Driven Claims Adjuster trained in all aspects of insurance billing, claims and collections. Employs high-level negotiation skills in resolving claims to the satisfaction of all involved parties. Analytical thinker and innovative problem solver. Dynamic insurance professional bringing eight years in the field of insurance with an emphasis on property claims and life and health sales. Licensed Claims Adjuster focused on construction inspections and indemnifying insured claimants on covered perils. Positive attitude and exceptional problem solving skills. Successful business owner that provided an outstanding work environment and a highly satisfied customer base.
Claims file management processes
Superior communication skills
Cheerful and energetic
Effective team player
Staff training and development
Focused on customer satisfaction
Organized and detail-oriented
Superb management skills
Strong organizational skills
Sharp problem solver
Top sales performer
Received recognition award for collecting high arrearage on a difficult agency. Had great customer feedbacks in personalized letters of referral or customer surveys. Expanded agency by 10% while maintaining 92% rate of customer retention. Assisted in building a remodeling company from scratch with no customer base to a successful business with $2.9 million a year in sales.
09/2012 to Current
Catastrophe Claims AdjusterWorley Catastrophe Response － Hammond, LAReduced loss ratios through fair and prompt processing of claims. Conducted interviews, gathered detailed information and completed field investigations. Identified and collected evidence and determined its value to a specific claim. Closed an average of 252 cases per quarter. Conducted claim and estimate re-inspections. Recommended settlement offers and negotiated payment arrangements. Reviewed data to verify the validity of claims.
06/2002 to 04/2012
Vice PresidentTotal Resource Contracting, Inc. － Conyers, GAManaged a team of 52 personnel including office administrators, salesman & contracted laborers.Assigned projects and tasks to employees based on their competencies and specialties. Followed through with competent execution of project plans by providing proper tools and equipment to all construction personnel.Led and managed resolution of all issues during project construction and commissioning phases. Coordinated training for the construction teams on site-specific requirements, techniques and procedures. Led the planning, budgeting and direction of all construction projects. Assisted the project manager with bidding new jobs and projects.Assisted skilled workers with construction projects in all phases of rough and finish carpentry. Painted walls, exteriors and interiors of buildings using brushes, rollers and spray guns. Assisted large crews in erecting, repairing and the wrecking of buildings. Qualified competitive subcontractor bids prior to execution of contracts.Addressed negative customer feedback immediately. Developed rapport with the customer base by handling difficult issues with professionalism. Recommended and helped customers select merchandise based on their needs. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Trained new employees on company customer service policies and service level standards.
03/1999 to 11/2000
Sales AgentLiberty National － Stone Mountain, GAInterviewed prospective clients to learn about their financial needs and to discuss any existing coverage. Processed applications, payments, corrections, endorsements and cancellations. Called 100 warm leads each week to expand client base. Promoted agency products to customers in person, on the telephone and in writing. Upsold agency products and services, leading to $72,000 in annual sales. Prepared necessary paperwork to process insurance sales and renewals. Pursued continuing education and training programs to continue professional development. Presented and clearly explained insurance policy options to clients based on their needs and goals. Called 20 lapsed customers each week to inquire about continuing needs. Researched coverage and premium options and supplied clients with the best coverage available. Promoted client retention through high-quality service and follow through. Presented account proposals in a professional and timely manner.
Licensed Insurance Adjuster for the states of Georgia and Indiana. State Farm Certified in policy. State Farm Certified in estimations.