Experienced Practice Manager professional with strong leadership and relationship-building skills.
Community Health Centers, Inc - Center CoordinatorOrlando, FL12/2014 - Current
Managed administrative aspect of health center that includes 6 specialties Managed Daily Close to include overseeing patient demographics, charges, insurance payments, and patient payments Holds periodic staff meetings, huddles, one-on-one communication, regular site meetings to communicates corporate direction and policies as well as communicates and addresses patient care and operational requirements.
Maintains knowledge of, adheres to, and enforces corporate policies and procedures.
Provides supervision, training, and evaluation of all staff within the center in collaboration with Center Director and other management personnel.
Responsible for employee time and attendance reporting.
In conjunction with Center Director, hires, disciplines, and terminates staff within reporting departments in accordance with legal requirements and corporate policies and procedures.
Receives and resolves as appropriate staff and patient concerns, and/or problems; applies appropriate problem solving strategies/techniques.
Assist Center Director in preparation of annual budget.
Monitor and manage daily fiscal operations and provider productivity to ensure a positive financial status.
Ensures that clinic QI activities are conducted in accord with the corporate QA plan.
Provides periodic written and verbal reports on the status of the center's performance, major problems and key opportunities.
Responsible for ensuring compliance with the VFC and Reach Out and Read programs.
Maintains knowledge of and adheres to corporate policies related to safety, AAAHC and OSHA requirements.
Dr. P. Phillips hospital, Surgical Associates - Practice ManagerOrlando, FL02/2012 - 02/2014
Managed all aspects of 2 multi-physician practice of 11 team members specializing in surgery and office logistics from physician-employee-patient scheduling, billing, purchasing and marketing
Conducted staff meetings and performance evaluations in effort to increase productivity
Oversight of patient demographics, charges, insurance payments, and patient payments
Acted as a liaison between the physician, employee, and patient in a clinical setting and business setting
Reviewed and approved time cards for both physicians and staff, along with tracking of sick and personal paid time off
Responsible for maintaining and tracking schedules for physician procedures/surgeries in-office and in hospital setting.
Provided outstanding support to the entire staff which helped improve the process flow and boosted efficiency.
Addressed and remedied all patient or team member issues.
Developed close working relationships with front office and back office staff.
Dr. P. Phillips hospital, Surgical Associates Orlando Regional - Site Supervisor Medical AssistantOrlando, FL02/2009 - 02/2012
Handled medical administrative tasks such as purchasing, scheduling, payroll, licensure and HIPAA compliance
Ensure that the medical practice runs smoothly and effectively at all times as well as providing cross coverage for staff
Function as a liaison between patients and physicians regarding surgery and financial responsibility
Monitors financial matters to stay within the budget limits
Responsible for hiring, training, coaching and evaluating performance of staff
Maintaining good working relationships with outside healthcare centers Work with Chief of Surgeon and other Departmental Heads to evaluate systems and processes to ensure effective medical service
Orlando Regional Medical Center - Certified Medical AssistantOrlando, FL02/2003 - 02/2009
Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards.
Ensured safety and well-being of patients.
Routinely retracted patient throat cultures and prepared them for lab submission.
Skillfully performed suture removals for patients of all ages.
Interviewed patients to obtain medical information, weight and height measurements and vital signs.
Evaluated patient care needs, prioritized treatment, and maintained patient flow.
Documented patient information obtained from interviews.
Currently still in school for my BS in Healthcare Admin