Results driven logistics and supply chain professional with 16 years of proactive account management experience within Consumer Product Goods (CPG) industry. End-to-end supply chain and program management support that directly results in efficiency improvements and cost savings. Outstanding customer service skills, including strong time management, organizational and prioritization skills, and service-level management abilities. Project coordinator effective leading multiple procedural and new product launch projects concurrently. Metrics and trends analyst talented at identifying and leveraging unutilized capacities and opportunities. Core competencies include master data management, creation of training modules, process improvement document creation and implementations.
Summary of Skills
MS Office Applications
*SAP R/3, PDM, ECC, APO, EDI
*Salesforce, Adage, CRM, and ERP Belgium systems.
Start-up Operations Purchase Ordering
Data & Root Cause Analysis
End-to-End Supply Chains
Material Life Cycle Management
Global Transportation Logistics
Vendor & Contract Management
SAP Data Management
Category Planning Services Coordinator05/2008 to CurrentThe Clorox CompanyAlpharetta, GA
Collaborate on project teams across the organization for new product implementation/transitions involving cost saving, brand maintenance, and core growth.
Managed material LCM -Life Cycle Management for multiple brands for all new product launches and transitions.
Manage packaging material inventories to utilize production and storage capacity to minimize costs.
Initiate Donate and Destruction Notifications for remnant materials for all plants/RDC's to help eliminate waste.
Partnered with deployment manufacturing, supply chain, demand planning, and transportation to manage the performance of each VMI customer's distribution center service levels.
Performed monthly analysis, reporting customer key inventory service levels and forecast to ensure accuracy of truckload utilization trends, and demand shifts impacts.
Manage all freight to trade operations for Drug Channel customers, including CVS and Walgreens.
Executed testing for Fixed Bracket Pricing, TL Utilization, and TMS Long Haul UAT Testing projects by initiating and maintaining regular communication with Sales, Manufacturing, Distribution, and Logistic for cost savings
Initiated the first test pilot for new Item Lifecycle Management (ILM) process for HomeCare team PineSol and Liquid Plumr brands, resulting in conception to market in 14 days.
Conduct regular continuous improvement and process effectiveness/efficiency reviews and create departmental process documents for the material coordination group.
Sr. Sales Order Administrator05/2006 to 11/2007Barco, IncDuluth, GA
Supported sales force of 9 Sales Reps and 2 Division Managers.
Resolved open and backordered, shipments, invoicing, returns and product quality issues.
New account setups, involving credit application verifications, order management fulfillment, and partner contracts.
Handled all customer setups and cultivate positive relationships with internal stakeholders and customer, involving McKesson and Dell.
Utilized Crystal Reports to create and modify statistical data, sales revenue, and inventory audits.
Process returns and shipments of all new and refurbished equipment to distribution customers.
Sr. Account Specialist/ Customer Care02/2001 to 03/2006Chemtura - A Biolab CompanyLawrenceville, GA
Provided account resolution and technical support to distribution dealers, outside vendors, and Sales Managers.
Subject Matter Expert for national accounts managing order fulfillments, freight shipments, invoice errors, and product returns.
Improved workflow of operational support for national customer product brands, to increase the department service levels by 23%.
Wrote standard order of procedures for pool and spa chemical troubleshooting manuals.
Supervised a team of 12 temporary summer employees yearly.
Team building for summer business unit support, training, coaching and performance development, shift scheduling, and call monitoring.
Masters of Business AdministrationSept, 2009Kaplan UniversityDavenport, IABusiness Administration Management and Leadership
Bachelor of Arts: English/Communication2000Paine CollegeAugusta, GA
Go-Live implementation team, project management, coaching and development, Process Council, exceptional customer service, Excellent interpersonal and organization skills, Data Management, document Implementation, MS Office Suite Applications, SAP R/3, EDI, ERP, PDM, APO, BW Reporting, Salesforce, Adage, CRM, Logman, ERP Belgium system, Vendor Management Inventory analyses, marketing services support, Pricing resolution, process improvement, reporting, scheduling, supply chain, and transportation support.