Professional Event & Meeting Coordinator with over 10 years of experience in attractions, theme parks, non-profit, hotel and corporate settings Proven ability to facilitate complex small, and large events, with guest counts up to 3000 Expert in meeting/events planning software: Visitview, Room Viewer, VNOC, Reserve, Daylight Excellent Communicator: works seamlessly across multiple time zones, skillfully operating between deadlines and requirements
Proficient in Office Suite: Word, Excel, PowerPoint; typing 70 wpm; Bilingual Tagalog
Center Events Manager06/2012 to 03/2015Polycom, Inc Aerotek Staffing AgencySanta Ana, CA
Conducted operational planning for corporate field, partner, IT marketing and sales events and meetings activities for four North America Executive Experience Centers Operated as lead planner and POC for conceptualization of customer experience events Coordinated calendars globally to schedule presenters and required staff Primary driver for pre-brief and event meeting calls with sales and discussion leaders, to determine the scope, agendas, as well as requirements for domestic and abroad events Liaised with Sales, Marketing, Food & Beverage, Security, and Executive staff to deliver fully formed briefings, meetings, and events; created meeting/event plans for each department Adapted agendas, equipment, and presenters to communicate marketing and sales message Selected catering and managed BEOs for all meetings and events; reduced overages by 50% Delivered direct support for scheduling, budgets, logistics, content, broadcasts, remote location prep, promotion (before and follow up), and success measurement Provided registration/check in, AV coordination, and all meeting logistics including: room layouts, reservations, timelines, speakers, transportation, maintenance & purchase requests Developed new guidelines for setup, registration, and post event reporting to management Instituted universal event tracking spreadsheets for status reporting; created checklists for all site locations nationwide to further standardize reporting and reduce miscommunication Created and updated rolling event calendar system; implemented email notification protocol to notify service centers of pending meetings and events; eliminated double booking of venues.
Catering Administrator06/2011 to 08/2011Hyatt Regency IrvineIrvine, CA
Scheduled internal meetings for managers; ensured no time conflicts Filtered and screened customer, client, and visitor phone/email inquiries regarding site inspection availability, as well as supervisor access Processed over 100 event contracts and billing transactions accurately without any errors Produced pre and post event reports which were presented to senior management.
Floor Manager10/2010 to 01/2011Adecco Temp AgencyHonolulu, HI
Provided exceptional customer service; trained 2 other greeters on best customer practices.
Tracked customer requests in online queue system; managed customer flow to sales reps to reduce average wait time to less than 10 minutes, surpassing the industry standard of 15 minutes.
Reorganized inventory to create space; allowing for almost 33% more products to be displayed.
Event Manager03/2008 to 09/2009Battleship Missouri MemorialHonolulu, HI
Worked with clients and vendors to create unique events through site inspections; negotiated event sales contracts, sold space, audio/visual, transportation, security and catering options Maintained database records and filing system for special event sales, expenditures, and revenue generated; researched and reported figures to senior management Assisted with the production, printing, and mailing of promotional literature, event brochures, and marketing materials; ensured all sponsor information was included and correct Provided day of on-site event facilitation; directed teams of staff and volunteers for events.
Coordinated conferences, meetings and events with guest counts ranging from a dozen to over 3000 for organizations such as: Boeing, AT&T, Booz Allen Hamilton, Mitsubishi, Kia, State Farm, ING Insurance, and Pfizer and Celebrity events: Emeril Lagasse Cooking Demo and VAMPS concert.
Event Coordinator/Event Sales Coordinator12/2005 to 09/2007Monterey Bay AquariumMonterey, CA
Negotiated event contracts with clients; generated more than $1.2 million in annual sales Coordinated food and catering delivery schedule for specials events and internal meetings Developed and maintained relationships with new and existing sponsors; assisted all vendor needs for transportation, setup, presentation requirements, and audiovisual support Mailed and shipped correspondence, documents, thank you gifts, and packages to special event attendees, clients, V.I.P.s, and distinguished members of the Monterey Bay Aquarium Prepared and packed registration desk materials for day of event; trained registration staff Created and developed program agendas, event checklists, and BEO for the day of event Coordinated large scale events for: Yamaha, Cisco, Google, Disney/ESPN, Hewlett-Packard, and the David and Lucile Packard Foundation.
Coordinator/Assistant07/2005 to 11/2005Paramount's Great America/ Bonfante Gardens Special Interest GroupSanta Clara, CA
Assisted in the creation and implementation of themed events to increase park attendance.
Met with outside companies to create different forms of marketing materials for upcoming events.
Cross-promoted marketing with various Tour and Travel companies within the Bay Area.
Bachelor of Arts: HistoryJune 2003History
Bachelor of Arts: Asian American StudiesJune 2003UNIVERSITY OF CALIFORNIA, SANTA BARBARAGoleta, CaliforniaGPA: GPA: 3.42Asian American Studies GPA: 3.42