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catering manager resume example with 14+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Dynamic Catering Manager with 15 plus years of experience in leadership roles. Skilled motivator dedicated to streamlining day-to-day operations with focus on customer service. Outstanding attention to detail and high standards for smooth event outcomes, with a concentration on weddings. Seasoned professional offering solid background of building and leading successful catering and restaurant teams to handle more than 300 customers per day. Knowledgeable about safety and cleanliness standards and optimal inventory management strategies. Calm and level-headed in all situations. Meticulous Banquet Captain offering strong background in staff leadership and banquet event logistics. Focused and ambitious with 10 years demonstrated success in customer service. Diligent Banquet Captain applying 12 years of creating quality dining and event experiences. Highly skilled in assessing client needs and utilizing resourceful attitude and strong network to surmount obstacles and create seamlessly executed events. Diligent Banquet Captain applying 10 years of creating quality dining and event experiences. Highly skilled in assessing client needs and utilizing resourceful attitude and strong network to surmount obstacles and create seamlessly executed events. Results-driven manager bringing demonstrated record of progressive growth and accomplishment in food service industry. Proactive manager and strategic problem-solver with record of achieving challenging profit goals while consistently acquiring new customers and expanding operations. Tenacious in pursuing new revenue streams and sales opportunities. Enthusiastic Food Service Worker familiar preparing food ingredients and preparing dishes according to recipes. Conscientious and self-directed professional successful at working quickly in independent capacities. Knowledgeable about front of house and back of house protocols with training in a variety of cuisine. Self-motivated professional with 20 years of experience in guest services. Pleasant personality coupled with talents in customer satisfaction and problem solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.

Skills
  • Meet and often exceed, customer expectations and commercial demand
  • High energy and Resilient in dynamic environment to solve problems immediately and effectively
  • Hire, supervise, coach and train staff
  • Leadership Skills
  • Sales Goals and objectives achieved
  • Management and leadership experience
  • Excellent Customer Service Skills
  • Scheduling
  • Microsoft Word and Excel
  • Telephone Etiquette
  • Conflict Resolution
  • Excellent Written And Oral Communication skills
  • Team Leadership
  • Flexible Availability
Work History
Catering Manager, 02/2016 to Current
Highgate HotelsIslandia, NY,
  • Hired, trained, supervised, and scheduled all staff.
  • Oversight of all events to ensure successful and seamless execution, with concentration on weddings.
  • Creatively and effectively resolved conflicts to complete customer satisfaction.
  • Operated and ensured proper maintenance of catering vehicles.
  • Investigated and followed through with all safety concerns.
  • Increased Catering Sales 300% in three years
  • Consistently in top tier of company for Sales, Percentage Increase, and set many records, including successfully catering 141 weddings in one year
  • Investigated and integrated enhanced service and team management strategies to boost business profits.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Promoted catering packages with most profitable outcomes without sacrificing client desires.
Catering Manager, 10/2011 to 08/2015
Highgate HotelsJackson, MI,
  • Accurately executed contracts and room diagrams.
  • Hired, trained, supervised, and coached up to 24 staff.
  • Ensured that events were executed seamlessly and successfully.
  • Scheduled staff to ensure appropriate coverage and superior service for events.
  • Directed setup and execution of all events including meetings and weddings.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Orchestrated positive customer experiences at all stages by overseeing every area of catering operations.
  • Coordinated with event planners for floor and table layouts, guest numbers and overall catering needs.
Banquet Manager, 10/2006 to 05/2012
Levy Restaurants, Inc.Austin, TX,
  • Effective communication with clients and staff to ensure proper event setup.
  • Creatively and effectively resolved all conflicts while ensuring complete customer satisfaction.
  • Conducted site tours with current and prospective clients.
  • Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
  • Liaised with venue management to monitor logistics and timelines.
  • Delegated tasks to up to 15 staff members to maximize production under tight deadlines.
  • Provided exceptional service to guests by immediately addressing needs and requests.
  • Personal Bridal Attendant during weddings
Education
Associate of Arts Degree: Early Childhood Education, Expected in 1999 to Chesapeake College - Wye Mills, MD,
GPA:
Certifications

Serv-Safe Certification, exp 02/2023

TAM certificate, exp 03/2021

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Resume Overview

School Attended

  • Chesapeake College

Job Titles Held:

  • Catering Manager
  • Catering Manager
  • Banquet Manager

Degrees

  • Associate of Arts Degree

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