlightsafety International Inc. － Dfw , TX
- Increased Pack & Ship performance by 20% in just two months.
- Grew sales revenue to plan by 12.7% in the first year by executing OYM/OYP and bidding initiatives.
- Boosted overall TPS rank by 87 spots within fiscal year.
- Optimized the overall customer experience through the implementation of the We Listen program. Resulting in 234 surveys, 81.6% NPS, and 95.3% Overall Satisfaction FYTD.
- As DCRT lead identified inefficiencies and made recommendations for process improvements to increase SOP compliance throughout District.
- Developed and launched District wide LC and AM bench development program.
- Mentored, coached and trained twelve team members.
06/2014 to 10/2014
Interim Senior Center ManagerChampionx Corp. － Long Beach , CA
- Surpassed revenue goals in three consecutive months within center.
- Grew metrics to align with company strategy.
- Hired four employees to increase staffing levels to appropriate headcount.
- Onboarded and trained new Senior Center Manager.
- Identified and initiated process to streamline potential obstacles for high profile client.
02/2011 to 04/2012
District ManagerBlockbuster, LLC － City , STATE
- Managed profit/loss responsibility for 20 stores.
- Defined strategy and business plan for District encompassing Seattle Metropolitan area.
- Analyzed financial reports to define trends and course correct to drive profitability.
- Oversaw Operations through routine audits to enhance business practices in order to increase customer service and control expenses.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Hired, coached and mentored staff to ensure all Inventory and Operational processes were implemented successfully.
- Developed and rolled out new policies.
- Increased profits by developing, initiating, and managing corporate programs.
Education
2002
Bachelor of Arts: Philosophy/PhotographyHiram College － City, State, USA
Skills
Multi-unit Operation Management, Performance Analysis, Organizational skills, Service Quality Improvement, Team Leadership, Communication Skills
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Resume Overview
School Attended
- Hiram College
Job Titles Held:
- Center Manager
- Interim Senior Center Manager
- District Manager
Degrees
- Bachelor of Arts : Philosophy/Photography
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