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Center Manager Resume Example

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CENTER MANAGER
Summary

High-energy Leader successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.

Highlights
  • Operations management
  • Staff development
  • Change management
  • Policy/program development
  • Strategic planning
  • Problem resolution
Experience
10/2012 to Current
Center ManagerCompany Name － City, State
  • Increased Pack & Ship performance by 20% in just two months.
  • Grew sales revenue to plan by 12.7% in the first year by executing OYM/OYP and bidding initiatives.
  • Boosted overall TPS rank by 87 spots within fiscal year.
  • Optimized the overall customer experience through the implementation of the We Listen program. Resulting in 234 surveys, 81.6% NPS, and 95.3% Overall Satisfaction FYTD.
  • As DCRT lead identified inefficiencies and made recommendations for process improvements to increase SOP compliance throughout District.
  • Developed and launched District wide LC and AM bench development program.
  • Mentored, coached and trained twelve team members.
06/2014 to 10/2014
Interim Senior Center ManagerCompany Name － City, State
  • Surpassed revenue goals in three consecutive months within center.
  • Grew metrics to align with company strategy.
  • Hired four employees to increase staffing levels to appropriate headcount.
  • Onboarded and trained new Senior Center Manager.
  • Identified and initiated process to streamline potential obstacles for high profile client.
02/2011 to 04/2012
District ManagerCompany Name － City, State
  • Managed profit/loss responsibility for 20 stores.
  • Defined strategy and business plan for District encompassing Seattle Metropolitan area.
  • Analyzed financial reports to define trends and course correct to drive profitability.
  • Oversaw Operations through routine audits to enhance business practices in order to increase customer service and control expenses.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Hired, coached and mentored staff to ensure all Inventory and Operational processes were implemented successfully.
  • Developed and rolled out new policies.
  • Increased profits by developing, initiating, and managing corporate programs.
Education
2002
Bachelor of Arts: Philosophy/PhotographyHiram College － City, State, USA
Skills

Multi-unit Operation Management, Performance Analysis, Organizational skills, Service Quality Improvement, Team Leadership, Communication Skills

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Resume Overview

School Attended

  • Hiram College

Job Titles Held:

  • Center Manager
  • Interim Senior Center Manager
  • District Manager

Degrees

  • Bachelor of Arts : Philosophy/Photography

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