Almost EMT certified. I took the course and passed the practical now I just have to take my NREMT exam but have not been able to due to the Corona outbreak.
Marketing campaign management for Precision Pilates.
Leadership. I was field hockey captain two years in a row in High School, a Junior Girl Scout leader, a teachers assistant for a project adventure class and have taken on various leadership roles throughout my life.
Excellent written and verbal communication skills. Speaking in public, to groups, or via electronic media. I MC'd my senior fashion show.
Detail oriented. I handled money and credit card processing at the point of sale.
Caterer/Bartender Essex, MATimothy S Hopkins Catering/Oct 2018 to Current
Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
Coordinated food service stations and venue accommodations, including setup and tear-down of furniture and equipment per customer guidelines.
Served guest tables by transporting meals and beverages from kitchen and bar areas.
Delivered customer service excellence by promptly filling guests' orders, communicating food requests to kitchen personnel and offering assistance ahead of requests.
Worked with establishment managers and event coordinators to ensure adequate personnel and appropriation of accommodations were present for event success.
Verified supplies availability throughout event duration by monitoring and restocking food and service stations.
Kept customer and food preparation areas clean and well-organized for maximum efficiency.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres and bartended for parties of 8 to 400.
Occasionally cooked and prepared food items in the kitchen.
Took customers' orders by recording requested menu items, substitutions and add-ons.
Dispensed, poured and mixed water, soft drinks and various alcoholic beverages.
Washed and sanitized dishes after every use to protect customers.
Provided catering at special functions for diverse clientele.
Head Cashier Ipswich, MAWolf Hill/Nov 2013 to Nov 2018
Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Provided customer service for inbound and outbound calls, answered questions and provided basic trouble shooting assistance.
Provided information about products offered.
Handled and resolved customer complaints.
Directed merchandising and signage updates for weekly and seasonal promotional changes.
Learned roles of other departments to provide coverage and keep store operational.
Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
Provided assistance with purchases, locating items and signing up for contractor accounts.
Inspected checkout areas every morning and night, and directed team members in cleaning, trash removal and other actions to restore professional appearances and keep desk items stocked.
Contributed abilities during heavy work periods and to cover missing employees to uphold strong service levels for customers.
Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Helped customers find specific products, answering questions and offering advice in person and on the phone.
Entered data into Integra software to keep purchase records for clients and contractors.
Receptionist Ipswich, MAPrecision Pilates/Jan 2016 to Jul 2016
In charge of the marketing campaign for BONS (best of north shore) magazine and came out as the #1 pilates studio on the northshore (2016).
Kept reception area clean and organized to offer positive first impression to every visitor.
Provided clerical support to all team members to improve office efficiency and enhance productivity.
Met incoming customers with professional approach and provided friendly, knowledgeable assistance with a smile.
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Took accurate messages for staff and management to facilitate open and speedy communication.
Entered data in Mindbody software to keep records of client information.
Coordinated and communicated with clients daily to gather pertinent information.
Organized and updated daily/weekly schedules as well as monthly calendar obligations for various levels of management and staff.
Scrubbed and cleaned bathroom fixtures on daily basis to remove mildew, dirt and mold.
Swiffered and vacuumed the floors after every pilates class.
Education and Training
High School DiplomaIpswich High SchoolJun 2016Ipswich, MA
Some College (No Degree): EMT CourseNorth Shore Community CollegeDanvers, MA
Some College (No Degree): UndecidedNorth Shore Community CollegeDanvers, MA